Go Back   English Forum Switzerland > Market Place > Market Place > Commercial
Reply
 
Thread Tools Display Modes
  #1  
Old 11.02.2011, 10:36
Gary Coughlan's Avatar
Newbie 1st class
 
Join Date: Feb 2011
Location: Chesterfield, Derbyshire
Posts: 17
Groaned at 0 Times in 0 Posts
Thanked 76 Times in 32 Posts
Gary Coughlan has earned the respect of manyGary Coughlan has earned the respect of manyGary Coughlan has earned the respect of many
Car hire / Sixt - Any Questions

Hi,

I'm Gary Coughlan, the Customer Service Manager for Sixt in the U.K.

I would love to hear from you if anybody has any questions, I will do my best to provide you with an answer.


Best regards
Gary Coughlan
Reply With Quote
The following 6 users would like to thank Gary Coughlan for this useful post:
  #2  
Old 11.02.2011, 11:30
Forum Veteran
 
Join Date: Apr 2007
Location: Zurich
Posts: 1,128
Groaned at 3 Times in 3 Posts
Thanked 504 Times in 337 Posts
axman has an excellent reputationaxman has an excellent reputationaxman has an excellent reputationaxman has an excellent reputation
Re: Car hire / Sixt - Any Questions

I use Sixt on family holiday all the time because you guys provide proper child seats (so far) and don't charge excessively for them.

But why oh why do you need to put your Sixt sticker on the cars. It screams of "tourist!!", and I would hate to be targeted by thieves...
Reply With Quote
  #3  
Old 11.02.2011, 12:29
Gary Coughlan's Avatar
Newbie 1st class
 
Join Date: Feb 2011
Location: Chesterfield, Derbyshire
Posts: 17
Groaned at 0 Times in 0 Posts
Thanked 76 Times in 32 Posts
Gary Coughlan has earned the respect of manyGary Coughlan has earned the respect of manyGary Coughlan has earned the respect of many
Re: Car hire / Sixt - Any Questions

Thanks for the question, fortunately I think the crime rate is Switzerland is very low but I do understand your concern. I have asked for a quick explanation from my colleague in Switzerland.

In the U.K we have stickers, they are very small, like most car rental companies the sticker is just a small advertisement for the company.
Reply With Quote
This user would like to thank Gary Coughlan for this useful post:
  #4  
Old 11.02.2011, 12:35
grynch's Avatar
Forum Legend
 
Join Date: Nov 2006
Location: Geneva/Vaud
Posts: 4,976
Groaned at 59 Times in 55 Posts
Thanked 5,199 Times in 2,354 Posts
grynch has a reputation beyond reputegrynch has a reputation beyond reputegrynch has a reputation beyond reputegrynch has a reputation beyond reputegrynch has a reputation beyond reputegrynch has a reputation beyond repute
Re: Car hire / Sixt - Any Questions

I routinely hire in the UK from Eurocar, sometimes Avis, most recently Budget who for some reason were closed and I was referred to the Avis desk( Gatwick-Christmas ) and I don't recall ever seeing an external advert on their cars.
Reply With Quote
  #5  
Old 11.02.2011, 12:42
Gary Coughlan's Avatar
Newbie 1st class
 
Join Date: Feb 2011
Location: Chesterfield, Derbyshire
Posts: 17
Groaned at 0 Times in 0 Posts
Thanked 76 Times in 32 Posts
Gary Coughlan has earned the respect of manyGary Coughlan has earned the respect of manyGary Coughlan has earned the respect of many
Re: Car hire / Sixt - Any Questions

Not all companies may do this, but I think the adverts ironically are kept intentionally small so as not to be garish. Possiblly located on the top of the rear windscreen.
Reply With Quote
  #6  
Old 11.02.2011, 12:43
lost_inbroad's Avatar
Unbridled Mod
 
Join Date: Dec 2009
Location: Town or region
Posts: 9,976
Groaned at 563 Times in 363 Posts
Thanked 12,616 Times in 5,022 Posts
lost_inbroad has a reputation beyond reputelost_inbroad has a reputation beyond reputelost_inbroad has a reputation beyond reputelost_inbroad has a reputation beyond reputelost_inbroad has a reputation beyond reputelost_inbroad has a reputation beyond repute
Re: Car hire / Sixt - Any Questions

Back in the good ol' US, Enterprise puts those hideous stickers on their regular fleet. Whenever we (friends and such) rented a car, we usually scraped them off or put a kitchen magent over it.
Reply With Quote
  #7  
Old 11.02.2011, 12:45
grynch's Avatar
Forum Legend
 
Join Date: Nov 2006
Location: Geneva/Vaud
Posts: 4,976
Groaned at 59 Times in 55 Posts
Thanked 5,199 Times in 2,354 Posts
grynch has a reputation beyond reputegrynch has a reputation beyond reputegrynch has a reputation beyond reputegrynch has a reputation beyond reputegrynch has a reputation beyond reputegrynch has a reputation beyond repute
Re: Car hire / Sixt - Any Questions

Quote:
View Post
Not all companies may do this, but I think the adverts ironically are kept intentionally small so as not to be garish. Possiblly located on the top of the rear windscreen.


I shouldnt comment.. the way I drive over there everyone knows I'm a tourist anyway.

"which side of the road am I supposed be on martha?"
Reply With Quote
The following 2 users would like to thank grynch for this useful post:
  #8  
Old 11.02.2011, 12:47
bigblue2's Avatar
Forum Legend
 
Join Date: Mar 2009
Location: Glarus
Posts: 6,152
Groaned at 309 Times in 249 Posts
Thanked 9,529 Times in 3,870 Posts
bigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond repute
Re: Car hire / Sixt - Any Questions

Van Hire - firstly why so expensive, and why have such a low km limit, eg for people wanting to hire a van to move here / back, the km limit will get you back to the uk (or to switzerland) but not back again without a hefty KM surcharge.
Reply With Quote
  #9  
Old 11.02.2011, 12:49
Glendyn's Avatar
Forum Veteran
 
Join Date: Nov 2008
Location: ZH. Horgen area
Posts: 776
Groaned at 12 Times in 6 Posts
Thanked 933 Times in 385 Posts
Glendyn has a reputation beyond reputeGlendyn has a reputation beyond reputeGlendyn has a reputation beyond reputeGlendyn has a reputation beyond reputeGlendyn has a reputation beyond repute
Re: Car hire / Sixt - Any Questions

Quote:
View Post
Hi,

I'm Gary Coughlan, the Customer Service Manager for Sixt in the U.K.

I would love to hear from you if anybody has any questions, I will do my best to provide you with an answer.


Best regards
Gary Coughlan
Thanks for your proactiveness. (I see Sixt won a Silver award from VisitLondon for Customer Service.)

Where do I find the Englishforum members discount code?

Just for your feedback I would use your services much more if the one-way fee wasn't so high. I often need a car to/from the airport but not during my stay as there is a car available. You have a branch nearby but an extra £60 each time is the killer. It would be returned to a branch rather than being collected and over time would have thought the cars would not build up in particular locations. Europcar was good for this but closed a local branch..
__________________
For sale: Baby Equipment & Tissot Swiss Watch
Reply With Quote
  #10  
Old 11.02.2011, 12:52
JanerMacP's Avatar
Forum Veteran
 
Join Date: Feb 2007
Location: Turgi, AG
Posts: 1,096
Groaned at 3 Times in 3 Posts
Thanked 787 Times in 424 Posts
JanerMacP has an excellent reputationJanerMacP has an excellent reputationJanerMacP has an excellent reputationJanerMacP has an excellent reputation
When you rent from the ZH airport they block double the amount of the car on your card, but that's the only place I've come across it. Why?

And why don't your prices include the costs for insurance? Every other company I've booked with in Europe does.
Reply With Quote
  #11  
Old 11.02.2011, 13:32
Gary Coughlan's Avatar
Newbie 1st class
 
Join Date: Feb 2011
Location: Chesterfield, Derbyshire
Posts: 17
Groaned at 0 Times in 0 Posts
Thanked 76 Times in 32 Posts
Gary Coughlan has earned the respect of manyGary Coughlan has earned the respect of manyGary Coughlan has earned the respect of many
Re: Car hire / Sixt - Any Questions

I didn't realise we would have so many questions, therefore I would like to introduce Marie White to you all. Marie is a Customer Service Agent for Sixt in the U.K, I have asked Marie to help me by responding to some of the questions.
Reply With Quote
This user would like to thank Gary Coughlan for this useful post:
  #12  
Old 11.02.2011, 13:57
GenevaSculler's Avatar
Forum Veteran
 
Join Date: May 2008
Location: Geneva
Posts: 1,170
Groaned at 7 Times in 5 Posts
Thanked 923 Times in 480 Posts
GenevaSculler has a reputation beyond reputeGenevaSculler has a reputation beyond reputeGenevaSculler has a reputation beyond reputeGenevaSculler has a reputation beyond reputeGenevaSculler has a reputation beyond repute
Re: Car hire / Sixt - Any Questions

Quote:
View Post
But why oh why do you need to put your Sixt sticker on the cars. It screams of "tourist!!", and I would hate to be targeted by thieves...
Nope - it's the AI number plate that does that
Reply With Quote
  #13  
Old 11.02.2011, 14:40
Newbie
 
Join Date: Feb 2011
Location: Chesterfield, Derbyshire UK
Posts: 0
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
Marie White has no particular reputation at present
Re: Car hire / Sixt - Any Questions

Quote:
View Post
Van Hire - firstly why so expensive, and why have such a low km limit, eg for people wanting to hire a van to move here / back, the km limit will get you back to the uk (or to switzerland) but not back again without a hefty KM surcharge.
Hi bigblue2,
We can't always be the best on price but we do want to be competitive. I will forward your comments to our pricing department.

Due to depreciation on the value of vehicles with higher mileage and reductions in manufacturer buy back values, we charge the excess mileage but we only charge the customers who use this service. Car hire services and pricing vary in different destinations and source markets. Car hire in Switzerland usually only include a basic product. The majority of extras such as additional waivers and mileage allowance are excluded from our standard rate. Local customers are often looking for the cheapest possible option and only want to pay for services they actually requested, which is fair.

Generally the allowance is between 200 and 1000 km per day. The hirer has the option to pay more to have an increase in the inclusive mileage allowance.
When booking you have the option to increase the allowance up to a roughly 1000 km per day. For example a 2 day rental can be booked with 2000 kms inclusive or 3 day rental can be booked with 3000 km inclusive and so on.

I hope this helps.

Best regards
Marie
Reply With Quote
  #14  
Old 11.02.2011, 14:47
Forum Veteran
 
Join Date: Apr 2007
Location: Zurich
Posts: 1,128
Groaned at 3 Times in 3 Posts
Thanked 504 Times in 337 Posts
axman has an excellent reputationaxman has an excellent reputationaxman has an excellent reputationaxman has an excellent reputation
Re: Car hire / Sixt - Any Questions

Quote:
View Post
Thanks for the question, fortunately I think the crime rate is Switzerland is very low but I do understand your concern. I have asked for a quick explanation from my colleague in Switzerland.

In the U.K we have stickers, they are very small, like most car rental companies the sticker is just a small advertisement for the company.
I live in Switzerland so don't holiday here. I rent in Spain usually.

Anyway, good job on the child seats, which makes Sixt my first choice usually.
Reply With Quote
  #15  
Old 11.02.2011, 15:28
Gary Coughlan's Avatar
Newbie 1st class
 
Join Date: Feb 2011
Location: Chesterfield, Derbyshire
Posts: 17
Groaned at 0 Times in 0 Posts
Thanked 76 Times in 32 Posts
Gary Coughlan has earned the respect of manyGary Coughlan has earned the respect of manyGary Coughlan has earned the respect of many
Re: Car hire / Sixt - Any Questions

Quote:
View Post
Thanks for your proactiveness. (I see Sixt won a Silver award from VisitLondon for Customer Service.)

Where do I find the Englishforum members discount code?

Just for your feedback I would use your services much more if the one-way fee wasn't so high. I often need a car to/from the airport but not during my stay as there is a car available. You have a branch nearby but an extra £60 each time is the killer. It would be returned to a branch rather than being collected and over time would have thought the cars would not build up in particular locations. Europcar was good for this but closed a local branch..
Which branches does your journey take you to and from. Is it always one way or do you rent a vehicle for the return trip also? How long is it between the journeys. Just to clarify do you go one way but always do the return trip say 7 days later?

Please send some additonal details to gary.coughlan@sixt.com

Best regards
Gary
Reply With Quote
  #16  
Old 11.02.2011, 15:51
Forum Legend
 
Join Date: Sep 2010
Location: Neuchatel
Posts: 19,373
Groaned at 368 Times in 275 Posts
Thanked 22,381 Times in 10,070 Posts
Odile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond repute
Re: Car hire / Sixt - Any Questions

I'm very concerned that companies like Sixt often rent from the French Sector at Geneva airport to unsuspecting customers- who are not aware of consequences. All Rentors on Swiss side provide a motorway vignette for CH, and snow tyres, from November to Easter. Whereas on the French side, vignette is not provided, even though a large number of people hiring will be traveling to or via CH. And snow tyres have to be booked separately + extra payment. I was once caught out by this- and travelled up into the Jura and down again in the most ginormous snowstorm and icy conditions, at night.
I only survived due to having a lot of experience with driving on snow and knowing the road by heart. That time, I'd booked via EasyCar - with a special offer for Geneva (without any indication on the website that this offer was for the French sector, without vignette and snowtyres). Not only was it extremely dangerous for me, but for all other users who had to share the road with me- and of course in case of an accident I would NOT have been covered by Insurance, as not equipped for the conditions.
Reply With Quote
  #17  
Old 11.02.2011, 17:23
Newbie
 
Join Date: Feb 2011
Location: Chesterfield, Derbyshire UK
Posts: 0
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
Marie White has no particular reputation at present
Re: Car hire / Sixt - Any Questions

Quote:
View Post
When you rent from the ZH airport they block double the amount of the car on your card, but that's the only place I've come across it. Why?

And why don't your prices include the costs for insurance? Every other company I've booked with in Europe does.

Hi JanerMacP

I'm sure the majority of you guys in this forum pay your bills, but we have procedures that protect us for the guys that don't. A car is our asset, can be several thousands if not multiple of tens of thousands of pounds.
The average cost of a rental is around 150 Euros, on average we block up to three times the expected rental cost incase of additional charges such as extensions on the rental, fuel or damage. This is typical for any Sixt rental in any country not just Switzerland.

Our prices do not include insurance automatically for Switzerland as we provide the option for each of our customers if they wish to take the Sixt insurance or not to as we only want our customers to pay for what they want. Here in the UK it is mandatory for the insurance to be included however comments received by some customers is different as not all customers want to pay for the insurance.
Please let me know if you have any further questions.

King Regards,
Marie
Reply With Quote
  #18  
Old 14.02.2011, 19:04
Gary Coughlan's Avatar
Newbie 1st class
 
Join Date: Feb 2011
Location: Chesterfield, Derbyshire
Posts: 17
Groaned at 0 Times in 0 Posts
Thanked 76 Times in 32 Posts
Gary Coughlan has earned the respect of manyGary Coughlan has earned the respect of manyGary Coughlan has earned the respect of many
Re: Car hire / Sixt - Any Questions

Quote:
View Post
I'm very concerned that companies like Sixt often rent from the French Sector at Geneva airport to unsuspecting customers- who are not aware of consequences. All Rentors on Swiss side provide a motorway vignette for CH, and snow tyres, from November to Easter. Whereas on the French side, vignette is not provided, even though a large number of people hiring will be traveling to or via CH. And snow tyres have to be booked separately + extra payment. I was once caught out by this- and travelled up into the Jura and down again in the most ginormous snowstorm and icy conditions, at night.
I only survived due to having a lot of experience with driving on snow and knowing the road by heart. That time, I'd booked via EasyCar - with a special offer for Geneva (without any indication on the website that this offer was for the French sector, without vignette and snowtyres). Not only was it extremely dangerous for me, but for all other users who had to share the road with me- and of course in case of an accident I would NOT have been covered by Insurance, as not equipped for the conditions.
On the Sixt website we separate very clearly the French/Swiss side at Geneva. In order to book the French side you have to select France as the renting country, if you want to rent on the Swiss side then you have to select Switzerland as the rental country.

I can't speak for Easycar and the promotion they ran but in this instance I don't think it is applicable to make the comparison with Sixt and to apply your disappointment in this case also to Sixt.

I think the general trend for 2010/11 is an increase in bookings on the French side and this may have something to do with the prices. The prices are often structured by regions, and this may make the French side more attractive to book. But there is no big conspiracy to lure unsuspecting customers into trouble, accidents and fines that cost us time and money, we don't want the hassle, we don't want our customer's to have the hassle.

I would strongly recommend that you book winter tyres to ensure availability if you know that you are driving in a region where the law or the conditions require it.

I will forward your feedback to both the Operations Managers for both the Swiss and French side to see what information is provided at the start of the hire and to make considerations for improvements.

Whilst it remains always that the driver who is responsible to adhere to the rules of the land, I think as rental companies we can give the information to provide the best service. I do know that our colleagues are normally providing a very good service and I suspect the norm is that they do provide the information but lets see if we can improve this and make the customer's experience a memorable one for the right reasons.

Thanks for your post.

Best regards
Gary
Reply With Quote
  #19  
Old 10.05.2011, 21:04
Member
 
Join Date: Apr 2008
Location: Dübendorf
Posts: 106
Groaned at 0 Times in 0 Posts
Thanked 37 Times in 24 Posts
nirmala.kalyan has no particular reputation at present
Re: Car hire / Sixt - Any Questions

Gary and team you guys rock. For us living here customer service itself is a luxury and such pro activeness is beyond belief.

I have always been renting with Hertz because of my company. But am just going to book a convertible for my June vacation with you guys.

Let your Swiss customer care know that if there is a spurt in bookings it should be because of you
Reply With Quote
This user would like to thank nirmala.kalyan for this useful post:
  #20  
Old 10.05.2011, 21:24
Gary Coughlan's Avatar
Newbie 1st class
 
Join Date: Feb 2011
Location: Chesterfield, Derbyshire
Posts: 17
Groaned at 0 Times in 0 Posts
Thanked 76 Times in 32 Posts
Gary Coughlan has earned the respect of manyGary Coughlan has earned the respect of manyGary Coughlan has earned the respect of many
Re: Car hire / Sixt - Any Questions

Thanks for your kind comments.

If you need any help arranging that convertible for June just drop me a line, my e-mail is gary.coughlan@sixt.com Either way let me have the reservation number and I'll make sure you are looked after.

Thanks again

Last edited by Gary Coughlan; 10.05.2011 at 22:54.
Reply With Quote
This user would like to thank Gary Coughlan for this useful post:
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Sixt winter rentals... atamar Complaints corner 48 28.02.2012 16:34
Car Hire Dwayne Deegan Transportation/driving 5 03.07.2011 14:07
Car lease hire Coppa Transportation/driving 5 15.06.2010 14:51
car hire from the Uk to Switzerland victoriam Transportation/driving 6 14.07.2009 17:51
Hire and fire law related questions Mozilla Employment 0 12.01.2007 19:23


All times are GMT +2. The time now is 05:59.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0