Marketing graphique? Maybe or maybe Assura are more open than some companies?

In terms of reimbursements, let's take Assura then as an example.

They have 2 offices around Lausanne.
Their head office and administration centre is in Pully. However, they deal with reimbursements, bills etc. in a different building in Le Mont-sur-Lausanne.

People who are insured with Assura receive stickers with the Mont-sur-Lausanne address on them. That way, you just stick one to an envelope and send your bill(s) off.

However, there are some people who send them to the Pully address.

I think it's fair to say that the person who sends it directly to the correct address will be reimbursed before the person who sends it to the wrong address, no?

From the feedback I receive from people, from company policies and meeting a lot of people that work in this business, I can assure you that over 30 days is a long time to wait to be reimbursed.

Most companies should reimburse you within 2-3 weeks at the latest.

Youtubeman, I see you're based in Lausanne so maybe you speak French?
This was on the TSR show TTC (toutes taxes comprises) recently and is an example of Assura's willingness to be open about their reserves, premiums etc.

http://www.tsr.ch/tsr/index.html?sit...h;vid=10685329

(if you want to skip the beginning, watch it from 2.20 onwards)

This is not a marketing strategy. TTC is a consumer magazine program (a kind of televised version of Which? magazine I suppose)