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| Are you sure it wasn't the other way round? If you were transferring CHF to sterling, it wouldn't make sense for them to give you a better than advertised rate.
Eg You transfer CHF100 at 1.69 = £59.17 at 1.65 it would be £60.61.
The first rule of banking is the customer never wins 
Obviously if you were buying CHF they would offer you the lower rate, so it would cost you more £ to buy CHF100. | |
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I think he means the over the counter sell rate was 1.69 and he got 1.65 which is a good bit of saving IMO.
That was my understanding of it anyway.