Yes I have seen SuperNanny, and I am a trained Nanny...Thats what makes it all the worse! I know what to do, the problem is how to do it. I need her parents to back down, but most of the time one of them is home when I work (they don't really need a nanny, their home most of the time, and the grandparents are there tues, wend,an thurs). So they give in to the fits, she is even worse for her parents but its easy to ignore the problem when you choose not to deal with it.