Hi Gav,

I don't think that things are too bad in the area of consumer protection, but I've never seen any advertisements from a public body wishing to inform people of their rights and the services they can offer the public. I suspect that if such bodies do exist, they would be duplicated canton to canton, and therefore be so hideously inefficient that you can probably forget about them :-)

I agree with you about mediamarkt - they've never questioned me when I have a problem.

I would advise writing down as much as you can regarding any conversations that you've had, when and with whom etc. Try to get some of it via email as well (just in case there is a dispute).

Mark