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To the Mark method of calling in the legal team today... Mark is absolutely correct that if you win the case you will recover your legal costs. However, if they at some part along the process back down and the process can be long then you are left with your part of the legal costs and have to sue to get them back. | |
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Hi Richard,
yes - this was the scenario that I was dreading. Spending hundreds on a lawyer to have them capitulate at the last moment, leaving me out of pocket. It's really a low-risk proposition for them to keep stonewalling until they can do so no more.
What I have done is to contact the company again, using the links provided by the posters here, and point out my rights.
(Thanks go out to to Destiny and Mark for the URLs)
I've told them that I won't accept sending the device to the manufacturer for a warranty repair.
What I will accept is:
(a) Cash refund
(b) New, replacement set
(c) Repair supervised by their company with a replacement set/cash back if the repair is not done to my satisfaction within two weeks.
I think I'm being more than fair here, let's see what they come back with.
If they still insist that this is still not their problem, I'm inclined to go the legal route anyway. Since their current 'offer' is that I just apply for a warranty repair myself, I have nothing to lose in terms of getting the set fixed as I can make a warranty claim any time I like.
Gav