Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner
Reply
 
Thread Tools Display Modes
  #41  
Old 04.11.2007, 23:50
chipmaker's Avatar
Member
 
Join Date: May 2007
Location: Brugg AG
Posts: 204
Groaned at 0 Times in 0 Posts
Thanked 30 Times in 22 Posts
Blog Entries: 3
chipmaker has no particular reputation at present
Re: Do Not Shop At Navyboot

Bad feedback from this thread regardless, I went ahead and bought my first pair of Navyboot yesterday. Wow, they feel really comfy! Let's see how they hold up in the coming months.

Does anyone know of that store selling Navyboot at lower-than-outlet prices? I heard some pairs are going for as low as CHF50.
Reply With Quote
  #42  
Old 05.11.2007, 10:11
LordMonkey's Avatar
Senior Member
 
Join Date: Dec 2005
Location: Bern
Posts: 496
Groaned at 14 Times in 9 Posts
Thanked 99 Times in 66 Posts
LordMonkey is considered knowledgeableLordMonkey is considered knowledgeableLordMonkey is considered knowledgeable
Re: Do Not Shop At Navyboot

Quote:
View Post
Bad feedback from this thread regardless, I went ahead and bought my first pair of Navyboot yesterday. Wow, they feel really comfy! Let's see how they hold up in the coming months.

Does anyone know of that store selling Navyboot at lower-than-outlet prices? I heard some pairs are going for as low as CHF50.
The only Navyboot Store Outlet, which I know of, is in Aubonne
Reply With Quote
  #43  
Old 05.11.2007, 10:19
Nickers's Avatar
Forum Legend
 
Join Date: May 2006
Location: Zurich
Posts: 3,733
Groaned at 46 Times in 40 Posts
Thanked 4,897 Times in 1,696 Posts
Nickers has a reputation beyond reputeNickers has a reputation beyond reputeNickers has a reputation beyond reputeNickers has a reputation beyond reputeNickers has a reputation beyond reputeNickers has a reputation beyond repute
Re: Do Not Shop At Navyboot

Quote:
View Post
The only Navyboot Store Outlet, which I know of, is in Aubonne
There's also a Navyboot Outlet in Dietlikon
Reply With Quote
  #44  
Old 05.11.2007, 10:23
Forum Legend
 
Join Date: Jan 2007
Location: Geneva
Posts: 5,531
Groaned at 125 Times in 110 Posts
Thanked 3,297 Times in 1,737 Posts
Shorrick Mk2 has a reputation beyond reputeShorrick Mk2 has a reputation beyond reputeShorrick Mk2 has a reputation beyond reputeShorrick Mk2 has a reputation beyond reputeShorrick Mk2 has a reputation beyond reputeShorrick Mk2 has a reputation beyond repute
Re: Do Not Shop At Navyboot

Quote:
View Post
The only Navyboot Store Outlet, which I know of, is in Aubonne
Yep, next to the Levi's outlet. Jeans for 70 CHF, how good is that.
Reply With Quote
  #45  
Old 05.11.2007, 10:31
Salsa_Lover
Guest
 
Posts: n/a
Blog Entries: 5
Re: Do Not Shop At Navyboot

In Geneva there is a NavyBoot outlet at "La Praille", just to the side of the Ochsner Sports/Fust shop. I think it changed their name and now they are not called Navyboot anymore, but they do sell navyboot on sale, I bought some pairs there for CHF 40.- each, they are holding it good so far.

Anyway Navyboot are not high end shoes, they are mostly glued or in best case blake stitched. So my expectations with those shoes are not high, and I'd never pay their full prices.
Reply With Quote
  #46  
Old 05.11.2007, 10:33
Salsa_Lover
Guest
 
Posts: n/a
Blog Entries: 5
Re: Do Not Shop At Navyboot

Quote:
View Post
Yep, next to the Levi's outlet. Jeans for 70 CHF, how good is that.
I was used to buy Levi's from JCPenneys for $30, now when I need some pairs I can order them from their internet site, including shipping and tax they are still cheaper than here.

It is funny how a low end brand in the US that sells for $30 at Sears and JC Penney's is perceived here as an expensive brand worth CHF 139.- a pair, go figure....
Reply With Quote
  #47  
Old 05.11.2007, 10:40
readingsteve's Avatar
Member
 
Join Date: Jun 2007
Location: Australia
Posts: 135
Groaned at 0 Times in 0 Posts
Thanked 14 Times in 11 Posts
readingsteve has made some interesting contributions
Re: Do Not Shop At Navyboot

Slightly off topic, I know, but thought I would throw in my experiences.

Just wanted to say that in general, I have found shops in the Zurich area VERY accommodating with regards to accepting products back for refund. I would even go so far as to say that it is easier here than in UK.

Firstly, I am amazed that people don't make more fuss when I return things with the packaging open (sometimes those horrible plastic packs that you have to cut to open them) In UK this would almost always mean a store credit rather than a refund.

Secondly, I continue to be amazed to receive a cash refund when I have bought the goods with a Maestro or Visa card. Do they not do refunds on cards here? So many times in UK, my wife has bought something in a shop, found it unsuitable, and so I return it. Then the problems start because my wife's Visa card has a different number, even though it is a joint account debit card, so I have to go all the way home to get her card and then back to the shop again, all the time thinking of the cost of the petrol and time to make this double journey.

Had a lovely experience in the Game shop in Sihl City - my wife had bought a mains adaptor for the Nintendo DS there using her credit card. When she got back home and opened it (again that horrible plastic packaging!) she realised it was for the DS rather than the DS lite model. So she apologised profusely to me for having wasted 20 francs! As soon as I realised what had happened, I took the unwanted item back to the shop with the receipt and came out smiling with a 20 franc note in my hand. I have to say this is typical of so many good experiences in Zurich, although I do commiserate with the original poster who clearly had sub-standard treatment in Navyboot.
Reply With Quote
  #48  
Old 05.11.2007, 11:00
JenniferD's Avatar
Senior Member
 
Join Date: Mar 2006
Location: Zurich, Wipkingen
Posts: 368
Groaned at 0 Times in 0 Posts
Thanked 25 Times in 15 Posts
JenniferD has no particular reputation at present
Re: Do Not Shop At Navyboot

Quote:
View Post

It is funny how a low end brand in the US that sells for $30 at Sears and JC Penney's is perceived here as an expensive brand worth CHF 139.- a pair, go figure....

indeed! I thought the same thing when I moved here....Levis is not a popular brand in Canada anymore, it had it's days....many moons ago.
lol Sears.
Reply With Quote
  #49  
Old 05.11.2007, 11:38
Salsa_Lover
Guest
 
Posts: n/a
Blog Entries: 5
Re: Do Not Shop At Navyboot

Quote:
View Post
Just wanted to say that in general, I have found shops in the Zurich area VERY accommodating with regards to accepting products back for refund.....
Indeed this is true in most shops in Geneva too, only the very few shops that doesn't accept returns, state this clearly on the receipt.

Even if it is not legally bound is widely understood that you have a cash refund/exchange right within 2 weeks of the purchase.

Some shops are proud even to announce that they accept returns without even asking the reason why, like Manor for example, others require you to explain why are you returning the item and they make you sign a return-form with your name and address, so if they find that the item you returned is defective they could contact you, but this has never happenned in my case.

I think the case the OP described is not a regular one. Maybe simply the shop clerk assumed that if the customer broke the shoe, this voids the warranty or refund policy. A broken item is not acceptable for a refund. and If you broke it the costs for repairing it should be on yourself.

It is not that frequent that a shoe gets broken at the first day, and if it was they would know it and even recall the product.

This happened to me for example with an electric kettle I bought from Interdiscount. They discovered that the kettle was defective so they recalled all kettles and exchanged them with another one ( a little costlier ) for free.
Reply With Quote
  #50  
Old 05.11.2007, 11:51
Salsa_Lover
Guest
 
Posts: n/a
Blog Entries: 5
Re: Do Not Shop At Navyboot

As requested here is the link to buy Levi's and many other american items cheap

http://www.jcpenney.com

They ship worldwide, sears sells cheaper but unfortunately ships on US only

If you buy several items it is worth the price and the shipping/tax costs.
Reply With Quote
The following 4 users would like to thank for this useful post:
  #51  
Old 05.11.2007, 11:58
Jekyll's Avatar
Forum Veteran
 
Join Date: Feb 2007
Location: Aargau
Posts: 883
Groaned at 37 Times in 27 Posts
Thanked 1,175 Times in 473 Posts
Jekyll has a reputation beyond reputeJekyll has a reputation beyond reputeJekyll has a reputation beyond reputeJekyll has a reputation beyond reputeJekyll has a reputation beyond reputeJekyll has a reputation beyond repute
Re: Do Not Shop At Navyboot

Quote:
View Post
As requested here is the link to buy Levi's and many other american items cheap

http://www.jcpenney.com

They ship worldwide, sears sells cheaper but unfortunately ships on US only

If you buy several items it is worth the price and the shipping/tax costs.
Just to clarify, you can't go to a Swiss shop and try something on and then order it from the US and expect it to fit.

Everything in the US is sized larger. In Switzerland I wear 36" trousers, in the US I can comfortably fit into 34" jeans.
Reply With Quote
  #52  
Old 05.11.2007, 16:17
Newbie
 
Join Date: Sep 2007
Location: Zurich
Posts: 2
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 1 Post
beth11 has no particular reputation at present
Re: Do Not Shop At Navyboot

I just got a call from the corporate offices in Lucern apologizing profusely for the poor service. The man told me that I could go into the store and pick out any replacement shoes I would like.

My attitude towards the company has greatly improved because of his kind and quick reply. At least he understands the value of good customer service.

I have always greatly valued customer service, which is why I was so adament about spreading my story. I think client feedback is invaluable to companies, especially large ones, where the management is so disconnected from the service-client relationship.

Thanks to all of you who wrote in your opinions.

All the best,
Beth
Reply With Quote
  #53  
Old 05.11.2007, 16:43
Phos's Avatar
Forum Legend
 
Join Date: Aug 2006
Location: ZRH
Posts: 7,177
Groaned at 462 Times in 350 Posts
Thanked 9,365 Times in 4,926 Posts
Phos has a reputation beyond reputePhos has a reputation beyond reputePhos has a reputation beyond reputePhos has a reputation beyond reputePhos has a reputation beyond reputePhos has a reputation beyond repute
Re: Do Not Shop At Navyboot

Quote:
View Post
It is funny how a low end brand in the US that sells for $30 at Sears and JC Penney's is perceived here as an expensive brand worth CHF 139.- a pair, go figure....
I wish I could laugh at that.

If you're interested in Outlet Shopping while you're out touring Europe (yes, there are other parts to Europe), there are some mega-complex style outlet malls in Italy and France:
http://www.mcarthurglen.com/

The one is Serravalle is about 1hr from Milan, and 30min from Torino. There is also one somewhere near Dijon. But the one the tops them all is the mega, almost Vegas style, mall outside Paris, near Disneyland.

I think Inventory Clearance sales for stores in most of France fall on the same dates in March and November. For example, I scored an embroidered Missoni shirt for less than half of its normal price.

Last edited by Phos; 05.11.2007 at 17:16.
Reply With Quote
  #54  
Old 05.11.2007, 16:55
Junior Member
 
Join Date: Mar 2007
Location: Bern
Posts: 44
Groaned at 2 Times in 1 Post
Thanked 11 Times in 5 Posts
GregA has no particular reputation at present
Re: Do Not Shop At Navyboot

Quote:
View Post
Du säg emal, schliifts dir eigentlich?
Is this some random conspiracy, two posters in one thread? If Swiss quality and service was so bad, I would not go out of my way to buy Swiss stuff. Yes you have the odd shop assistant who would be much better placed in a job without people but that is not the general attitude. After all, where else in the world do you have to do a three-year apprenticeship to be a proper salesperson?
I did not say that Swiss quality was bad, but that it is normnally up to the shop to decide.
As to Swiss attitude, this is not about salespersosn know how but a general stab at Swiss attitude towards money.
Mind you since the salesmen are so well trained maybe this is the reason why they decide to send shoes for repair rather than replace them. In most other coutries the sales staff cannot tell a handbag from a pair of trainers...
Reply With Quote
  #55  
Old 05.11.2007, 17:07
Sandgrounder's Avatar
Forum Legend
 
Join Date: Jul 2007
Location: ZH
Posts: 9,688
Groaned at 73 Times in 66 Posts
Thanked 14,748 Times in 5,754 Posts
Sandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond repute
Re: Do Not Shop At Navyboot

Quote:
View Post
As requested here is the link to buy Levi's and many other american items cheap

http://www.jcpenney.com

They ship worldwide, sears sells cheaper but unfortunately ships on US only

If you buy several items it is worth the price and the shipping/tax costs.
Someone mentioned in an earlier post that US sizes can be quite different from their European equivalents. What would the equivalent be of a European womens size 36, for example? Are the US sizes more roomy?
Reply With Quote
  #56  
Old 07.11.2007, 14:01
Scotia's Avatar
Newbie
 
Join Date: Mar 2007
Location: waldshut Germany
Posts: 5
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
Scotia has no particular reputation at present
Re: Do Not Shop At Navyboot

All of you do yourselves a favour and buy a pair of leather Timberland boots I had mine for nearly 4 years.Excellent quality, waterproof, comfortable and not at all cheap.But yes,I agree Navyboot should have given the customer a straight exchange at least I mean it hardly dents their pocket having to refund goods which they have sold in good faith.


I also agree with Swiss quality being a myth.I myself have been in and around the clothing and shoe business for some time now and I can spot cheap nasty Asian made apparell here in Switzerland posing as genuine swiss made.Well more fool the swiss I say,if you want to pay good money for crap be my guest
Reply With Quote
  #57  
Old 07.11.2007, 14:19
Forum Legend
 
Join Date: Jun 2006
Location: Appenzell
Posts: 5,608
Groaned at 109 Times in 95 Posts
Thanked 2,220 Times in 1,324 Posts
DaveA has an excellent reputationDaveA has an excellent reputationDaveA has an excellent reputationDaveA has an excellent reputation
Re: Do Not Shop At Navyboot

Shoes in Switzerland, and especially in Germany seem very expensive compared with the rest of Europe. (>25%) Can anyone enlighten me as to why ?

dave
Reply With Quote
  #58  
Old 07.11.2007, 14:39
justsally's Avatar
Member
 
Join Date: Apr 2007
Location: Basel
Posts: 112
Groaned at 0 Times in 0 Posts
Thanked 3 Times in 2 Posts
justsally has no particular reputation at present
Re: Do Not Shop At Navyboot

never bought anything in navyboot. shoes are terribly cheaply made and sold and incredible price. same for bally (maybe it improved.. but last pair of sandal I bought melted in the hot concrete in sicily...)

if you want to spend money on shoes then go for pollini or fratelli rossetti <<< italian brands
Reply With Quote
  #59  
Old 07.11.2007, 17:21
leylak's Avatar
Senior Member
 
Join Date: Dec 2006
Location: Zurich
Posts: 321
Groaned at 7 Times in 5 Posts
Thanked 140 Times in 60 Posts
leylak is considered knowledgeableleylak is considered knowledgeableleylak is considered knowledgeable
Re: Do Not Shop At Navyboot

Quote:
View Post
Du säg emal, schliifts dir eigentlich?
Is this some random conspiracy, two posters in one thread? If Swiss quality and service was so bad, I would not go out of my way to buy Swiss stuff. Yes you have the odd shop assistant who would be much better placed in a job without people but that is not the general attitude. After all, where else in the world do you have to do a three-year apprenticeship to be a proper salesperson?
So you think that a three year apprenticeship would generally make people better salesmen? Are you kidding? Trade is as old as god and as natural to humans as farting! One could just as easily argue that since the Swiss suck at customer service they have to go to school for *3* years to learn how to do it!

The most obvious reason for all the ridiculous apprenticeships available here is protectionism, so everyone can demand the inflated income they get for the little that they do! No duh Navyboots are expensive. Don't fool yourself, any trained monkey can be a sales person at a store.

Don't get me wrong, I think the apprenticeship concept is great for specialized skills like chocolatiers and electricians but sales? cwazy.

Other than that I have no comment on actual customer service here; never buy anything, poor choice of products and I can't justify the price.
Reply With Quote
  #60  
Old 07.11.2007, 17:24
leylak's Avatar
Senior Member
 
Join Date: Dec 2006
Location: Zurich
Posts: 321
Groaned at 7 Times in 5 Posts
Thanked 140 Times in 60 Posts
leylak is considered knowledgeableleylak is considered knowledgeableleylak is considered knowledgeable
Re: Do Not Shop At Navyboot

Quote:
View Post
Shoes in Switzerland, and especially in Germany seem very expensive compared with the rest of Europe. (>25%) Can anyone enlighten me as to why ?

dave

Oh, me! Me! Factored into the cost is the designers', herders', tanners', cobblers', truck drivers' and of course the salespersons' apprenticeships' costs.
Reply With Quote
Reply

Tags
boots, complaint, navyboot, shoes




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Looking for candle shop guybrush Other/general 10 06.08.2014 01:18
Shop needed telandy Other/general 3 10.09.2007 17:06
What to bring from US and where to shop afterwards? Edward Sanders Daily life 53 23.07.2007 12:37
Setting up Shop brie Other/general 2 14.02.2007 20:56


All times are GMT +2. The time now is 22:31.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0