I've heard lots of really bad stories about Luker Brothers. Apparently some other moving companies in the UK will "farm out" a job to them as well, so even if you don't think you are using them, you may be (I have a sneaking suspicion that's what happened with our move but I didn't know at the time to ask the right questions). I just wanted to say that for anyone thinking of using them, do your research. Ask around among folks who have moved to/from the UK as I know when I was reserarching movers I heard several horror stories about them.