UBS has a great feature in ther Internet banking called Initiate a research. Works wonderfully in my experience. Another reason why UBS is on the top of my Banklist :-)
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I have a problem. In August received a bill for charges saying that I had not paid my health insurance premium for June.
I thought that was odd, as I paid it by ebanking. I wrote them an annoyed letter and they said that the reference number was wrong and they were unable to process it. The money clearly went into their account according to my bank, and the premium was not returned to my bank account.
Since then they have brought forward the charges and added more to them because I refused to pay them as they clearly had the money when it was due. I suggested they review their internal procedures if the were unable to find it in their bank account.
I have now written to them twice explaining the situation and I am starting to get really angry as today I received yet another yet larger bill.
The insurance company seems to be ignoring my correspondence and are clearly try to bully me into submission. Any advice whom to approach ?
dave | |
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