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  #61  
Old 07.11.2007, 18:39
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Re: Do Not Shop At Navyboot

I tried some boots on in Geox the other day - the zip came off in the assistants hand - quality like that you don't get every day....
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  #62  
Old 07.11.2007, 19:19
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Re: Do Not Shop At Navyboot

No, I disagree entirely. Selling can be learnt. Some people have more of a natural aptitude, but it is a learnable skill like any other: Advantage,Benefit, Commitment. Anticipation of needs, empathy, overcoming objections, managing the sales process and product lifecycle. I could go on...

Incredibly you see few examples of good selling in Zürich, I suspect the communications to foreigners may be a problem , but there seems little emphasis on competitive advantage and selling to the strengths of the product, negotiation or even focussing on the client's needs. This is especially true with aftersales , from what we are hearing here.

dave




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S generally make people better salesmen? Are you kidding? Trade is as old as god and as natural to humans as farting!
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  #63  
Old 07.11.2007, 19:51
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Re: Do Not Shop At Navyboot

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No, I disagree entirely. Selling can be learnt.
yeah, but 3 years worth of training?
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  #64  
Old 07.11.2007, 19:53
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Re: Do Not Shop At Navyboot

If you are selling power stations or battleships then it clearly isn't enough, but surely it a business apprenticeship they are doing with a sales emphasis ?

dave

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yeah, but 3 years worth of training?
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  #65  
Old 07.11.2007, 20:28
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Re: Do Not Shop At Navyboot

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All of you do yourselves a favour and buy a pair of leather Timberland boots I had mine for nearly 4 years.Excellent quality, waterproof, comfortable and not at all cheap.
Did you see my post about my pair? They literally started falling apart after a week. No kidding.

As for the three years education:
You start at 16 (normally) and it includes things like accounting, how to take care of different fabrics, which shape is recommended for what person, import and export, all that sort of stuff. If you don't go for higher education then you do an apprenticeship, that's just how it is. And I'm quite glad hairdressers here spend up to four years learning about what exactly that stuff they are putting on my head will do.

Thing is, most shop assistants you will come across are not "proper" ones, just people who need a job and love the staff discount. Go to one of the "older" shops (aka more expensive), you will be faced with a sales person who will know EVERYTHING they have in store at that moment, whether or not what it says on the label is true, which brand cuts clothes for your shape, and so on and so forth. They are bloody terrifying.
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  #66  
Old 07.11.2007, 22:38
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Re: Do Not Shop At Navyboot

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No, I disagree entirely. Selling can be learnt. Some people have more of a natural aptitude, but it is a learnable skill like any other: Advantage,Benefit, Commitment. Anticipation of needs, empathy, overcoming objections, managing the sales process and product lifecycle. I could go on...

Incredibly you see few examples of good selling in Zürich
LMAO, I fully agree. But my experience is that they are not partcularly good at empathy.

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Thing is, most shop assistants you will come across are not "proper" ones, just people who need a job and love the staff discount.
So are you saying then that most shop assistants don't do the three year apprenticeship? So what's with the bloody attitude of superiority that they all have? I would almost accept it if they spent three years learning how to be surly.

And as for the hairdressers, it's a shame they know more about their little chemistry set then they do about cutting hair.
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  #67  
Old 07.11.2007, 23:19
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Re: Do Not Shop At Navyboot

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So are you saying then that most shop assistants don't do the three year apprenticeship? So what's with the bloody attitude of superiority that they all have? I would almost accept it if they spent three years learning how to be surly.
I get surly too when I have to deal with "the General Public" for any length of time. Which is why I don't work as a shop assistant...
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  #68  
Old 13.07.2008, 12:17
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Re: Do Not Shop At Navyboot

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Hi everyone,

I just wanted to tell you about the horrible experience I have had at Navyboot. At first I thought that this was a great Swiss shoe company, but boy was I mistaken. I bought a very expensive pair of boots there a few weeks ago, and after one hour of wear, one of the heels broke off. Needless to say, I was extremely disappointed with the terrible quality of what I thought were nice boots.

So, as can be expected at any store in the States, if something like this happens, you take the shoes in and get your money back, or at least a new pair of shoes. Quite the contrary. Instead, the woman looked at me like I was crazy and told me that the heel probably broke off because I walked funny. I was completely shocked at this response. The only solution that they provided me with was to get the boots repaired.

When I went back after the boots were ready, I stressed one more time that I no longer wanted this boots, for fear that each time I would wear them, I would have to hobble around without a heel. Again, they told me that there was no other option than to take the boots home. I even spoke with the "big boss" (as he called himself) and he was even more rude than the woman I spoke with on the floor.

I have never been treated so poorly at a store in my life, nor have I spent so much money on such crap.

The situation has still not been resolved, and I have to go back to the store one more time with a Swiss colleague so that she can speak to the man in german, because his english was non-existant.

I just wanted to share my story so that none of you have to go through a similar experience.

Please do me a favor and spread this message. Navyboot does not deserve to be in business selling such horrible quality shoes for such ridiculous prices.

Beth
We are having a similar BAD experience with NavyBoot. After 3 months of occational wear a pair of expensive leather trainer trainers had worn through at the toes. Again it was suggested that I had a funny walk, rather like a ballet dancer it seems to me, that resulted in this poor performance..
I found this post because I am going to hand this over to our legal insurance and see what they can do.
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  #69  
Old 14.07.2008, 16:18
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Re: Do Not Shop At Navyboot

navyboot no Swiss anymore!!!! sold already.
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  #70  
Old 18.07.2012, 16:21
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Re: Do Not Shop At Navyboot

I take this opportunity to tell my Navyboot story! I had the same unpleasant experience with a pair of bottines (like cowboy boots) that I bought in Navyboot boutique in Lausanne last winter. After wearing them for a few days, the soles were completely worn out and when I sent complaints in written, I only got a response back to ship the shoes (on my own expense obviously) just for them to conduct a quality check, no reimbursement or compensation. Very disappointing indeed. No matter how much I am tempted with their nice design, I have not shopped the brand ever since :-(
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  #71  
Old 18.07.2012, 16:38
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Re: Do Not Shop At Navyboot

Crocs for me - none of this "fashion" malarky. Cheap, cheerful, and they don't wear out my ankle length tartan socks. And they match my corderouy shorts a treat too.

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  #72  
Old 19.07.2012, 14:33
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Re: Do Not Shop At Navyboot

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I have to go back to the store one more time with a Swiss colleague so that she can speak to the man in german, because his english was non-existant.
I'll bet his English is fine when someone's about to drop 500 francs on some shoes though
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  #73  
Old 19.07.2012, 16:13
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Re: Do Not Shop At Navyboot

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I'll bet his English is fine when someone's about to drop 500 francs on some shoes though
Well, he certainly had almost five years to improve his English.
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  #74  
Old 19.07.2012, 16:28
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Re: Do Not Shop At Navyboot

Same story with Navyboot. The boots didn't fall apart but are just the most uncomfortable boots ever bought. Quality is nowhere near the price. The customer service was quite close to the quality though)
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  #75  
Old 19.07.2012, 17:56
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Re: Do Not Shop At Navyboot

I am sorry to heat about your experience. I hope you can resolve it in lady-like, friendly manner as opposed to the way they treated you.
Just because others are rude that doesn't mean we have to scoop down to their level. You must be the better example, then they will have
nothing to say about you

As far as Navyboot shoes are concerned...most of my shoes are from Navyboot/Navyboot Outlet (Pratteln) and I am very happy with them.
In fact, I have had most pairs for 2+ years, no problems. The staff has also been very friendly, they even dry cleaned free of charge two
of my suede handbags, free of charge
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  #76  
Old 28.02.2015, 03:16
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Re: Do Not Shop At Navyboot

Hi Guys,

I saw that this seems to be and older post but I was shocked by the responses here.

  1. I have many international friends also some living here in Zürich and have very much respect for different cultures
  2. I do had a bad shopping experience at Navyboot but they fully refunded me my money and I could buy another shoe (2 Week trip in the USA with a pair of Sneakers, glue disappeared)
If you are easily getting vexed or turn sour by the first occasion stop reading here.


It seems that many people here know our law as good as they speak German or Swiss German. Well I can understand that some people in a certain age group having more troubles to integrate by learning a foreign language. I'm amazed how somebody can expect others at the shop to speak english and themselves are not capable of speaking German. In addition getting their "Swiss" friend instead of learning something: The language or the Law.


Now you might think, what does this Swiss prick want from us. I can tell you exactly what: the tolerance you expect from others. I might have to add, I lived more than 3 years in an English speaking country. If your not keen to learn a new thing of course everything is going to be difficult and you might be better off in your hometown(That's what I do when I'm not keen to learn something for a while).


Telling things like Swiss merchants want your money and than they are not interested any more is a fairy tale. They are obliged to follow the law and 99.9% of them do, latest at the stage where you tell them what the law says (some of them don't know the law as many people here too).



For the people who have not been raging by this line, the magic part in the law for the Issue the lady had initially is called "Mängelrüge"



Here is the article from the law, I've only put in the part which applies to this case. If in the initial inspection a fault was not visible, so you can bring it back but you have to do this immediately.

ART 201
4. Mängelrüge
2 Versäumt dieses der Käufer, so gilt die gekaufte Sache als genehmigt, soweit es sich nicht um Mängel handelt, die bei der übungsgemässen Untersuchung nicht erkennbar waren.
3 Ergeben sich später solche Mängel, so muss die Anzeige sofort nach der Entdeckung erfolgen, widrigenfalls die Sache auch rücksichtlich dieser Mängel als genehmigt gilt.




I do hope that this will shake your head and create some more tolerance, if you sit down a minute and think about Switzerland, it's pretty international here and the only way we can get along is tolerance. In addition, please don't serve with this behaviour into our right winged parties hands.


A Swiss Fella
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  #77  
Old 28.02.2015, 08:27
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Re: Do Not Shop At Navyboot

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...


Here is the article from the law, I've only put in the part which applies to this case. If in the initial inspection a fault was not visible, so you can bring it back but you have to do this immediately.

ART 201
4. Mängelrüge
2 Versäumt dieses der Käufer, so gilt die gekaufte Sache als genehmigt, soweit es sich nicht um Mängel handelt, die bei der übungsgemässen Untersuchung nicht erkennbar waren.
3 Ergeben sich später solche Mängel, so muss die Anzeige sofort nach der Entdeckung erfolgen, widrigenfalls die Sache auch rücksichtlich dieser Mängel als genehmigt gilt.
Or the same kindly provided in English by the Federal Government: http://www.admin.ch/ch/e/rs/220/a201.html

The options are:
1. Refund
2. Replacement
3. Repair

It's the consumer's choice.

Sorry, don't have a reference - just asking someone sitting next to me who has a recently acquired qualification in Swiss consumer law. But it's probably somewhere in here http://www.admin.ch/ch/e/rs/220/inde...ni17-ni18-ni20

Service in Switzerland is generally not as customer oriented as in the UK or the US. Sometimes it is superlative, sometimes it is rubbish. I think it depends on where and when the shop assistant received their training. I've had immensely difference levels of service within the same shop (at different times).

What's important is always to remain polite, but firm. And know the law.
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  #78  
Old 28.02.2015, 08:40
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Re: Do Not Shop At Navyboot

I'm not sure about the tolerance speech by A SWISS FELLA, but my personal experience with NAVY BOOT also left me with a sour feeling. And, though I completely sympathize with the "returns dilemma" of the retail business, the chance to return unworn or defective products should be standard practice.

My story:

Last December I bought a pair of dress pumps with a small cut out toe, at Navy Boot on Bahnhofstrasse. They were stylish and classic, meant to last for several seasons. I paid 350 chf for them. I immediately put them on and headed out for an office Christmas party.

Fifteen minutes later, the entire front of my foot had slipped through the little hole (circa 1.5 cm) and stood on the road! It was quite a sight!!!

Besides the ungainly appearance, the pain was excruciating! I hardly made it through the night and felt quite embarrassed to apologize for my new shoes. They were not my first Peek a Boo shoes, but the patent leather was extremely soft, without support and stretched open whilst walking.

Monday morning I returned to Navy Boot, where I was advised to buy anti-slip pads or anti-slip stockings or go bare legged. I politely asked, in German, for the product to be returned, or repaired.

A week later I was phoned to pick up the shoes, as their shoemaker could not change them. No return, no credit and no repair.

End of my story and my lovely shoes. Pity, as NAVY BOOT does have beautiful styles.
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  #79  
Old 28.02.2015, 08:50
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Re: Do Not Shop At Navyboot

Bought a winter coat there months ago, remains a great purchase - quality, stylish & warm

Always easier to generalize about brands for many but complaining about a lack of English?
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  #80  
Old 28.02.2015, 09:22
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Re: Do Not Shop At Navyboot

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I'm not sure about the tolerance speech by A SWISS FELLA, but my personal experience with NAVY BOOT also left me with a sour feeling. And, though I completely sympathize with the "returns dilemma" of the retail business, the chance to return unworn or defective products should be standard practice.

My story:

Last December I bought a pair of dress pumps with a small cut out toe, at Navy Boot on Bahnhofstrasse. They were stylish and classic, meant to last for several seasons. I paid 350 chf for them. I immediately put them on and headed out for an office Christmas party.

Fifteen minutes later, the entire front of my foot had slipped through the little hole (circa 1.5 cm) and stood on the road! It was quite a sight!!!

Besides the ungainly appearance, the pain was excruciating! I hardly made it through the night and felt quite embarrassed to apologize for my new shoes. They were not my first Peek a Boo shoes, but the patent leather was extremely soft, without support and stretched open whilst walking.

Monday morning I returned to Navy Boot, where I was advised to buy anti-slip pads or anti-slip stockings or go bare legged. I politely asked, in German, for the product to be returned, or repaired.

A week later I was phoned to pick up the shoes, as their shoemaker could not change them. No return, no credit and no repair.

End of my story and my lovely shoes. Pity, as NAVY BOOT does have beautiful styles.
How come you didn't go straight back to the shop if it was only 15 mins later?
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