Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner
Reply
 
Thread Tools Display Modes
  #1  
Old 07.03.2012, 10:46
Junior Member
 
Join Date: Jun 2011
Location: Cully
Posts: 65
Groaned at 0 Times in 0 Posts
Thanked 6 Times in 6 Posts
jojojiaying has no particular reputation at present
Noise after midnight... what should I do?

My husband and I just moved into our new apartment, which happens to be above a pizza shop. (Well why we moved into this apartment is maybe another story, because it was so difficult to find an apartment here...) The shop closes every day around 10:30, which is fine with us. But every day starting from around 11 a cleaning lady comes and does not finish the cleaning for the pizza shop until 1 or 2 o´clock in the morning. It was very loud... and we weren´t be able to fall asleep until she finishes...

We tried to talk to the owner of the shop, but he seems to be angry and says that we need to move to a quieter neighbourhood. I felt very sad... I asked him if it is possible that the lady comes a litter earlier and finishes her work before midnight and he said he would try. But it´s still the same... The noise was even louder yesterday. Maybe she was angry that I complained... I don´t know.

I really don´t know what to do... Do I have a right to ask for quietness after midnight even if I live above a pizza shop?

HELP!
Reply With Quote
  #2  
Old 07.03.2012, 12:06
Nixi's Avatar
Senior Member
 
Join Date: Mar 2010
Location: Zürich
Posts: 293
Groaned at 1 Time in 1 Post
Thanked 169 Times in 96 Posts
Nixi is considered knowledgeableNixi is considered knowledgeableNixi is considered knowledgeable
Re: Noise after midnight... what should I do?

If the flat is rented then you need to do two things: join the tenants association (sorry I can't remember what it is called despite seeing it mentioned countless times on other threads) and get info. from them and also contact the owner or the person who let you the flat, probably in that order.
Reply With Quote
The following 3 users would like to thank Nixi for this useful post:
  #3  
Old 07.03.2012, 12:41
ximix's Avatar
Forum Veteran
 
Join Date: Aug 2010
Location: Zurich
Posts: 2,223
Groaned at 27 Times in 25 Posts
Thanked 2,260 Times in 1,149 Posts
ximix has a reputation beyond reputeximix has a reputation beyond reputeximix has a reputation beyond reputeximix has a reputation beyond reputeximix has a reputation beyond reputeximix has a reputation beyond repute
Re: Noise after midnight... what should I do?

Agree with @Nixi.

@jojojiaying: As you are based in Lausanne, the Tenants Association details applicable to you is this - http://www.asloca.ch/qui-sommes-nous

Best of luck and hope the problem gets resolved satisfactorily and soon!
Reply With Quote
The following 2 users would like to thank ximix for this useful post:
  #4  
Old 07.03.2012, 13:07
Junior Member
 
Join Date: Jun 2011
Location: Cully
Posts: 65
Groaned at 0 Times in 0 Posts
Thanked 6 Times in 6 Posts
jojojiaying has no particular reputation at present
Re: Noise after midnight... what should I do?

Thanks Nixi and Isha! I´ll see if I can talk to the owner of the apartment and if there´s nothing he can do, then I´ll contact AsLoca... Kinda feeling frustrated that there´s endless things like this to deal with in Switzerland
Reply With Quote
This user would like to thank jojojiaying for this useful post:
  #5  
Old 07.03.2012, 13:07
NokturnL's Avatar
Member
 
Join Date: Sep 2010
Location: Cham
Posts: 208
Groaned at 3 Times in 3 Posts
Thanked 69 Times in 49 Posts
NokturnL has no particular reputation at present
Re: Noise after midnight... what should I do?

I'm not 100% sure, but i'm fairly certain there is a law forbidding noise over a certain dB after 10pm, or 12am or something... I can't find the law on google, but look into it. Might only be for residential areas...

However, on the Home Owners Association website it states it's a localized issue, and if problems persist after discussion with the neighbour, the police may be called to take action. Drastic I know, but if it were the other way round i can guarantee the shop-owner would have no hesitation at calling the police on you if you make too much noise!!
Reply With Quote
This user would like to thank NokturnL for this useful post:
  #6  
Old 07.03.2012, 13:51
Forum Veteran
 
Join Date: Aug 2011
Location: Zurich
Posts: 817
Groaned at 79 Times in 42 Posts
Thanked 1,215 Times in 417 Posts
Busby has a reputation beyond reputeBusby has a reputation beyond reputeBusby has a reputation beyond reputeBusby has a reputation beyond reputeBusby has a reputation beyond repute
Re: Noise after midnight... what should I do?

The town where you live has a Polizeiverordnung, ask at the police station what it is. 'Polizeistunden' are still valid in CH and any noise after 22.00 Uhr until 06.00 generally needs a permit. Also lunchtimes are protected 'Ruhestunden' - if you have any trouble just call the police.
Reply With Quote
This user would like to thank Busby for this useful post:
  #7  
Old 31.03.2012, 19:47
omtatsat's Avatar
Forum Veteran
 
Join Date: Oct 2007
Location: Zürich
Posts: 2,064
Groaned at 137 Times in 83 Posts
Thanked 549 Times in 354 Posts
omtatsat has annoyed a few people around hereomtatsat has annoyed a few people around here
Re: Noise after midnight... what should I do?

I have a hobby room under my head where I sleep.It was rented by a person who made furniture and used an electric wood cutter. We reported him and eventually got him out. But it was a battle.
Reply With Quote
This user would like to thank omtatsat for this useful post:
  #8  
Old 31.03.2012, 20:03
Senior Member
 
Join Date: Jan 2010
Location: California
Posts: 448
Groaned at 15 Times in 10 Posts
Thanked 442 Times in 195 Posts
SwissPete is considered knowledgeableSwissPete is considered knowledgeableSwissPete is considered knowledgeable
Re: Noise after midnight... what should I do?

Did you get in touch with the other tenants in the building?
Are they also bothered by the noise?
Reply With Quote
The following 2 users would like to thank SwissPete for this useful post:
  #9  
Old 31.03.2012, 20:11
Snoopy's Avatar
Forum Legend
 
Join Date: Jun 2007
Location: Aargau
Posts: 2,518
Groaned at 97 Times in 63 Posts
Thanked 2,697 Times in 1,132 Posts
Snoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond repute
Re: Noise after midnight... what should I do?

Not sure that the OP will have that much luck, knowing when they moved in that there is a pizza place in the building. A certain amount of noise is to be expected. It's a little like moving next to the airport and then complaining about airplane noise....
Reply With Quote
This user would like to thank Snoopy for this useful post:
  #10  
Old 31.03.2012, 20:12
omtatsat's Avatar
Forum Veteran
 
Join Date: Oct 2007
Location: Zürich
Posts: 2,064
Groaned at 137 Times in 83 Posts
Thanked 549 Times in 354 Posts
omtatsat has annoyed a few people around hereomtatsat has annoyed a few people around here
Re: Noise after midnight... what should I do?

Well yes. But they did not have the hobby room under their head and were unaffected.
We contacted the owner. But it took a while to get action!


Quote:
View Post
Did you get in touch with the other tenants in the building?
Are they also bothered by the noise?
Reply With Quote
  #11  
Old 31.03.2012, 20:13
omtatsat's Avatar
Forum Veteran
 
Join Date: Oct 2007
Location: Zürich
Posts: 2,064
Groaned at 137 Times in 83 Posts
Thanked 549 Times in 354 Posts
omtatsat has annoyed a few people around hereomtatsat has annoyed a few people around here
Re: Noise after midnight... what should I do?

Yes. But there are noise regulations also for the airport
Quote:
View Post
Not sure that the OP will have that much luck, knowing when they moved in that there is a pizza place in the building. A certain amount of noise is to be expected. It's a little like moving next to the airport and then complaining about airplane noise....
Reply With Quote
  #12  
Old 31.03.2012, 20:19
Newbie 1st class
 
Join Date: Mar 2012
Location: Basel
Posts: 13
Groaned at 0 Times in 0 Posts
Thanked 3 Times in 2 Posts
seawolf has no particular reputation at present
Re: Noise after midnight... what should I do?

finding a new job is easier than finding a decent apartment to live in Swiss :-( I am looking out for one and havent received a positive response on any of the 14 applications I have submitted so far.
Reply With Quote
  #13  
Old 31.03.2012, 22:57
Snoopy's Avatar
Forum Legend
 
Join Date: Jun 2007
Location: Aargau
Posts: 2,518
Groaned at 97 Times in 63 Posts
Thanked 2,697 Times in 1,132 Posts
Snoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond repute
Re: Noise after midnight... what should I do?

On the link below you will see that the normal rules do not appear to apply to "hospitality" facilities like restaurants, etc. It would appear that there are guidelines, however these are applied differently from case to case and that there are no hard and fast rules.

http://www.baizer.ch/aktuell/index.cfm?rID=1660
Reply With Quote
The following 2 users would like to thank Snoopy for this useful post:
  #14  
Old 31.03.2012, 23:00
Snoopy's Avatar
Forum Legend
 
Join Date: Jun 2007
Location: Aargau
Posts: 2,518
Groaned at 97 Times in 63 Posts
Thanked 2,697 Times in 1,132 Posts
Snoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond repute
Re: Noise after midnight... what should I do?

Quote:
View Post
Also lunchtimes are protected 'Ruhestunden' - if you have any trouble just call the police.
So that is when restaurants should close down? It all depends on the zoning for the building and if there is a pizza place in the building then it is obviously a mix of commercial and residential. The same quiet rules do not apply for restaurants as you will see in the link I posted above.
Reply With Quote
This user would like to thank Snoopy for this useful post:
  #15  
Old 31.03.2012, 23:00
Junior Member
 
Join Date: Jun 2011
Location: Cully
Posts: 65
Groaned at 0 Times in 0 Posts
Thanked 6 Times in 6 Posts
jojojiaying has no particular reputation at present
Re: Noise after midnight... what should I do?

Well we are the only ones who live directly above the restaurant... I don´t think the others can hear their noise... But anyways it bothers us. I´ve been using ear plugs and we´ve been looking for another apt. Apparently there´s little else to be done. But thanks anyway!
Reply With Quote
  #16  
Old 31.03.2012, 23:03
Junior Member
 
Join Date: Jun 2011
Location: Cully
Posts: 65
Groaned at 0 Times in 0 Posts
Thanked 6 Times in 6 Posts
jojojiaying has no particular reputation at present
Re: Noise after midnight... what should I do?

It´s true. We also applied for as many and the current apt was the only one we could get, though we weren´t quite satisfied with it...
Reply With Quote
  #17  
Old 31.03.2012, 23:09
Forum Legend
 
Join Date: Sep 2010
Location: Neuchatel
Posts: 14,659
Groaned at 198 Times in 149 Posts
Thanked 15,994 Times in 7,114 Posts
Odile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond repute
Re: Noise after midnight... what should I do?

What time do they start in the morning for preparation, etc? If they do not turn up until say 10am- perhaps you could ask to change the cleaning time to 8-10? Fact is, they have by law to keep premises clean, so cleaning has to be done after or before closing hours (including preparation time). Sadly for you, there is such a shortage of accommodation in that area that the reply from the owners is likely to be 'if you don't like it, we have a queue waiting'... Tough for you, unfortunately. Bonne chance.
Reply With Quote
This user would like to thank Odile for this useful post:
  #18  
Old 31.03.2012, 23:21
Junior Member
 
Join Date: Jun 2011
Location: Cully
Posts: 65
Groaned at 0 Times in 0 Posts
Thanked 6 Times in 6 Posts
jojojiaying has no particular reputation at present
Re: Noise after midnight... what should I do?

Thanks Odile! I asked them if the cleaning lady could come in the morning before they open (around 11 a.m.). But they said that the cleaning lady works in the morning somewhere else and so she could only come at night... Any also when I asked the restaurant very politely if they could keep the noise down a little bit, one guy shouted at me, saying that "if you´re not satisfied, look for elsewhere", as if they owned the place. I´m done talking to such uneducated and selfish people...
Reply With Quote
  #19  
Old 01.04.2012, 12:38
Sbrinz's Avatar
Forum Legend
 
Join Date: Oct 2011
Location: Murten - Morat
Posts: 8,093
Groaned at 294 Times in 190 Posts
Thanked 7,064 Times in 3,606 Posts
Sbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond reputeSbrinz has a reputation beyond repute
Re: Noise after midnight... what should I do?

You call the police at 22:01 and complain about the noise. You don't wait until midnight, you call them every night, they have to be quiet after 10 pm.
Reply With Quote
This user would like to thank Sbrinz for this useful post:
  #20  
Old 01.04.2012, 21:18
Newbie 1st class
 
Join Date: Jul 2011
Location: Lausanne
Posts: 14
Groaned at 0 Times in 0 Posts
Thanked 7 Times in 5 Posts
NoeX has earned some respectNoeX has earned some respect
Re: Noise after midnight... what should I do?

Quote:
View Post
You call the police at 22:01 and complain about the noise. You don't wait until midnight, you call them every night, they have to be quiet after 10 pm.
I agree, you tried to communicate friendly but no success. You have either two options:

  • You call the police to settle the matter right
  • You move away from that flat. I know how hard it is to find a flat in Lausanne
Reply With Quote
This user would like to thank NoeX for this useful post:
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Living with feline noise - what can I do ? Nil Pet corner 44 25.02.2011 22:47
Renting: what value/features do/should you get for what price Shawnj Housing in general 14 07.01.2010 08:46
Noise complaint about dog barking, what to do? cocoloco07 Pet corner 56 14.12.2009 16:42
What Should i do ? 1984 Employment 2 27.08.2009 12:26
what one should do after marriage in switzerland? zulu_zodiac Permits/visas/government 6 15.09.2008 23:52


All times are GMT +1. The time now is 04:39.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0