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| Hi Gav,
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My gut instinct tells me that since it failed with 5 days, it should be classified by the manufacturer as DOA (dead on arrival), and it should therefore not be your responsibility.
My advice would be firm but polite with the company you bought it from. Maybe it is time for you to name them? Alternatively if that doesn't work then speak directly to their distributor. Simply insist that this is a DOA, and you will not bear any responsibility for it. Insist on a refund, and if they won't give it, then insist on a replacement set.
Once you allow them to repair it you basically accept the fact that you have been lumbered with the problem. It sounds as if they are trying to avoid you completely by sending you directly to the distributor / manufacturer.
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I guess these days we are so focused on getting things cheaply that we forget about the fact that after sales service is important too. Media Markt generally aren't as cheap as the internet only places, but at least their return policies are good, and after-sales service is good. Ok, so the people that work there are often complete monkeys, but you don't need any pre-sales service from them anyway.
Mark | |
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After more discussion, they've now promised to talk to their distributor about a replacement... something that would be standard in the UK.
Personally, if it can be repaired effectively I'd actually be prepared to accept that. The LCD panel itself is good, and the fault looks like a dry joint in the part of the set dealing with digitising and processing the video input signal (when the set 'warms up' after 10 mins or so, the solarisation defect goes away).
It could be quickly and easily repairable and I'd take that over getting a new set with maybe an inferior LCD panel. Try getting a refund anywhere for a dead pixel - it isn't easy. What I don't want is for the set to be shunted off to a third party who are under no pressure at all to do a speedy and effective repair. In Switzerland, this means loooooong waits and maybe a rubbish job at the end.
In this case, Media Markt were 700CHF more expensive for the same item and I wasn't prepared to pay that premium. In general though, I do like to purchase from them as they actually seem to be consumer friendly. I guess this is because they originate outside of Switzerland - goodness knows how they were allowed in to challenge the cherished tradition of treating the consumer like a burden.
Gav