Hi Guys,

I was unsure of where to put this thread, but I guess the complain corner has had it with me .
So this is the deal, I have been transfering an amount of money from my kantonal bank account (Swiss account) to my mother's account (Peruvian bank) for 7 months now, I do this transfers every month through their web page. The funny thing is that the first months I was charged in this way:

If I transfered 1000 USD, the bank would charge me the conversion and 3.70 USD for the transfer. TMy mom would pay to her bank whatever fee they charged for receiving the money (~22-25 USD), this was very good and I was very happy with the service.
Now, in November, my mom told me than she had gotten 47.50 USD less so I called my bank and they told me that is was not the kantonal bank's fault but the bank in Peru. The same happened in December and January and when my mother went to the bank in Peru, they told her the problem was here.

So, I went today (and I am not going to go into how hard it was for me to explain what was happening) and what has happened is that they have changed operating systems and now do not send the money directly to Peru but rather send it to New York and then they send it to Peru and that is why that extra amount of 47.50 USD is being deducted.
What annoyed me is that they told me first that it had nothing to do with their bank and then refused to give me a straight answer until I went to their office (which I could not do before because I am working), I told them this was unfair because nobody had explained to me that this would happen and worst of all, they lied to me saying this problem did not originate in their bank. So my question is: can I write a letter of complaint and asking for my money back?

Thanks to all! and sorry for the rant but really I am exhausted...