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  #41  
Old 28.09.2008, 09:55
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Re: Import tax on internet purchases

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The last time we had to pay tax to SwissPost, the deliverer got a tip of a whopping 25 rappen. I didn't have the exact change and told him he could keep it. He just had a few coins in his pocket - he's also not prepared to provide change.
I'm pretty sure that the Swiss Post delivery guys will just give you a payment slip if you don't have the exact change. I seem to remember the delivery guy giving me this option the first time he came by with a rather large package for me. The tax on this package was over 100chf.
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  #42  
Old 29.09.2008, 16:06
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Re: Import tax on internet purchases

I just received 5 Fedex large Boxes [ Fedex made ]. They were shipped from the US to Switzerland. One of the five boxes was opened and resealed by Customs. None of the other four seem to have been opened.

Does an open box automatically mean a customs/service charge to be billed by Fedex via mail? I did not find any bill from Fedex at delivery.
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  #43  
Old 29.09.2008, 16:07
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Re: Import tax on internet purchases

The bill will probably come from Swiss Post at a later date.

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I just received 5 Fedex large Boxes [ Fedex made ]. They were shipped from the US to Switzerland. One of the five boxes was opened and resealed by Customs. None of the other four seem to have been opened.

Does an open box automatically mean a customs/service charge to be billed by Fedex via mail? I did not find any bill from Fedex at delivery.
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  #44  
Old 29.09.2008, 16:17
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Re: Import tax on internet purchases

Why would Swiss Post invoice for a Fedex-processed package?
Would Fedex be able to tell me how much the charge is if I called their customer service?
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  #45  
Old 29.09.2008, 19:18
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Re: Import tax on internet purchases

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Why would Swiss Post invoice for a Fedex-processed package?
I think he means the bill will come in the post, not that the invoice will be generated by the Swiss post. I received a package by FedEx and go the bill (sent via regular mail) about a week or so later. The bill was about CHF19, plus 7.6% VAT.

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Would Fedex be able to tell me how much the charge is if I called their customer service?
Probably. Let us know what they say.
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  #46  
Old 29.09.2008, 19:32
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Re: Import tax on internet purchases

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I think he means the bill will come in the post, not that the invoice will be generated by the Swiss post. I received a package by FedEx and go the bill (sent via regular mail) about a week or so later. The bill was about CHF19, plus 7.6% VAT.
Thanks for the clarification. Rather ironic fedex has to ultimately rely on good old post offices to carry out its last-mile-billing! *smile*

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Probably. Let us know what they say.
I called Fedex. Given the Fedex account number is US and the charges are all going to that account, she said the account will be billed and that it will take 2-4 weeks to figure out the billing!!! I will call them again and check out how much the charge was.
I am doing this as I am concerned Fedex could charge us back for any amount without any oversight/validation on this end, the receiving end.

The oddest part is that there were 5 items all under one shipment but they opened only one.
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  #47  
Old 29.09.2008, 19:56
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Re: Import tax on internet purchases

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The oddest part is that there were 5 items all under one shipment but they opened only one.
I imagine there was some sort of list or so on the package as to what was in in no? If so, I wouldn't consider that strange that they only opened one. They saw that it was what was declared then they didn't need to check that the others were also correct. They gave you the benefit of the doubt.
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  #48  
Old 29.09.2008, 20:46
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Re: Import Duties and Tariffs

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Hi Nickj,

If you're talking about post, there's a link in English here (Swiss post).

For customs info for private people there's this page (not in English, but available in De/It/Fr) for private people.

Or for companies try here.

hope that helps!
Just checked out this site and the private page is available in English now
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  #49  
Old 10.10.2008, 20:17
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Re: Import tax on internet purchases

How on earth does anyone order anything here??!! I am really hacked off. I ordered some clothing from Bravissimo.co.uk a few weeks ago, it arrived, I paid 16CHF in import duty, all fairly reasonable. I retruned these items, as they didnt fit, and the replacement items arrived in Switzerland (according to 'track my order') on 25th Sept....and I got a card yesterday telling me they were at the Post Office. As the order had arrived in two deliveries, I was charged 69CHF, 36 of this being a service charge for the privilege of having my stuff delayed by a fortnight. I went completely loopy in the shop, and was told to ring Swiss Post, which I did. Told them it was one order, not my fault that they came in two boxes, only worth £60 altogether, and now being charged more than half the value in charges?? What the hell?? They said they would return to sender if I dont pay, which I find hilarious as the boses will probably now cost at least 10CHF to return.

Anyway, I get a card today re an order from Amaxon.co.uk (also dispatched from UK on 25th Sept...what the hell have they been doing all this time???) and gear myself up for the same rubbish. No charge this time at all....though they casually mentioned that customs have 'mislaid' most of my order. I am beside myself with fury. I mean, for goodness sake, what happens here at birthdays and Christmas? And even if I could possibly get over their random attitude to costings, is this country not telling you all the time how efficient and timely they are in everything they do???

By the by, the second order from bravissimo didnt fit either, so I have now paid 80CHF, plus the original postage and return....and have nothing to show for it. And I cant even watch my Greys Anatomy to take my mind off it COS THEY BLOODY LOST THE BOX SET!!!!! Give me strength. Or vodka or something....

Last edited by AnnieShine; 10.10.2008 at 21:01.
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  #50  
Old 10.10.2008, 20:53
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Re: Import tax on internet purchases

I hear you Annie.
What we and friends have learned is that it pays off to wait for that business or leisure visit to the US to do the mother of all shopping. Price differentials are so huge, especially before the 10% gain the USD managed the past 2 weeks over the CHF, that it even pays off, if you are not flying business, to pay for extra luggage [ 100 USD for 50 pounds is CHEAP! ].
When flying business, it is Nirvana as airlines treat you like royalty even if you have extra luggage and excess weight.
When it comes to expensive items, it frankly now pays off to get a $500 RT ticket to the US to shop only. All it takes is $500 worth of stuff to break even.
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  #51  
Old 15.10.2008, 10:51
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Customs Handling Charges "Zollabfertigung"

Morning all,

this is something that's happened twice to me in the last week, I have been in Switzerland for over 3 and half years now and not encountered this before. Recently I have bought some stuff over the Internet from abroad (1 x Germany, 1 x China). For the item from Germany which arrived a couple of weeks ago I just received a letter from Swiss Post Logistics which is an invoice for VAT being CHF 13 in this case and another item noted as "Zollabfertigung" (Customs Handling) at CHF 33. This is for an item that cost about CHF80. Now today I collected an item from the post office and had to pay another one of these charges on the item from China. Same story, VAT which is CHF 18.6 in this case and another bloody Zollabfertigung charge, this time for CHF 35.

I have bought plenty of stuff over the internet since we've been here and these two instances are the first where I've had to pay this customs charges - have I been lucky in the past or have they recently changed the system to introduce this nice little stealth tax? I think the "pauschal" charge here is ridiculous and I'll be doing a little more personal importation in future if this is here to stay.

Any comments? Is this a new system?

Cheers
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  #52  
Old 15.10.2008, 10:57
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Re: Customs Handling Charges "Zollabfertigung"

When you import you'll have to pay

1. The import taxes obviously
2. Handling Fees
3. "Provision" Fees.

Handling fees are normally CHF 10.- if you use standard post, if you use Urgent/Express Post is around CHF 35.- it depends on which service you use ( Swiss Express, GLS, EMS or other )

"Provision" fees are charged by GLS and is a percentage of the value. Don't ask me what it is, they simply charge it to you and you HAVE to pay it.

If the ammount is low enough ( under 100.- ) it goes many times without any charges through standard post.

But if the item was sent express it will be charged ( some 7.50 CHF taxes but the 35 CHF fees ).

If the item had not a value declaration, the Customs office will contact you and ask for a proof of value. This Proof of value research will cost you CHF 15.- in addition to the taxes and fees.
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Old 15.10.2008, 10:58
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Re: Customs Handling Charges "Zollabfertigung"

I think there have been questions about this before here. Mind you, I haven't read it all through and I'm not sure if there were any satisfactory answers then either! Good luck!
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  #54  
Old 15.10.2008, 11:02
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Re: Customs Handling Charges "Zollabfertigung"

Cheers Salsa Lover, you sound quite an expert on the subject!

For the item from China, the carrier was EMS.

I'm now a little wiser and will watch out for this in future, probably not bother with express post much and do some personal importing
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  #55  
Old 15.10.2008, 11:07
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Re: Customs Handling Charges "Zollabfertigung"

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I think there have been questions about this before here. Mind you, I haven't read it all through and I'm not sure if there were any satisfactory answers then either! Good luck!
Oops, I forgot to search for help before posting

Sorry mods, perhaps you could add this to the Longbyt's linked thread?
Cheers
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  #56  
Old 15.10.2008, 11:14
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Re: Customs Handling Charges "Zollabfertigung"

Yes, I avoid express post, unless the item has a high value and I am paying well bellow than what it would cost me locally, so then the "handling fees" are diluted.

Standard Post is good and fast enough and the postman delivers it to my door before 8am.

Urgent/Express post normally comes during the day, on an special express truck, and obviously I am not at home during the day as I am at the office, so I have to go to the post office and collect it.
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  #57  
Old 15.10.2008, 12:09
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Re: Customs Handling Charges "Zollabfertigung"

Standard post processing seems to have gone up - a small packet sent by USPS First Class International had a Swiss Post processing fee of CHF18.
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Old 15.10.2008, 12:39
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Re: Customs Handling Charges "Zollabfertigung"

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Standard post processing seems to have gone up - a small packet sent by USPS First Class International had a Swiss Post processing fee of CHF18.

Yes, they did this as of October 1st and I'm not happy about it. Not being in the EU has its advantages but this is not one of them. Processing fee has gone from 10 francs to 18. Page 42 on the link below (only in German).

http://www.post.ch/en/spi_internatio...renversand.pdf

Just to summarise for those not in the know....

If you receive goods from outside Switzerland via the NORMAL post office delivery that have a value of 65,70 Francs or more you will be hit with an 18 Franc processing fee plus VAT of 7.6%. If Grandma is sending you presents the value goes up to 100 Francs.
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  #59  
Old 15.10.2008, 12:48
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Re: Customs Handling Charges "Zollabfertigung"

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Yes, they did this as of October 1st and I'm not happy about it. Not being in the EU has its advantages but this is not one of them. Processing fee has gone from 10 francs to 18. Page 42 on the link below (only in German).

http://www.post.ch/en/spi_internatio...renversand.pdf

Just to summarise for those not in the know....

If you receive goods from outside Switzerland via the NORMAL post office delivery that have a value of 65,70 Francs or more you will be hit with an 18 Franc processing fee plus VAT of 7.6%. If Grandma is sending you presents the value goes up to 100 Francs.
I wonder how they can justify an increase in price of 88%.
Bit of a rip-off really. My grandma will be sending me lots of stuff I think...
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Old 15.10.2008, 12:51
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Re: Import tax on internet purchases

I haven't yet given up on getting a PO box across the border. So far the situation in France is that they don't offer these to domestic customers, only businesses. In Germany you need to have a valid DE address to set one up, and then undertake to collect your mail/packages once a week.

So I'm now looking at commerical solutions e.g. Mailbox Etc.. they have a franchise in Lorrach so I've asked for further details.
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