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| I have just read all of this thread with sheer amazement... how do things ever escelate to this level? All this messing around when all that should have been done by now is:
- Physically checked jacket for actual damage to see if it was really minor (zip) or a critical rip.
- Checked brand and insisted on receipt for proof of purchase amount. Once you have brand name and model you can google price... obvious no?
The moment I realised that a mother was in the background making her kid talk to me in that fashion yet too cowardly to pick up the phone I would have asked for their address and being round there like a shot to speak to the parents, politely yet firmly, to resolve this.
That it has even got the point where a kid is repeatedly calling your house almost beggars belief, but personally I wouln't give them a single rappen for what was clearly childsplay in response to your kid taking a punch. They have insurance, they can chuffing use it.
What bizzarre behaviour.  | |
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Yes, I know you are right. The kid isn't repeatedly calling the house. This was the second time. After his first call we sent a note to his parents with our numbers and said they could call us to discuss. We heard nothing more from any of them (kid as well) until last night.
Perhaps I am being rather pedantic, but we've made it clear that we will only deal with the parents and I think they should initiate the contact.
Bizzarly, if the mother had rung me on the first occasion (before I knew the whole story), I would have been full of apology, probably would have applied the logic that the kids were equally to blame and offered to do something - if not replace the whole jacket.
As it is now, they are annoying me to the extent that I feel more intractable on the matter.