Swiss now charges 22 CHF for a ticket bought online - no matter what method of payment you choose...ridiculous!

They did mention it earlier.

Credit card passengers to pay more with SWISS

I have been buying my Swiss e-tickets from Copenhagen DK to Basel CH without extra charges.

I guess people's experiences with SWISS will vary, but in my case they seem to have done everything possible to annoy me in the last year regarding fees, fares, routes and service. It's almost as if they have a goodwill self-destruct button.

I have paid with postfinace in my last booking. That saves you the credit card penalty.

I put the money into my son's postfinance account - then he paid for the tickets.

swiss air went bust about 10 years ago.........

you will find that the majority of airlines charge the same or similar amounts, swiss is just joining the group.

Show me an airline that doesn't have surcharges for this, that or the other and I'll bet my last dollar that that airline is a rendition flight on its way to Gitmo.

Another reason to not book Swiss (not that some other airlines don't do this nasty trick as well).

One trick is to book the same flight if it is a code share via the partner airline.

For example, for flights to LHR from BSL you can book without fees the same flight from flybmi.com

I know they have to recover costs, but
1. 11CHF per transaction is a pie-in-the-sky figure that bears no relation to real cost
2. Some customers value price transparency. If a cost is unavoidable, build it into the price. I don't want the "price of the flight" to just be the first part of one of those games where you take a number, double it, add 32.4, take away the first number yuo thought off and add airport fees.

The EU are currently investigating legislation to ban these just-before-checkout fees which are way above actual transaction cost. It's OK saying now that "everyone else does it", but soon it could be just the suckers booking from Swiss IP addresses that get hit.

It is also pretty pathetic - if not deceptive - that SWISS promotes a "One Price" product, to differentiate themselves from other carriers, but then end up doing exactly the same as the others!

Rather than pay more than necessary, you’re better off flying with SWISS. Because here you pay only one price, the final amount – not a franc more. And everything is already included.

source: SWISS.com

You have to question why they state their prices include "all fees", when this is blatantly not the case. Aren't credit card fees a fee?

In another twist of irony, these credit card fees are referred to by SWISS as "Optional Payment Charge (OPC)", though there really is nothing optional about them. If you try to go to a ticket office and pay in cash, you'll be slapped with an even higher "in-person" payment charge.

When SWISS introduced their OPC in August (see Press Release), they stated:

SWISS customers will continue to have a choice of payment formats to choose from for which no charge applies, such as Maestro card, Postcard or in cash.

However online you can not make payment with Maestro Card, and as mentioned above, trying to pay by cash requires an offline booking for which you will be charged an even higher service fee! Ergo: damn if you do, damn if you don't.

and in addition to this all their staff are disgruntled at the recent christmas bonus they received... laughable really.

This will surely take the shine off their effort level when it comes to inflight service...

On a recent SWISS flight between Zurich and London the panel screens kept promoting all the awards they had recently received.

In my opinion, any company that overly blows their trumpets to trade rags giving them awards, rather than promoting true value being provided, is a mere indicator of their (possible) future decline.

It is only a matter of time before Tyler Brulé will have to be hired to once again encourage glasses in all classes.

They can't include it in the price, because it IS optional - you can use your post finance account and pay nothing

The final amount, presumably, being that when you finally click the pay button (after having selected payment method)

It sounds like an option. But in reality I don't think it is. Not everyone has a post finance account. I'd rather airlines charge a small amount to everybody, then, hefty fee to some. But for now I open a post finance account.

i read somewhere the staff recieved no bonus this year, but got a wooden cheese board instead.

Thats exactly what i'm referring to

They apparently did very well last year

Swissinfo EN

Written by a proud Swiss person based on data provided to them by Swiss PR perchance?

Sorry, but Swiss have always had an inflated opinion of themselves and the service they provide. That "his first flight and spoilt for life" advert always made me shake my head in disbelief everytime I passed it on the way in to Basel airport.

Nevermind that IIRC EasyJet are shipping more people in and out of CH that their national airline...