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Hello fellow Swiss Entrepreneurs,
I am a fairly new online retailer and am seeking advice on collecting money for goods delivered. I started my online retailing business in January and have only just now had my first "non-payment" of goods. Actually, I don't know if this is normal or abnormal. I have heard that the Swiss are very "honorable" about paying for goods via "Rechnung." As a small business, I wanted to give my customers options for paying for their goods. At the moment, I only have Paypal as an alternative payment method. I hope to change that by year end.
I am looking for advice on anyone who has had experience with filing "Betreibungs" or dealing with non-paying customers. I also would like to hear from other retailing on-line businesses as to our "rights" in Switzerland for potentially "sharing" information about non-paying clients. (ie. a sort of bad list) Perhaps this is a no-no, but it would be good to have clarity over what could be done to prevent others from having the same customer buy goods and not pay.
On the whole, I have not had too many issues although most clients DO NOT pay when the goods are due. I almost always have to send an email or a Mahnung letter 1. I ask my clients to pay for their good by the 10th day after purchase. Maybe this is to unrealistic?
I would great appreciate input from those who have on-line retailing experience here.
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10 days ! what plenet are you from, anything upto 90 days is quite normal, however many will pay within 45 days.
EDIT I won't ever bother to give you advice if you groan, when you don't like what you hear.