Hi Gav,

Is this the distributor or the shop you are talking about? Did you tell them that you refuse to accept such rubbish, and that by law they must replace it?

By the way - if you do win against them they will have to pay your legal fees. Also back to the original question - did you pay by credit card - ok, don't answer that one I know what the answer is :-)

You didn't write in your post how you responded to the information. Your other option is to call the hotline mentioned in one of Richard's links. It will cost you CHF2 per minute, but it might be worth it?

And if you leave the country, you'll never get your TV :-)

Mark