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| Depends how you see it.
Seeing they seem to want me as a customer (or so they keep reassuring me), there must be something in it for them as well.
And honestly, somebody's got to keep the poor souls in the call-centre in work. | |
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It's not a question of 'seeing it'. It's simple economics.
I had a business in the UK. We spent 30% of our accounting time chasing up 3% of our customers who were slow payer. After a couple of years of this we reached the position where we asked this 3% to go elsewhere - and I can assure you, in a small company at least, these slow payer were known to us and always went to the back of the queue...