This is all very worrying as it is so hard to detect what is genuine and what isn't.

I have just performed this and restarted and it seems to be better.

Does the above look genuine please?

PS - thanks for all of the above jrspet - I do not recognise any of them. I did take a screenshot and saved it as a Word document (with a .docx extension). However, when I tried to upload it I was told that it is in invalid file.