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Anybody know anything about where/who to ask or how to do it?
If you think it is just a matter of asking Swisscom, well, that failed too, I think i called on the wrong day or something, or perhaps they are just too young to even have heard of them, I don't know, but there was no help from them whatsoever.
Any ideas would be super.
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Does the telephone have a plug attached. If yes, you can get adapters to fit the ld style plugs into the newer style sockets (and vice versa).
If it doesn't have a plug attached, you can buy one in an electronics store (my favourite is Pusterla on Holhstrasse in Zurich). The plug should come with an instruction sheet telling you what colour goes where. I've wired up many phones myself and never had any trouble.