Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner
Reply
 
Thread Tools Display Modes
  #441  
Old 25.03.2014, 15:15
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 14,015
Groaned at 210 Times in 182 Posts
Thanked 11,321 Times in 6,424 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Starbucks Coffee

Quote:
View Post
And as a shareholder of Starbucks what do you think of people who when given a 20 rappen upgrade on their coffee should tell Starbucks to throw it away and make a new one or give it to you at a reduced price?






It's the cost of doing business, the actual cost of the coffee is irrelevant.......better to make a customer happy than piss them off for 20 rap. That 20 rap extra has done more harm than good to the final bottom line.
I think the Swiss never understood the concept 'the customer is always right'.
Reply With Quote
This user would like to thank fatmanfilms for this useful post:
  #442  
Old 25.03.2014, 15:49
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 10,246
Groaned at 271 Times in 215 Posts
Thanked 14,398 Times in 5,850 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: Starbucks Coffee

Quote:
View Post
lets face it . The Swiss know alot about chocolate but about coffeee drinking-forget it. Thats for the French and Italiens
The Italians yes, but I haven't had a decent cup of coffee in France for years.
Reply With Quote
This user would like to thank Tom1234 for this useful post:
  #443  
Old 25.03.2014, 15:54
Confloozed's Avatar
Forum Legend
 
Join Date: Dec 2007
Location: Zurich
Posts: 4,714
Groaned at 135 Times in 119 Posts
Thanked 4,847 Times in 2,307 Posts
Confloozed has a reputation beyond reputeConfloozed has a reputation beyond reputeConfloozed has a reputation beyond reputeConfloozed has a reputation beyond reputeConfloozed has a reputation beyond reputeConfloozed has a reputation beyond repute
Re: Starbucks Coffee

Quote:
View Post
The Italians yes, but I haven't had a decent cup of coffee in France for years.
Best coffee I ever had was in a Lebanese restaurant. Followed by a Turkish one in Marseille. Best coffee I think is a blend served in Portugal.
Reply With Quote
  #444  
Old 25.03.2014, 15:57
amogles's Avatar
Forum Legend
 
Join Date: Mar 2008
Location: Zurich
Posts: 8,463
Groaned at 141 Times in 122 Posts
Thanked 14,852 Times in 6,327 Posts
amogles has a reputation beyond reputeamogles has a reputation beyond reputeamogles has a reputation beyond reputeamogles has a reputation beyond reputeamogles has a reputation beyond reputeamogles has a reputation beyond repute
Re: Starbucks Coffee

Quote:
View Post

It's a very important message to investors, only invest in a company where the customers are not price sensitive, the last thing you want to invest is any commodity business where items sell on price.
So don't invest in companies that sell to expats
Reply With Quote
The following 2 users would like to thank amogles for this useful post:
  #445  
Old 25.03.2014, 15:57
Nil's Avatar
Nil Nil is offline
Forum Legend
 
Join Date: Sep 2007
Location: Basel
Posts: 10,410
Groaned at 442 Times in 346 Posts
Thanked 16,036 Times in 6,319 Posts
Nil has a reputation beyond reputeNil has a reputation beyond reputeNil has a reputation beyond reputeNil has a reputation beyond reputeNil has a reputation beyond reputeNil has a reputation beyond repute
Re: Starbucks Coffee

Last time I went there I asked a coffee with milk and got hot brown milk...

Reply With Quote
This user would like to thank Nil for this useful post:
  #446  
Old 25.03.2014, 16:02
amogles's Avatar
Forum Legend
 
Join Date: Mar 2008
Location: Zurich
Posts: 8,463
Groaned at 141 Times in 122 Posts
Thanked 14,852 Times in 6,327 Posts
amogles has a reputation beyond reputeamogles has a reputation beyond reputeamogles has a reputation beyond reputeamogles has a reputation beyond reputeamogles has a reputation beyond reputeamogles has a reputation beyond repute
Re: Starbucks Coffee

Quote:
View Post
I think the Swiss never understood the concept 'the customer is always right'.
We're talking about a foreign company here (and I think I've never actually seen a Swiss person employed as a Starbucks barrista either), So with both staff and management being foreign, I don't see much room to extrapolate Swissness from anything you see there ...
Reply With Quote
  #447  
Old 25.03.2014, 16:29
Tasebo's Avatar
Forum Veteran
 
Join Date: Feb 2012
Location: Wald, Zurich/Stockholm
Posts: 1,195
Groaned at 4 Times in 3 Posts
Thanked 1,265 Times in 646 Posts
Tasebo has a reputation beyond reputeTasebo has a reputation beyond reputeTasebo has a reputation beyond reputeTasebo has a reputation beyond repute
Re: Starbucks Coffee

Quote:
View Post
It's the cost of doing business, the actual cost of the coffee is irrelevant.......better to make a customer happy than piss them off for 20 rap. That 20 rap extra has done more harm than good to the final bottom line.
I think the Swiss never understood the concept 'the customer is always right'.
I was thinking along those lines - I as an employee in that situation would trust my judgement to just ignore the extra 20rp, but I think the culture of some employers is to intimidate their employees to the extent they only follow the book. I can just hear the weekly staff meeting when the store manager brings up "the 20rp issue" and being a "good" manager from a meeting targets POV, but insensitive towards customer relations drives home the importance of charging the premium.

Slightly off but related - a while back in the UK, I purchased a few things from a M&S food branch. I didn't want a 5p bag, just one of those little free ones, but they were out of those. She couldn't just let me "have" a 5p bag, but I could pay for one. It was only 5p, but my point was that they could provide a substitute in the absence of free bagsI'm not sure she "got it" but is obviously well-trained
Reply With Quote
This user would like to thank Tasebo for this useful post:
  #448  
Old 25.03.2014, 16:43
omtatsat's Avatar
Forum Legend
 
Join Date: Oct 2007
Location: Zürich
Posts: 3,824
Groaned at 394 Times in 207 Posts
Thanked 1,203 Times in 773 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Starbucks Coffee

Yes Columbian Gold...........best I have ever had
Quote:
View Post
You could just have changed your order if you did not want to pay extra 20 cents extra.
Reply With Quote
  #449  
Old 27.03.2014, 11:28
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 14,015
Groaned at 210 Times in 182 Posts
Thanked 11,321 Times in 6,424 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Starbucks Coffee

Even Mcafe use proper coffee machines than just push 1 starbucks-coffee-imageuploadedbytapatalk1395912482.508761.jpgbutton style!
Reply With Quote
This user would like to thank fatmanfilms for this useful post:
  #450  
Old 27.03.2014, 12:56
Tasebo's Avatar
Forum Veteran
 
Join Date: Feb 2012
Location: Wald, Zurich/Stockholm
Posts: 1,195
Groaned at 4 Times in 3 Posts
Thanked 1,265 Times in 646 Posts
Tasebo has a reputation beyond reputeTasebo has a reputation beyond reputeTasebo has a reputation beyond reputeTasebo has a reputation beyond repute
Re: Starbucks Coffee

Hope they didn't think you were dong some unannounced health and hygiene inspection
Reply With Quote
This user would like to thank Tasebo for this useful post:
  #451  
Old 27.03.2014, 13:14
Patsycat's Avatar
Forum Veteran
 
Join Date: Jun 2010
Location: Geneva
Posts: 2,037
Groaned at 47 Times in 32 Posts
Thanked 2,396 Times in 995 Posts
Patsycat has a reputation beyond reputePatsycat has a reputation beyond reputePatsycat has a reputation beyond reputePatsycat has a reputation beyond reputePatsycat has a reputation beyond reputePatsycat has a reputation beyond repute
Re: Starbucks Coffee

I've never been to Starbucks ever. I prefer my coffee in a local bistro, reading the papers and watching the local wee old men have their first glass of wine at nine.

These days my coffee (with a glass of water) costs around 3.50.

None of that semi latte crap.
Reply With Quote
  #452  
Old 27.03.2014, 22:52
Wollishofener's Avatar
Forum Legend
 
Join Date: Jun 2009
Location: Glattbrugg
Posts: 19,029
Groaned at 333 Times in 258 Posts
Thanked 11,716 Times in 6,858 Posts
Wollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond repute
Re: Starbucks Coffee

Quote:
View Post
I've never been to Starbucks ever. I prefer my coffee in a local bistro, reading the papers and watching the local wee old men have their first glass of wine at nine.

These days my coffee (with a glass of water) costs around 3.50.

None of that semi latte crap.
I when at Starbucks never order such "semi-latte --- etc stuff" but REAL coffee

And in German speaking Switzerland, those "wee old men" have to wait until 10.00 to get their first glass of wine
Reply With Quote
  #453  
Old 27.03.2014, 23:28
Forum Legend
 
Join Date: Sep 2010
Location: Neuchatel
Posts: 19,715
Groaned at 396 Times in 294 Posts
Thanked 22,666 Times in 10,234 Posts
Odile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond repute
Re: Starbucks Coffee

yes, only because they start the day with some schnaps or other
Reply With Quote
This user would like to thank Odile for this useful post:
  #454  
Old 27.03.2014, 23:38
Tasebo's Avatar
Forum Veteran
 
Join Date: Feb 2012
Location: Wald, Zurich/Stockholm
Posts: 1,195
Groaned at 4 Times in 3 Posts
Thanked 1,265 Times in 646 Posts
Tasebo has a reputation beyond reputeTasebo has a reputation beyond reputeTasebo has a reputation beyond reputeTasebo has a reputation beyond repute
Re: Starbucks Coffee

Quote:
View Post
yes, only because they start the day with some schnaps or other
Maybe that is why Starbucks wants to corner in on the alcohol market - double espresso with an extra shot
Reply With Quote
  #455  
Old 27.03.2014, 23:50
Wollishofener's Avatar
Forum Legend
 
Join Date: Jun 2009
Location: Glattbrugg
Posts: 19,029
Groaned at 333 Times in 258 Posts
Thanked 11,716 Times in 6,858 Posts
Wollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond repute
Re: Starbucks Coffee

Quote:
View Post
yes, only because they start the day with some schnaps or other
but only at home

************************************************** *******************************
************************************************** ************************

Quote:
View Post
Maybe that is why Starbucks wants to corner in on the alcohol market - double espresso with an extra shot
Until just a few years ago, you could NOT get any alcohol in cafés here. Things only became liberal after the turn of the century. Many cafés now have quite nice wines on their menu
Reply With Quote
  #456  
Old 27.03.2014, 23:56
Tasebo's Avatar
Forum Veteran
 
Join Date: Feb 2012
Location: Wald, Zurich/Stockholm
Posts: 1,195
Groaned at 4 Times in 3 Posts
Thanked 1,265 Times in 646 Posts
Tasebo has a reputation beyond reputeTasebo has a reputation beyond reputeTasebo has a reputation beyond reputeTasebo has a reputation beyond repute
Re: Starbucks Coffee

Quote:
View Post
but only at home

************************************************** *******************************
************************************************** ************************



Until just a few years ago, you could NOT get any alcohol in cafés here. Things only became liberal after the turn of the century. Many cafés now have quite nice wines on their menu
Starbucks has their eye on that market, as soon as someone invents the machine to dispense the wines
Reply With Quote
  #457  
Old 28.03.2014, 00:00
Newbie
 
Join Date: Mar 2014
Location: Zurich
Posts: 6
Groaned at 0 Times in 0 Posts
Thanked 1 Time in 1 Post
Dakota97 has no particular reputation at present
Re: Starbucks Coffee

What I love is that you can watch how Starbucks coffee is made. I ordered a caramel machiatto today and about 80% of it was milk.

Drinks with ice cubes at Starbucks don't contain a lot of what you paid for. If you'd take out the ice, there'd be barely any liquid.

I felt like pointing that out. :P
Reply With Quote
  #458  
Old 28.03.2014, 00:04
Wollishofener's Avatar
Forum Legend
 
Join Date: Jun 2009
Location: Glattbrugg
Posts: 19,029
Groaned at 333 Times in 258 Posts
Thanked 11,716 Times in 6,858 Posts
Wollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond repute
Re: Starbucks Coffee

Quote:
View Post
Starbucks has their eye on that market, as soon as someone invents the machine to dispense the wines
Simply look at the restaurant Bauschänzli where you can take some good wines off from the dispenser --- I have used that dispenser for many many years

The owner of the place is a well known gastronome and wine-expert
Reply With Quote
  #459  
Old 28.03.2014, 01:23
lost_inbroad's Avatar
Unbridled Mod
 
Join Date: Dec 2009
Location: Town or region
Posts: 10,288
Groaned at 577 Times in 373 Posts
Thanked 13,172 Times in 5,250 Posts
lost_inbroad has a reputation beyond reputelost_inbroad has a reputation beyond reputelost_inbroad has a reputation beyond reputelost_inbroad has a reputation beyond reputelost_inbroad has a reputation beyond reputelost_inbroad has a reputation beyond repute
Re: Starbucks Coffee

Quote:
View Post

The owner of the place is a well known gastronome and wine-expert
Thus the wine dispensers?
Reply With Quote
  #460  
Old 28.03.2014, 02:05
mirfield's Avatar
Moddy McModface
 
Join Date: Apr 2007
Location: Basel
Posts: 8,278
Groaned at 52 Times in 46 Posts
Thanked 8,285 Times in 3,022 Posts
mirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond repute
Re: Starbucks Coffee

To me, an espresso is something to drink when you need to run for a train. It lasts seconds.

If I'm paying for a coffee, I want something where I can sit and relax for 15 minutes or so and read the newspaper.

In an ideal world, I'd have six espresso shots in a decent mug with some cream and sweetener. But that just isn't available, unless I'm at home, or on the free machine at work

So I settle for milky stuff. It's about the solitude, and the time to myself, more than anything else. Starbucks offers that in spades. With a comfy chair. I'll happily spend an hour or so in there, with a few drinks. I'm not sure I could afford, or would want 18 espressos in a bistro with a hard chair and a tiny wobbly table.
Reply With Quote
The following 3 users would like to thank mirfield for this useful post:
Reply

Tags
coffee, lavazza, starbucks




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Free coffee from Starbucks - 14.03.2012 Verbier Free stuff 45 14.03.2012 21:06
Bern, Coffee at Starbucks, 3pm Saturday Sbrinz Social events 5 14.01.2012 20:28
Starbucks Coffee Seminar in Oerlikon Chryssa Daily life 0 25.03.2010 12:31
STARBUCKS Coffee JanetM Food and drink 183 14.01.2009 18:51
Free Starbucks Coffee today dakman International affairs/politics 9 05.11.2008 17:21


All times are GMT +2. The time now is 21:24.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0