Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner
Reply
 
Thread Tools Display Modes
  #21  
Old 04.04.2012, 19:06
Forum Veteran
 
Join Date: Apr 2010
Location: Geneva
Posts: 1,077
Groaned at 12 Times in 11 Posts
Thanked 1,096 Times in 413 Posts
taveau has a reputation beyond reputetaveau has a reputation beyond reputetaveau has a reputation beyond reputetaveau has a reputation beyond repute
Re: Another incompetent customer service experience

I was being sarcastic!
Quote:
View Post
Quite. So many of these outfits actually seem to be run as usurous debt collection agencies rather than retailers. The retailer in question in today's case takes time to remind new customers that "if payment is not later than within 10 days after the reminder, the total claim is without further notice to the judges asserted, plus CHF 25 collection fee." or at least thats what Google translate makes of their German.

What rights for the consumer who has already paid in full?
What rights for the consumer who is double charged for shipping & handling?



Then in yesterday's case of the ticket company who is being difficult about refunding for a cancelled event in anywhere normal I would give them a call to sort it out as they just send stock replies by email - despite very carefully phrasing the emails precisely to avoid any ambiguity - but this being Switzerland the cheeky wotsits want CHF 1.19/min to answer the phone to a regular customer?!
Reply With Quote
  #22  
Old 04.04.2012, 19:14
cheekymonkey's Avatar
Member
 
Join Date: Mar 2012
Location: Berne
Posts: 170
Groaned at 1 Time in 1 Post
Thanked 91 Times in 64 Posts
cheekymonkey has earned the respect of manycheekymonkey has earned the respect of manycheekymonkey has earned the respect of many
Re: Another incompetent customer service experience

Quote:
View Post
I am no lawyer and have no idea if one may name and shame in this place so I shall simply vent!


3) The big problem is that they cheekily enclose 2 invoices BOTH addressed to my wife, each for the amount we have already separately and successfully prepaid in full! The invoices or 'rechnungs' demand payment in 10 days!
Having not lived in Suisse myself yet I can't make a definitive statement, but going by online orders in Germany, this has often happened to me (particularly through Ebay). With Ebay I always pay up-front and often am delivered an invoice with the goods - with a date to pay and a notice that the item remains property of the seller until the invoice has been payed in full. This is common practice with many dealers and if you have already payed (and can prove it) there is nothing to get wound up about.

Like I say, don't know if it's the same thing in Switzerland but I could certainly imagine so.
Reply With Quote
  #23  
Old 04.04.2012, 19:18
Pachyderm's Avatar
Forum Veteran
 
Join Date: Feb 2012
Location: Zurich
Posts: 527
Groaned at 32 Times in 19 Posts
Thanked 1,078 Times in 344 Posts
Pachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond repute
Re: Another incompetent customer service experience

Quote:
View Post
Having not lived in Suisse myself yet I can't make a definitive statement, but going by online orders in Germany, this has often happened to me (particularly through Ebay). With Ebay I always pay up-front and often am delivered an invoice with the goods - with a date to pay and a notice that the item remains property of the seller until the invoice has been payed in full. This is common practice with many dealers and if you have already payed (and can prove it) there is nothing to get wound up about.

Like I say, don't know if it's the same thing in Switzerland but I could certainly imagine so.
Good point. The invoice presumably meant 'If you haven't already paid, here is the bill'. If it's been paid, you can just ignore.
Reply With Quote
  #24  
Old 04.04.2012, 19:23
glowjupiter's Avatar
Forum Veteran
 
Join Date: Feb 2012
Location: ZH
Posts: 1,087
Groaned at 3 Times in 3 Posts
Thanked 828 Times in 428 Posts
glowjupiter has a reputation beyond reputeglowjupiter has a reputation beyond reputeglowjupiter has a reputation beyond reputeglowjupiter has a reputation beyond repute
Re: Another incompetent customer service experience

Quote:
View Post
Having not lived in Suisse myself yet I can't make a definitive statement, but going by online orders in Germany, this has often happened to me (particularly through Ebay). With Ebay I always pay up-front and often am delivered an invoice with the goods - with a date to pay and a notice that the item remains property of the seller until the invoice has been payed in full. This is common practice with many dealers and if you have already payed (and can prove it) there is nothing to get wound up about.

Like I say, don't know if it's the same thing in Switzerland but I could certainly imagine so.
I normally get copies of the invoice which I was emailed to prepay along with my purchase, with "Vorausbezahlt am blablabla" written underneath. That way, it is clear that they don't expect me to pay a second time. But from what I've read on Swissmountainairs situation, they didn't add any such statement.
Reply With Quote
  #25  
Old 04.04.2012, 20:46
Medea Fleecestealer's Avatar
Forum Legend
 
Join Date: Jul 2011
Location: Misery-Courtion
Posts: 7,161
Groaned at 79 Times in 54 Posts
Thanked 4,551 Times in 2,631 Posts
Medea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond repute
Re: Another incompetent customer service experience

Quote:
View Post
I really don't understand the problem here, and I really don't understand why people get so het up about nothing.

You've prepaid, but have been sent an invoice anyway. Is this not a simple admin error? I suspect that most people don't prepay, and this is standard procedure. So what?

If that happened to me, I'd shrug and ignore it. You've paid -- presumably through the bank or by credit card, or some other method that is easily provable -- so what's the issue?

Unlike you, I'm not aware of ever having had a customer service problem in Switzerland - or not that I can recall. I also don't notice people staring at me on trams, and my neighbours have been friendly and helpful, and don't report me to the police for snoring too loudly.

I seem to live in a parallel Switzerland.

Me too. I don't think we've ever had a bad customer service experience since we've been here. Staff have always been helpful and tolerent of our limited language skills and even if we have to return something it's been no problem.
Reply With Quote
This user would like to thank Medea Fleecestealer for this useful post:
  #26  
Old 04.04.2012, 20:57
adrianlondon's Avatar
Forum Legend
 
Join Date: Nov 2009
Location: Basel
Posts: 7,966
Groaned at 153 Times in 135 Posts
Thanked 19,322 Times in 5,261 Posts
adrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond repute
Re: Another incompetent customer service experience

I've only ever ordered one thing from a Swiss online company, and I prepaid and then got sent an invoice requesting payment. I binned it. Dodgy, but that's the way they are here.

In this particular case I'd be more angry that I was billed for two lots of (independent) postage and then they sent my goods to someone else. Out of spite I'd probably wait a while then say the goods (yours, not your wife's) never arrived. But then I'd probably just sigh, tut, and get on with life vowing to place them all as one order next time, wondering why I didn't do that in the first place
Reply With Quote
The following 2 users would like to thank adrianlondon for this useful post:
  #27  
Old 04.04.2012, 21:26
Swissmountainair's Avatar
Forum Veteran
 
Join Date: Oct 2008
Location: A moving target...
Posts: 1,176
Groaned at 18 Times in 15 Posts
Thanked 949 Times in 447 Posts
Swissmountainair has a reputation beyond reputeSwissmountainair has a reputation beyond reputeSwissmountainair has a reputation beyond reputeSwissmountainair has a reputation beyond repute
Re: Another incompetent customer service experience

Quote:
View Post
I really don't understand the problem here, and I really don't understand why people get so het up about nothing.

You've prepaid, but have been sent an invoice anyway. Is this not a simple admin error? I suspect that most people don't prepay, and this is standard procedure. So what?

If that happened to me, I'd shrug and ignore it. You've paid -- presumably through the bank or by credit card, or some other method that is easily provable -- so what's the issue?

Unlike you, I'm not aware of ever having had a customer service problem in Switzerland - or not that I can recall. I also don't notice people staring at me on trams, and my neighbours have been friendly and helpful, and don't report me to the police for snoring too loudly.

I seem to live in a parallel Switzerland.

Congratulations - I am very happy for you.

One of the first times I was sent an incorrect invoice I ignored it as you advised only to be faced with a debt collection demand. These things come with zero sense of humour and an assumption of guilt on the consumers part. After this happens more than once, and after never being a day late paying ANY damn bill ever in my 4 years in Switzerland I get a bit sensitive at having to waste my time and money fixing incompetence.

Next time I order from abroad.
Reply With Quote
The following 2 users would like to thank Swissmountainair for this useful post:
  #28  
Old 04.04.2012, 21:31
Swissmountainair's Avatar
Forum Veteran
 
Join Date: Oct 2008
Location: A moving target...
Posts: 1,176
Groaned at 18 Times in 15 Posts
Thanked 949 Times in 447 Posts
Swissmountainair has a reputation beyond reputeSwissmountainair has a reputation beyond reputeSwissmountainair has a reputation beyond reputeSwissmountainair has a reputation beyond repute
Re: Another incompetent customer service experience

For everyone talking about dismissing this, forgetting about it or words to that effect - believe me when I say that is what I have done in the past. Only it has come back to bite. Now, after 4 years, I am sick fed up of it. It gets very boring. I am fed up of miserable and miserly attitudes.

Switzerland is far from my first foreign country life experience - and in isolation OF COURSE what happened in this sorry little tale is COMPLETELY INCONSEQUENTIAL. It is easy to make fun of it. But when it comes after repeated similar experiences it can leave one borderline mental. It is the contrast between what is marketed here pre-sales and the experience post-sales that is so frustrating. I've wasted a lot of money here in Switzerland on nonsense and been treated infinitely better in supposedly collapsed countries such as Syria - these are not the cries of one in their first experience away from home - rather from one who feels a bit hoodwinked... repeatedly.
__________________
Expat In Switzerland website and FREE monthly e-newsletter containing articles on life in Switzerland & what's on events guide
Reply With Quote
This user would like to thank Swissmountainair for this useful post:
  #29  
Old 04.04.2012, 22:15
Senior Member
 
Join Date: Feb 2007
Location: Suisse Romande
Posts: 354
Groaned at 1 Time in 1 Post
Thanked 62 Times in 48 Posts
eireann has no particular reputation at present
Re: Another incompetent customer service experience

I feel your pain....having spent 1 month trying to resolve an admin error....grrr...in spite of the evidence placed in front of them by me they could not/would not admit that there was an error - because the computer said otherwise. The incompetence was astounding....(not the first time I have experienced that here either and from others experiences it's not uncommon at all...).
I just replied to every email or emailed every few days with the evidence and stating that I did not owe money. I would also write saying there is a issue about payment and ask them to put the Einschreiben (if that's the debt demand on the 2nd invoice) on hold until it's resolved.

I guess check as the others have said that it's only a bill if you haven't paid already.

Like you I feel the worst is the assumption of guilt when you know you've always paid on time and these companies refuse to see reason. Be persistent and I think you'll be able to resolve it in your favour.
Reply With Quote
The following 2 users would like to thank eireann for this useful post:
  #30  
Old 04.04.2012, 22:18
Wollishofener's Avatar
Forum Legend
 
Join Date: Jun 2009
Location: Glattbrugg
Posts: 16,797
Groaned at 232 Times in 181 Posts
Thanked 10,191 Times in 5,938 Posts
Wollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond repute
Re: Another incompetent customer service experience

Quote:
View Post
I am no lawyer and have no idea if one may name and shame in this place so I shall simply vent!

I just received a cardboard box containing contact lenses ordered from a Switzerland based online contact lens supplier. In what has become an all-to-familiar problem and has led to me sadly choosing, more often than not, to order online from outside rather than inside Switzerland (after multiple past problems with a variety of suppliers with a furniture supplier cheekily trying to substitute plastic for leather, false invoices for products not delivered, a company trying to involve me in a false insurance claim etc.) I have again experienced a very poor service:

1) My wife & I made 2 separate orders for contact lenses one in my wife's name and one in mine, with separate order numbers, pre-paid separately. We were naturally charged separate 'porto' or postage & packing charges.
2) The order arrived in one box addressed to my wife. No big problem but a bit cheeky when we had been charged 2 separate postage charges.
3) The big problem is that they cheekily enclose 2 invoices BOTH addressed to my wife, each for the amount we have already separately and successfully prepaid in full! The invoices or 'rechnungs' demand payment in 10 days!

Naturally I have written to them demanding a written confirmation that these invoices are erroneous. Normally I wouldn't get wound up but it just seems like I am unable to order from a Swiss supplier without encountering such incompetence. The thought of them not correcting their records and issuing false Einschreibens (happened with another supplier in the past who chased for goods they later admitted they never sent) is again sickening me.

The system here with regard to consumer rights just sucks. We (the consumer) really ought to be able to charge a reverse fee at bully/incompetent companies that use such tactics.

It also comes on top of a major event ticketing company here messing us around yesterday over the refund of a cancelled event for which we had to return the tickets at our cost and wait 28 days for a refund! whereas in other countries (including a former communist Eastern bloc state hardly renowned for cutting edge customer-service skills) I've been this has been automatically charged back to one's card immediately without incurring additional hassle to the consumer.

I have never worked for a Swiss company so I wonder if anyone can tell me how much emphasis, if any, they place on customer service training? Is the buyer just a nuisance between the company and the money? Time consuming and costly errors when ordering online from a Swiss supplier have happened to me with such tedious regularity that I despair. Grrrr
Sorry, but which company was the supplier of those contact lenses ?
+ who was that event ticketing company ?
> customer service training ? depends on the company
>> "Swiss suppliers" ? not relevant without names (company/contact)
Reply With Quote
  #31  
Old 04.04.2012, 22:26
Jekyll's Avatar
Forum Veteran
 
Join Date: Feb 2007
Location: Aargau
Posts: 939
Groaned at 35 Times in 26 Posts
Thanked 1,098 Times in 449 Posts
Jekyll has a reputation beyond reputeJekyll has a reputation beyond reputeJekyll has a reputation beyond reputeJekyll has a reputation beyond reputeJekyll has a reputation beyond reputeJekyll has a reputation beyond repute
Re: Another incompetent customer service experience

http://www.1800contacts.com/

Totally hassle free and last time I ordered approx 50% of Swiss online prices including shipping and import duty.

Cheers
Jekyll

(ex mrlens.ch customer)
Reply With Quote
The following 2 users would like to thank Jekyll for this useful post:
  #32  
Old 04.04.2012, 23:00
Wollishofener's Avatar
Forum Legend
 
Join Date: Jun 2009
Location: Glattbrugg
Posts: 16,797
Groaned at 232 Times in 181 Posts
Thanked 10,191 Times in 5,938 Posts
Wollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond repute
Re: Another incompetent customer service experience

Quote:
View Post
http://www.1800contacts.com/

Totally hassle free and last time I ordered approx 50% of Swiss online prices including shipping and import duty.

Cheers
Jekyll

(ex mrlens.ch customer)
What was Mr Falb
http://search.powernet.ch/webservice...0&lang=1&sort=
doing wrong ? Was he too expensive or too slow ?
His WEBsite
http://startwerk.ch/2009/05/28/mrlen...inen-objekten/
looks interesting
Reply With Quote
  #33  
Old 04.04.2012, 23:09
Forum Legend
 
Join Date: Sep 2010
Location: Neuchatel
Posts: 14,715
Groaned at 198 Times in 149 Posts
Thanked 16,060 Times in 7,141 Posts
Odile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond repute
Re: Another incompetent customer service experience

I imagine the bill is put in automatically - as most people here do not pre-pay- so would just ignore it, making sure I keep proof of payment in case they ask again.

Wondering why, though, you made 2 separate orders to the same company at the same time to the same address, knowing you would have to pay twice the postage???? I would However ask for a refund of second postage cost if they sent one parcel.
Reply With Quote
This user would like to thank Odile for this useful post:
  #34  
Old 05.04.2012, 00:51
Pachyderm's Avatar
Forum Veteran
 
Join Date: Feb 2012
Location: Zurich
Posts: 527
Groaned at 32 Times in 19 Posts
Thanked 1,078 Times in 344 Posts
Pachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond repute
Re: Another incompetent customer service experience

Quote:
View Post
Congratulations - I am very happy for you.

One of the first times I was sent an incorrect invoice I ignored it as you advised only to be faced with a debt collection demand. These things come with zero sense of humour and an assumption of guilt on the consumers part. After this happens more than once, and after never being a day late paying ANY damn bill ever in my 4 years in Switzerland I get a bit sensitive at having to waste my time and money fixing incompetence.

Next time I order from abroad.
An "incorrect invoice"? Or an invoice for goods you had already paid for -- and an amount the seller was expecting you to pay?

If the former i.e. some sort of dispute about the bill, then obviously there are all sorts of complexities and reasons to get frustrated and angry. I've been in that position several times in the UK. If the latter -- which I presume is the case with your lenses -- and there is no dispute about the right payment having been made then I can't believe the seller is going to make life tough for you. I mean.... what am I missing here ....? Why would they demand payment if they knew you had paid and if it's easy to prove? Drop them a quick email. Job done. Move on.
Reply With Quote
  #35  
Old 05.04.2012, 09:21
Swissmountainair's Avatar
Forum Veteran
 
Join Date: Oct 2008
Location: A moving target...
Posts: 1,176
Groaned at 18 Times in 15 Posts
Thanked 949 Times in 447 Posts
Swissmountainair has a reputation beyond reputeSwissmountainair has a reputation beyond reputeSwissmountainair has a reputation beyond reputeSwissmountainair has a reputation beyond repute
Re: Another incompetent customer service experience

Quote:
View Post
I normally get copies of the invoice which I was emailed to prepay along with my purchase, with "Vorausbezahlt am blablabla" written underneath. That way, it is clear that they don't expect me to pay a second time. But from what I've read on Swissmountainairs situation, they didn't add any such statement.
That's correct - there is no such statement on the invoice, not even a thank you for the order just a payment demand for amount already paid addressed (in one of the two instances) to the wrong person.


Quote:
View Post
But then I'd probably just sigh, tut, and get on with life vowing to place them all as one order next time, wondering why I didn't do that in the first place
+
Quote:
View Post
Wondering why, though, you made 2 separate orders to the same company at the same time to the same address, knowing you would have to pay twice the postage????
The reason we placed 2 separate orders (not that it is relevant to my complaint) is that we were each using a personal DailyDeal coupon towards the purchase price - which was strictly one per order and per person. Otherwise, naturally, we would have placed a single order.

Quote:
View Post
Sorry, but which company was the supplier of those contact lenses ?
+ who was that event ticketing company ?
> customer service training ? depends on the company
>> "Swiss suppliers" ? not relevant without names (company/contact)
+
Quote:
View Post
What was Mr Falb
http://search.powernet.ch/webservice...0&lang=1&sort=
doing wrong ? Was he too expensive or too slow ?
His WEBsite
http://startwerk.ch/2009/05/28/mrlen...inen-objekten/
looks interesting
I am not going to name the companies as I do not want the English Forum or myself to get into any legal trouble (not being a lawyer myself). Suffice to say that the lens supplier was not the one you refer to here, and my point was in any case more general that many online retailers here offer a poor customer service experience. Of course they are fine when everything goes smoothly but when they have thrown a spanner into their own works it becomes very difficult at times to get them to admit to it and retract a payment demand or issue a refund.

In another experience I purchased a piece of furniture online which the supplier then wrote to inform me was no longer available, and offered a far inferior substitute - amongst other things featuring vinyl rather than leather! (arguably a case of bait and switch). When I declined his offer he took forever and a day to refund me, repeatedly lying about when I would be refunded - I eventually wore him down with daily calls to his mobile. As I've said before in this thread the point is that yes it is a relatively small issue but the time spent chasing it can be ridiculous with no penalty for the company and seemingly, a generally quiet and willing populace who lie down and accept it, or else why has there been no referendum on the subject passed for a law penalising bullying/incompetent retailers/suppliers? The system seems way too weighted in favour of the corporation rather than the consumer.
__________________
Expat In Switzerland website and FREE monthly e-newsletter containing articles on life in Switzerland & what's on events guide
Reply With Quote
The following 2 users would like to thank Swissmountainair for this useful post:
  #36  
Old 05.04.2012, 09:37
ecb's Avatar
ecb ecb is offline
Forum Veteran
 
Join Date: Jun 2010
Location: Jura - it's not so far
Posts: 2,331
Groaned at 6 Times in 6 Posts
Thanked 3,075 Times in 1,162 Posts
ecb has a reputation beyond reputeecb has a reputation beyond reputeecb has a reputation beyond reputeecb has a reputation beyond reputeecb has a reputation beyond reputeecb has a reputation beyond repute
Re: Another incompetent customer service experience

Quote:
View Post
http://www.1800contacts.com/

Totally hassle free and last time I ordered approx 50% of Swiss online prices including shipping and import duty.

Cheers
Jekyll

(ex mrlens.ch customer)
Just checked up the prices on the website you recommend - 30% more expensive then the one I use - contactforlenses.com. They will also send lenses in separate packets so avoiding going over the import duty level.

sorry - off thread but thought others might be interested.
Reply With Quote
  #37  
Old 05.04.2012, 09:39
kiwiguy08's Avatar
Forum Veteran
 
Join Date: Apr 2008
Location: Horgen
Posts: 1,198
Groaned at 26 Times in 19 Posts
Thanked 673 Times in 341 Posts
kiwiguy08 has earned the respect of manykiwiguy08 has earned the respect of manykiwiguy08 has earned the respect of many
Re: Another incompetent customer service experience

Quote:
View Post
I really don't understand the problem here, and I really don't understand why people get so het up about nothing.

You've prepaid, but have been sent an invoice anyway. Is this not a simple admin error? I suspect that most people don't prepay, and this is standard procedure. So what?

If that happened to me, I'd shrug and ignore it. You've paid -- presumably through the bank or by credit card, or some other method that is easily provable -- so what's the issue?

Unlike you, I'm not aware of ever having had a customer service problem in Switzerland - or not that I can recall. I also don't notice people staring at me on trams, and my neighbours have been friendly and helpful, and don't report me to the police for snoring too loudly.

I seem to live in a parallel Switzerland.


I think the OP is frustrated because this sort of thing happens all the time and has happened repeatedly to him. Even if it is an innocent error, just the fact that they doubled charged for the postage is cause to be upset. It also seems that they automatically print out an invoice when an order is fulfilled without having the capability to adjust for a prepaid order.
Reply With Quote
The following 3 users would like to thank kiwiguy08 for this useful post:
  #38  
Old 05.04.2012, 10:11
Senior Member
 
Join Date: Jun 2009
Location: Switzerland
Posts: 494
Groaned at 100 Times in 61 Posts
Thanked 892 Times in 345 Posts
BonBon has a reputation beyond reputeBonBon has a reputation beyond reputeBonBon has a reputation beyond reputeBonBon has a reputation beyond repute
Re: Another incompetent customer service experience

Quote:
View Post
Just checked up the prices on the website you recommend - 30% more expensive then the one I use - contactforlenses.com. They will also send lenses in separate packets so avoiding going over the import duty level.

sorry - off thread but thought others might be interested.
I use this company as well and they are excellent.
Reply With Quote
  #39  
Old 05.04.2012, 10:17
Lonay Lady's Avatar
Junior Member
 
Join Date: Nov 2010
Location: Vaud
Posts: 33
Groaned at 47 Times in 6 Posts
Thanked 20 Times in 11 Posts
Lonay Lady is considered unworthyLonay Lady is considered unworthyLonay Lady is considered unworthy
Re: Another incompetent customer service experience

Completely agree with Swissmountainair. There is absolutely no concept of Customer Service here in Switzerland. The customer is always wrong, a nuisance or guilty, post purchase. When purchasing a product, you are invariably treated like a total idiot, having to endure multiple explanations of how to use the product (and even kettles do not escape!), what to expect of it, and even, in some cases, what it actually does. Do the Swiss have no ability to think for themselves, or is this practice actually a ruse to cover their backsides in the event of a problem post purchase, knowing that they have no concept of customer service or follow up? In my experience, Swiss retailers are not used to being challenged post purchase on the quality/performance of their goods. However, stick to your guns as they cave in pretty quickly, being the non-confrontationals they would have you believe, except when you live next door to them and your vegetation over hangs their garden by a millimetre!!!!
Reply With Quote
This user would like to thank Lonay Lady for this useful post:
  #40  
Old 05.04.2012, 10:28
Mark75's Avatar
Forum Veteran
 
Join Date: Apr 2007
Location: by the lake (either one)
Posts: 2,113
Groaned at 31 Times in 25 Posts
Thanked 2,253 Times in 1,017 Posts
Mark75 has a reputation beyond reputeMark75 has a reputation beyond reputeMark75 has a reputation beyond reputeMark75 has a reputation beyond reputeMark75 has a reputation beyond repute
Re: Another incompetent customer service experience

Quote:
View Post
In my experience, Swiss retailers are not used to being challenged post purchase on the quality/performance of their goods.
Of course not, since people growing up here are instilled with the firm belief that everything in Switzerland is perfect or at least better than in any other country.

It takes quite a bit of travel and/or work experience abroad to overcome that belief. Sure, many things are great here but others just plain s*ck!

Trust me, I went through this myself.
Reply With Quote
The following 5 users would like to thank Mark75 for this useful post:
Reply

Tags
crap customer service




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Unsatisfied with customer service - can I cancel my insurance and move to another? alanmack Insurance 14 18.10.2012 15:40
Orange - my customer service experience jmf Complaints corner 14 15.12.2011 21:26
customer service experiences grynch General off-topic 1 20.10.2010 17:18
Cablecom Customer Service Myth TV/internet/telephone 56 01.07.2009 22:14
10787 customer service zourab TV/internet/telephone 2 13.02.2007 19:31


All times are GMT +1. The time now is 13:45.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0