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Old 27.07.2012, 18:26
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Be carefull with Easy-Park at Geneva Airport

I left my car to Easy-Park which is a private valet parking company at Geneva Airport and took it back on July 22nd. When I approached to the back of my car to place my luggage, I have seen some scratches/a small crushed on the bumper and some scratches on the tailgate and the outside of car was very dirty. I immediately called the Easy-Park driver to confirm the damages. He told me to contact Easy-Park Management in the next morning. When I contacted them, I was told that they do not accept any responsibility for the damages due to that I had to indicate in the car delivery contract that there was no damage on my car during the first delivery of the car to the driver of Easy-Park.

Can you image what kind of service Easy-Park provides; no body from Easy-Park asked to check with me whether there was any damage on my car during the delivery and then, they refused the responsibility. Be carefull in using such companies; they might be cheaper than parking in P1 Area; but your car can be damaged and you may get no compensation.
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Old 27.07.2012, 18:27
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Re: Be carefull with Easy-Park at Geneva Airport

Welcome to the forum.
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Old 27.07.2012, 18:32
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Re: Be carefull with Easy-Park at Geneva Airport

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i left my car to easy-park which is a private valet parking company at geneva airport and took it back on july 22nd. When i approached to the back of my car to place my luggage, i have seen some scratches/a small crushed on the bumper and some scratches on the tailgate and the outside of car was very dirty. I immediately called the easy-park driver to confirm the damages. He told me to contact easy-park management in the next morning. When i contacted them, i was told that they do not accept any responsibility for the damages due to that i had to indicate in the car delivery contract that there was no damage on my car during the first delivery of the car to the driver of easy-park.

can you image what kind of service easy-park provides; no body from easy-park asked to check with me whether there was any damage on my car during the delivery and then, they refused the responsibility. Be carefull in using such companies; they might be cheaper than parking in p1 area; but your car can be damaged and you may get no compensation.

and you did not read any of the terms and conditions??
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Old 27.07.2012, 18:36
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Re: Be carefull with Easy-Park at Geneva Airport

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and you did not read any of the terms and conditions??
No! The contract was in a language i didnt understand therefore why should i be held responsible even if i did sign it?

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Old 27.07.2012, 18:39
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Re: Be carefull with Easy-Park at Geneva Airport

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and you did not read any of the terms and conditions??
Apparently didn't read the terms and conditions for the use of this forum either
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Old 28.07.2012, 10:32
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Re: Be carefull with Easy-Park at Geneva Airport

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No! The contract was in a language i didnt understand therefore why should i be held responsible even if i did sign it?

You signed a contract in a language you didn't understand.

Could be worse, you might have unknowingly signed up to join the Foreign Legion.
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Old 06.08.2015, 14:17
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Re: Be carefull with Easy-Park at Geneva Airport

I had a similar experience with easy-park. There were new scratches on the fender when I retrieved my car. In the dark of the underground car park, I didn't notice them before I left the airport, only when I returned home. I emailed them photos of the damage, if only to prove to them that their drivers take insufficient care when parking cars. I'd suggest using another company, or the official airport parking areas. If you do use easy-park, make sure to have them verify the condition of the car before you leave it and then check it very carefully before you leave the airport upon your return.
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Old 06.08.2015, 20:33
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Re: Be carefull with Easy-Park at Geneva Airport

I too had some marks on the rear of the car after using a parking service. I was initially shocked but then I started to think. You leave the car in the departure area, with cars and people with luggage constantly jostling for space. It may be there 30 minutes before the parking company reach it. Who is responsible for the car during this time. You? The parking firm?

Same happens when you return. Therefore there is no way anyone can possible point a finger of responsibility for such an incident. It's parking damage and you are unlikely to have any proof of exactly when it happened and therefore who was responsible.
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Old 18.08.2015, 19:21
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Re: Be carefull with Easy-Park at Geneva Airport

Well, yes, it’s certainly true that things can happen when you leave your car in a public car park. I must say, though, that in 20 years of leaving my car in Geneva Airport car parks, I have never come back to find my car damaged. Only when the car was left with Easy-Park. And since the damage clearly came from the fender being scraped against a flat cement or concrete surface – meaning that it was moving when it happened – I’m not inclined, in this case to give Easy-Park the benefit of the doubt
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Old 18.08.2015, 20:46
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Re: Be carefull with Easy-Park at Geneva Airport

Twice in three years? If only all parking companies were so careful.
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Old 19.08.2015, 05:07
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Re: Be carefull with Easy-Park at Geneva Airport

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You signed a contract in a language you didn't understand.

Could be worse, you might have unknowingly signed up to join the Foreign Legion.

The conditions in French and English
http://www.easy-park.ch/en/general-terms-8.html are even on their WEBsite
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