Thanks MiniMia, we didn't threaten to cancel but I am quite good at getting my way, if any here has similar problems I will enthusiastically forward you direct office numbers & supervisor names (there are about 5), that really did the trick, every one of them knows me. Finally we were told that it is to be delivered on Tuesday (not last monday as it turns out!), nearly 4 months later (& about 2 and half months late if it actually is here).