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Old 29.04.2012, 21:48
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Re: Broken Hot Water and Sunday (epic rant)

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After 3 hours, the men came door to door and informed us that they couldn't fix the problem and that they had to come back. I asked if it needed a part they didn't have and he said that they just needed more time to fix it and that it was 5 and time to go home.
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I don't the point is being missed..Just that a bunch of people do not take that inconvenience to be so grave, just suggesting some practical ways to cope. I really can imagine that the attitude of the people might have been really irritating, lack of compassion or whatever, so it is good that one can come and off load here. On the other hand, let's not lose perspective - what does one need hot water for, just shower and that can wait a day, no? Besides, bathing kids every day apparently isn't so healthy. Mine would be thrilled if she could skip it and just crash. I know if I needed, and I am really grateful for that, I can call up a few friends and have my kiddo shower there.
It is the point in bold in the OP's rant that really highlights the issue here. Apart from all the cuddly practical advice about woolly jumpers and jolly camp fires, it is this attitude that is totally unacceptable. I cannot count the extra (unpaid) hours that I have put in in my professional life to go the extra mile to get things finished. Why does this not happen in CH?
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Old 29.04.2012, 21:51
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Re: Broken Hot Water and Sunday (epic rant)

There are plenty of plumbing companies which offer 24-hour emergency service, seven days a week. If it is truly an earth-shattering problem, call one of those companies and present the bill to the management company. If I considered going this route, I'd rally the troops (ie, ask the other tenants for support) before going for it - but it'd be a bit of a wake-up call for the management company, if necessary.

I can see the other side, since I have a brother-in-law who's a plumber (in a large rural city in Australia), and he was going crazy and losing touch with his family due to being on-call all hours, seven days a week. When he had the chance to become a teacher at TAFE (giving apprentice plumbers their school classes, on those days they weren't out with their boss working), he grabbed it with both hands - so he could spend the weekends with his children, and be sure he would be home for dinner every day.
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Old 29.04.2012, 21:51
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Re: Broken Hot Water and Sunday (epic rant)

Kids don't need baths every day, honest. In fact so many kids today have skin problems BECAUSE they are washed every day. Top and tail will do nicely, and as Biff said, make it into an 'adventure' and a bit of fun.
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Old 29.04.2012, 21:52
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Re: Broken Hot Water and Sunday (epic rant)

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I also found it easier to get things fixed in less developed countries. But one of the (many)things I like here is that most people don't have to work 7 days a week to make a living - and for that, I am quite happy to wait till Monday to fix or buy anything that crops up over the weekend.
That is fantastic...it's not about having to work 7days a week, but rather having your basic needs met in a country, which boasts its supposedly high quality of living.


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Now, why did I get that groan?
Because I'm a big o meany...you can groan me back or I'll remove if it, if it bothers you.
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Old 29.04.2012, 21:58
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Re: Broken Hot Water and Sunday (epic rant)

Quality of living ? Yes it can mean different things to different people.
On balance I think the quality of living of the plumber having his well deserved weekend with his family is higher 'quality' compared to that of the very minor inconvenience of not having hot tap water for 1 or 2 days.

Quality of life for those who want to go shopping on a Sunday, to me, is far less important than the quality of life of the parent/s who can spend Sunday sharing it with their family. There are many sides to the concept of 'quality of life' isn't there.

A child will not remember the joys (misery?) of shopping on a Sunday, but will remember the picnics, bike rides, walks, games, ski day out - with their parents- really (I do).
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Old 29.04.2012, 21:58
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Re: Broken Hot Water and Sunday (epic rant)

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Yes, quite right. But that is known in advance, so easy to plan around.

Not sure what your point is LIB, re "1st world problem."

I also found it easier to get things fixed in less developed countries. But one of the (many)things I like here is that most people don't have to work 7 days a week to make a living - and for that, I am quite happy to wait till Monday to fix or buy anything that crops up over the weekend.

Now, why did I get that groan?
On Sundays, you can find a pharmacy which is open once every 3-4 weeks and rotate it with others pharmacies on the other Sundays.

I would think it is a possible way to do things for professions of services and reparations in case of emergency? I mean, if pharmacies can manage it...
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Old 29.04.2012, 21:59
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Re: Broken Hot Water and Sunday (epic rant)

yes Nil, they do - for EMERGENCIES - this is NOT an emergency.
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Old 29.04.2012, 22:00
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Re: Broken Hot Water and Sunday (epic rant)

Strange. Ten years ago, before things got as progressive as they are now we got our heating fixed on an Easter Sunday
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  #29  
Old 29.04.2012, 22:01
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Re: Broken Hot Water and Sunday (epic rant)

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On Sundays, you can find a pharmacy which is open once every 3-4 weeks and rotate it with others pharmacies on the other Sundays.

I would think it is a possible way to do things for professions of services and reparations in case of emergency? I mean, if pharmacies can manage it...
These pharmacies are not open everywhere. As a matter of fact, in Olten when the pharmacies aren't open, you'd have to go to the emergency room for something as simple as cough syrup or pain killers.
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Old 29.04.2012, 22:03
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Re: Broken Hot Water and Sunday (epic rant)

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yes Nil, they do - for EMERGENCIES - this is NOT an emergency.
Ok, so cut of hot water isn't an emergency, so what is an emergency? Flood?

One weekend on 3-4 you are on call, no matter if emergency or not. It is what a profession of service and reparation is. This is not a 9-5 work, Monday to Fridays, well, at least in every countries I lived except Switzerland.
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Old 29.04.2012, 22:04
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Re: Broken Hot Water and Sunday (epic rant)

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It is the point in bold in the OP's rant that really highlights the issue here. Apart from all the cuddly practical advice about woolly jumpers and jolly camp fires, it is this attitude that is totally unacceptable. I cannot count the extra (unpaid) hours that I have put in in my professional life to go the extra mile to get things finished. Why does this not happen in CH?
N, I have the same professional attitude, I know. And I am considered slightly off the bats because of that, unlike the rest of the countries I have worked in so I totally get the point of OP. What my point was, these guys aren't going to fix it tonight, so the only thing that is usefull, aside of offloading here, probably is the irritating cuddly practical advice

(And then maybe calling the regie and making a stink in the morning, but not sure if that is even worth it. In my experience when I had difficulties like these, it was always a problem of regie not being motivated enough to communicate efficiently with the subcontracted services. If the client didn't push, regie could care less. The best is to call both, every half hour, they will act swiftly just to get rid off an annoying caller)
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Old 29.04.2012, 22:06
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Re: Broken Hot Water and Sunday (epic rant)

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Ok, so cut of hot water isn't an emergency, so what is an emergency? Flood? .
I think that having no water is an emergency. Having no hot water is inconvienient but you will survive it for some days, altough it is annoying.
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  #33  
Old 29.04.2012, 22:08
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Re: Broken Hot Water and Sunday (epic rant)

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I have had a few rants over the last 10 months about things that have gotten under my skin here. This time, I am furious. Saturday afternoon the heater for our buildings water broke. There are five families in this moden chalet, so naturally we called and they sent out a crew of two to fix it. After 3 hours, the men came door to door and informed us that they couldn't fix the problem and that they had to come back. I asked if it needed a part they didn't have and he said that they just needed more time to fix it and that it was 5 and time to go home. So I ask when they will come back and they tell me Monday. I asked why not tomorrow and they looked at me smiled and said "we don't work on Sundays" as they were leaving the other guy smiled and said that I should feel lucky that this weekend wasn't going to be cold because the broken water heater also affects the radiant floor heating. Holy s&$t..........this is taking the Sunday and work hours thing too far. I know this isn't the UK or the US, but how can you leave a building full of families without hot water or heat simply because Sunday is f$&@ing day of rest. Total bulls&$t. If this was anywhere else a crew would be required to fix it immediately, even if that meant the owner paying a crew to work through the night. I can tolerate no shopping on Sunday or Saturday night, but this goes to far. The guys comment about being lucky it isn't cold just tells me that if this were to happen in the dead of winter, my family would be f&$@ed. No comment from the management company because THEY DON'T WORK SUNDAY EITHER. One day people are going to have to realize that you simply shut down an entire nation on Sunday....sometimes things need to be taken care of. My broken hot water heater doesn't care that it's Sunday and neither should the management company.
you think that was bad. my friend was on the operating table and they didn't finish on time when the clock struck 5pm. of course, the surgeons had tried to get it all done, so when the time came, they just downed tools and left the poor guy cut open and anesthetized.

"you can't just leave him like that!" I told them.

"you want swiss wages, you have to do things the swiss way" they told me

anyway, they kept him under and put a drip on him to keep him going until monday morning. thankfully, monday was a work day...
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  #34  
Old 29.04.2012, 22:11
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Re: Broken Hot Water and Sunday (epic rant)

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N, I have the same professional attitude, I know. And I am considered slightly off the bats because of that, unlike the rest of the countries I have worked in so I totally get the point of OP. What my point was, these guys aren't going to fix it tonight, so the only thing that is usefull, aside of offloading here, probably is the irritating cuddly practical advice
)

Cuddly? I wasn't giving cuddly advice. Cuddly would be to go to bed with the family, a thermos of hot chocolate, a batch of cookies and watch family movies all weekend. Hhhmm, actually that sounds a fun idea too.
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Old 29.04.2012, 22:13
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Re: Broken Hot Water and Sunday (epic rant)

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yes Nil, they do - for EMERGENCIES - this is NOT an emergency.
Well, you are not really in a position to say that since you can have no idea of the personal circumstances of all the inhabitants of the block.

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Ok, so cut of hot water isn't an emergency, so what is an emergency? Flood?

One weekend on 3-4 you are on call, no matter if emergency or not. It is what a profession of service and reparation is. This is not a 9-5 work, Monday to Fridays, well, at least in every countries I lived except Switzerland.
Indeed. And I wonder if their response would have been the same had it been the middle of winter and freezing cold. Somehow I think I can guess the answer.
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Old 29.04.2012, 22:17
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Re: Broken Hot Water and Sunday (epic rant)

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Cuddly? I wasn't giving cuddly advice. Cuddly would be to go to bed with the family, a thermos of hot chocolate, a batch of cookies and watch family movies all weekend. Hhhmm, actually that sounds a fun idea too.
I was quoting N's "cuddly" , hehehe...though, if the whole unwashed family got in bed with hot chocolate and cookies, can you imagine that mess? How would they wash?

Kids don't care, they even like being filthy..I know it sucks to hear some sarcastic "tough titty to you and your kids, we don't work weekends"..etc. But I had some uglier emergencies to deal with and this one is just annoying, not dangerous. I think regies will progressively get better, I think now it is already way better than it used to be, 10 years ago.
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Old 29.04.2012, 22:22
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Re: Broken Hot Water and Sunday (epic rant)

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I think regies will progressively get better, I think now it is already way better than it used to be, 10 years ago.
Not according to NotAllThere!
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Old 29.04.2012, 22:32
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Re: Broken Hot Water and Sunday (epic rant)

Maybe I should have mentioned that my house is full this weekend with family guests. I have my 64 years old mother, my 89 year old grandma and 92 year old grandpa along with my wife and 4 year old. No hot water is a pain. Can I survive, absolutely, but the point is that I shouldn't have to simply because it's Sunday. In every situation you can always find someone, somewhere who has it worse off. That doesn't make it okay. When does it go to far? If next weekend my plumbing goes out Saturday night, are you going to groan me and tell to crap in the woods or hold it? The point is that when you pay huge rents, you expect that problems will be fixed and done ASAP.
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Old 29.04.2012, 22:34
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Re: Broken Hot Water and Sunday (epic rant)

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Not according to NotAllThere!
Oks, not in his area, but here things are working better..Or, maybe it is me speaking the language, knowing where and how to push now, who knows. But the ability to be assertive plays a huge role, that's another thing in the whole scenario. As it was said before, you can make a whole process out of this tomorrow morning and the regie might watch out next time something like this happens.

I wouldn't, not even out of principle. There are bigger battles, like health, for example, had similar poor service in terms of pediatricians and emergency rooms, figured it out quickly to not let anyone make my child wait for their good will to do their job properly. But hot water and emergency with kid's health in my book aren't the same.

Hope OP's water is fixed before they go to work and school, our repair people work at 7am.
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Old 29.04.2012, 22:37
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Re: Broken Hot Water and Sunday (epic rant)

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Maybe I should have mentioned that my house is full this weekend with family guests. I have my 64 years old mother, my 89 year old grandma and 92 year old grandpa along with my wife and 4 year old. No hot water is a pain. Can I survive, absolutely, but the point is that I shouldn't have to simply because it's Sunday. In every situation you can always find someone, somewhere who has it worse off. That doesn't make it okay. When does it go to far? If next weekend my plumbing goes out Saturday night, are you going to groan me and tell to crap in the woods or hold it? The point is that when you pay huge rents, you expect that problems will be fixed and done ASAP.
I guess it was really down to how much more work they had to put in. To be honest, leaving it unfinished if it only required a couple more hours of work is pretty unprofessional, but if it was going to take another 5 hours, then I would understand.
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