I did. I phoned them a couple of times with questions. They always picked up the phone (unlike storesatellite) and then I went to their shop to check them out. They're a real business with an address you can visit or call in Switzerland. Very polite. Very helpful. They gave me a card over the counter there and then. Not cheap.... SFr 150 one off activation fee and Sfr 375 annual admin fee (they'll bill you every year by post office payment slip).