| Consumer suport for teleshoping in Swiss
Hi every one, I need help against teleshoping forgers. I ordered a vegetable chopper from a TV add. The payment option is to pay at post with 3fr service charge. The cost is broken as this The chopper with 4 blades 95CHF Additional 2 Blades 17CHF Postage 12CHF Handling Charge 3CHF So the total was 127CHF approximately not more than 130CHF. At the end the invoice I got is for CHF163.30 with 30CHF Postage charge and 15CHF additional handling. Even worse is they have sent me a different (a chopper not useful at all) item not the additional blades. I phone them up and asked about this. They explained that they are ran out of additional blade so its been replaced by this additional chopper for the same cost. So all in all I have not received what I ordered and even paid 30% more than I should have. I had a very big argument with this idiots and the result is the can either- Get me the additional set of blades for the cost of additional CHF30
- Or I can return the item but I have to pay the both postage (CHF30 + CHF 15).
I really want to take this legally and teach these forgers a lesson. Any body know any organisations in Swiss that I can go to (Like consumer Direct in UK). Or any had same kind of experiences??? Regards Raj  |