Yes, get in touch with them as suggested. The best things about Swisscare (I have just signed up to that insurance) are that everything is in clear English - including the conversation I had with the VERY helpful person over the phone; the whole application process is web-based and straightforward, and they cover you going back to your own country (and I think others too) for visits. So it's health insurance that's really easy to set up with a good support network, and it also includes travel insurance.