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  #61  
Old 16.06.2012, 15:25
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Re: Züriclean - an English-speaking cleaning company in Zürich

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Very disappointed. first, it took a while for them to reply to my email (and phone call) and finally they did and visit inspected my place. I'm still waiting for the email with a formal offer/quote (it's been 3 weeks, now)
Thank you! Reading all those recommendations, I thought I was the only one! There must be something different this year!
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  #62  
Old 16.06.2012, 15:33
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Re: Züriclean - an English-speaking cleaning company in Zürich

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Hi ,

Thanks a lot for your mail.
here are our hourly prices,

Cleaning with our own cleaning supplies CHF 50/h including 8% VAT

Windows,fridge,Oven,Kitchen inside is always separat and on
order. and we will do it whenever you order.
How many m2 is your house? or how many rooms?
Looking forward to hear from you and wish you a great day.

Cheers

Intizar Ahmed
076 413 61 83
www.zuericlean.ch
Extra for the hardest parts to clean? Why take a service if I can do the easy stuff by myself? Sure the hard details take longer, but extra?
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  #63  
Old 02.07.2012, 11:03
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Re: Züriclean - an English-speaking cleaning company in Zürich

Hi Dear,

Thanks a lot for your feedback its almost impossible what you have mentioned but we are really very sorry if something happend like this.
We will forward these comments to our workers to avoid such inconvinince in the future.
Enjoy the sunny days.

Cheers

Intizar
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  #64  
Old 02.07.2012, 19:18
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Re: Züriclean - an English-speaking cleaning company in Zürich

Just had Zuriclean finish with our checkout last week. Excellent cleaners. Prompt, efficient and no complaints from the landlord at checkout. The place was spotless and they cleaned the apartment much better then when we received it. They were present at checkout the day after cleaning as requested. We could not have been happier with the service they provided. PM me if you have concerns because we would use them anytime again.
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  #65  
Old 04.07.2012, 12:00
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Re: Züriclean - an English-speaking cleaning company in Zürich

Züriclean just cleaned my apartment last week. I had a huge apartment with lots of windows, and they did a good job. My landlord had no complaints, and thus I had no complaints. Their quote was reasonable too.
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  #66  
Old 18.07.2012, 14:08
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Re: Züriclean - an English-speaking cleaning company in Zürich

Hi...how has people contacted this company? Iv emailed and called several times and had no reply.

I'm really quite desperate now...
Thanks
Jenny
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  #67  
Old 20.07.2012, 15:27
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Re: Züriclean - an English-speaking cleaning company in Zürich

Dear Jenny,

When did you mail and what was your enquiry? it should be responded.
Please send your enquiry again at
info@zuericlean.ch or call 076 413 61 83.

Have a lovely weekend.

Cheers

intizar
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  #68  
Old 24.07.2012, 21:07
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Re: Züriclean - an English-speaking cleaning company in Zürich

Dear Intizar
you charged me quite a lot for cleaning my apartment on Zuriberg on 16.7.12 and your man insisted quite a lot for the extra VAT charge.
I did the maths and with a crew of 3, your margin is over 150 pc. That's OK, I agreed to your quote.
Then I found out that the invoice he gave me was not including the VAT amount.
I sent you an email to ask you for an invoice reflecting the FULL amount paid (including the 8pc VAT, the bit that goes to the State coffers)
Please send me that correct invoice ASAP.
Merci u. Gruss

Last edited by pabcbc; 24.07.2012 at 21:08. Reason: changed spelling Intizar
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  #69  
Old 25.07.2012, 08:12
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Re: Züriclean - an English-speaking cleaning company in Zürich

@Intizar
Received compliant invoice, thank you .
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  #70  
Old 25.07.2012, 12:36
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Re: Züriclean - an English-speaking cleaning company in Zürich

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@Intizar
Received compliant invoice, thank you .

Thanks dear have a lovely summer days.

Cheers

Intizar
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  #71  
Old 25.07.2012, 14:48
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Re: Züriclean - an English-speaking cleaning company in Zürich

I was able to get in touch with zuriclean in the end and I just wanted to say what a fab job they did and at very short notice.
I wouldn't hesitate to recommend them to anyone...thanks guys you made my handover go with a breeze!

Cheers Jenny
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  #72  
Old 30.07.2012, 07:11
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Re: Züriclean - an English-speaking cleaning company in Zürich

Are these guys in business anymore? The office telephone numbers are not reachable and the email address bounces. Did not get an answer on his mobile number yet...
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  #73  
Old 31.07.2012, 10:46
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Re: Züriclean - an English-speaking cleaning company in Zürich

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Are these guys in business anymore? The office telephone numbers are not reachable and the email address bounces. Did not get an answer on his mobile number yet...
Dear Mark Thanks for your comments.
of course we are in business and reachable on mobile phone 076 413 61 83, our office phone is not working now because we changed the address and waiting for the new installations.
Our mail is fine and we are getting daily mails without any problem.
Please try again info@zuericlean.ch

Cheers

Intizar
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  #74  
Old 31.07.2012, 14:36
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Re: Züriclean - an English-speaking cleaning company in Zürich

Hi, would it possible to receive a quote for Baden? Please pm me.
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  #75  
Old 31.07.2012, 20:45
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Re: Züriclean - an English-speaking cleaning company in Zürich

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Hi, would it possible to receive a quote for Baden? Please pm me.
Hi there,

mail mail your enquiry to info@zuericlean.ch

Cheers

Intizar
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  #76  
Old 21.08.2012, 22:41
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Re: Züriclean - an English-speaking cleaning company in Zürich

Just wanted to say that I used Zuriclean for my checkout back at the end of July. They did a great job, everything left spotless, and came back for the handover. Landlord and new tenant were more than happy with everything they do. A big thanks to Intizar and his team for ensuring at least 1 item was stress free!
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  #77  
Old 12.09.2012, 06:53
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Re: Züriclean - an English-speaking cleaning company in Zürich

Here is the feedback of my personal experience:

I was in touch with them a few months ago, as I needed to have my apartment cleaned up before the hand over...


Pluses
+ Contact was smooth, they could speak English and also my native language
+ They went for an inspection just a few hours later we got in touch and they cleaned up the apartment two days after;
+ They attended the handover and I ended up getting back my full deposit from my landlord.


Minuses
- During the cleaning of the apartment one of the shelves of the kitchen and the fan above the stove got damaged (I had to pay 100 CHF to get them fixed)
- The price was 620 CHF excl. VAT, not exactly a cheap one for a small studio of 35 square meters
- VAT rip-off: when I asked the final amount to be paid, I was asked 800 CHF. After I complained, I was told that there was a mistake on the calculation and that I had to pay 745 CHF. I didn’t know anything about VAT in Switzerland, but when a few days later when I checked it turned out that the VAT charge is only 8%, whereas the VAT they charge was 20% (not to mention the fact that I was given no receipt), so I do believe that I got really screwed because of my inexperience and that I should be given back the extra money I've been unfairly charged along with a receipt of my payment.
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  #78  
Old 12.09.2012, 08:38
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Re: Züriclean - an English-speaking cleaning company in Zürich

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Here is the feedback of my personal experience:

I was in touch with them a few months ago, as I needed to have my apartment cleaned up before the hand over...


Pluses
+ Contact was smooth, they could speak English and also my native language
+ They went for an inspection just a few hours later we got in touch and they cleaned up the apartment two days after;
+ They attended the handover and I ended up getting back my full deposit from my landlord.


Minuses
- During the cleaning of the apartment one of the shelves of the kitchen and the fan above the stove got damaged (I had to pay 100 CHF to get them fixed)
- The price was 620 CHF excl. VAT, not exactly a cheap one for a small studio of 35 square meters
- VAT rip-off: when I asked the final amount to be paid, I was asked 800 CHF. After I complained, I was told that there was a mistake on the calculation and that I had to pay 745 CHF. I didn’t know anything about VAT in Switzerland, but when a few days later when I checked it turned out that the VAT charge is only 8%, whereas the VAT they charge was 20% (not to mention the fact that I was given no receipt), so I do believe that I got really screwed because of my inexperience and that I should be given back the extra money I've been unfairly charged along with a receipt of my payment.
If the company broke something, they should have paid the repair cost. As a company they should have insurance, though a small amount they probably would not bother claiming. You should have taken the cost off the cleaning and presented them with the repair bill.

MWST is 8%. Did you pay cash? Is that why you have no receipt?

While I am of the opinion that disputes should be taken up in private, in this case I think posting might serve as a warning to others.

As for the price to clean, apartments can vary quite a bit in terms of what needs to be cleaned and how. That is why the best companies always visit and provide a firm quotation. If you did not obtain more than one quote, it is unfair to say whether the one you had was reasonable. I have had clients with studios and the cleaning price range is huge.
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  #79  
Old 13.09.2012, 08:37
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Re: Züriclean - an English-speaking cleaning company in Zürich

Hi Dear ,
Thanks a lot for your feedback.
I just wanna ask you if someone from our company broken something why you didnt tell us to pay because we are fully insured,you could even send us a bill but you never did and never sent us a mail that such things happen.Cleaners are also human beings thats why the companies have insurance.About payment first of all its almost impossible that you dont get a receipt secondly it is also your responsability to ask this,no body can charge you more than eight percent sales tax you are somwhere mistaken.
Any way please mail us all your complains at info@zuericlean.ch and send us your 100 Franks bill too.Everything is registerd in our accountancy office and you will get all details again like what was the quote,how much was thw final amount etc...send us your repairing bill too you will get payed.Just for the next time if there is a some demage through cleaning ompany,painters etc please let them know and show them waht is the demage,there is no problem here because insurance companies are gonna pay this.
Have a lovely day.

Cheers

Intizar

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Here is the feedback of my personal experience:

I was in touch with them a few months ago, as I needed to have my apartment cleaned up before the hand over...



Pluses
+ Contact was smooth, they could speak English and also my native language
+ They went for an inspection just a few hours later we got in touch and they cleaned up the apartment two days after;
+ They attended the handover and I ended up getting back my full deposit from my landlord.


Minuses
- During the cleaning of the apartment one of the shelves of the kitchen and the fan above the stove got damaged (I had to pay 100 CHF to get them fixed)
- The price was 620 CHF excl. VAT, not exactly a cheap one for a small studio of 35 square meters
- VAT rip-off: when I asked the final amount to be paid, I was asked 800 CHF. After I complained, I was told that there was a mistake on the calculation and that I had to pay 745 CHF. I didn’t know anything about VAT in Switzerland, but when a few days later when I checked it turned out that the VAT charge is only 8%, whereas the VAT they charge was 20% (not to mention the fact that I was given no receipt), so I do believe that I got really screwed because of my inexperience and that I should be given back the extra money I've been unfairly charged along with a receipt of my payment.
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  #80  
Old 13.09.2012, 09:27
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Re: Züriclean - an English-speaking cleaning company in Zürich

Hi,

The link on your contact page is still wrong it goes to .com address instead of the .ch address.

p.s. we have just sent you an email to arrange for a quote.
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