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  #41  
Old 22.05.2013, 11:45
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Re: SBB is just ridiculous...

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I plan to travel from Lausanne to Frankfurt airport on 25th of October at 8:45...
Price quote SBB--> Without GA card 155CHF.-
Price quote SBB--> With GA card(~3300CHF to get one with free CH travelling and 25% supposed reduction in DB) 69 CHF!!!!!
Price quote of DB--> No card..49 euros! (

If you still believe in ''quality'' (ratio price/quality) of SBB just please name one thing that is better at SBB when compared to other transit networks in europe which are 60-80% cheaper

DB delay: 2h
Seats available: zero
people standing in the aisles and sitting on the ground: all
Clean toilets: zero
working ac: zero
date flexibility and good prices: zero
availability of offers: zero
tix refund: 15euro service fee
refund of unused monthly ticket or GA or halbtax/=DB card: zero

just to name a few...
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  #42  
Old 22.05.2013, 11:57
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Re: SBB is just ridiculous...

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I think the SBB is a paragon of engineering and logistics coordination. Any connection from one part of the country to the other is seamless (barring any weird incidents, e.g. tunnels being blocked or accidents).

So, I am very willing to compromise (weird rules, high prices). That said, I have been stung by "stupid" rules myself a couple of times. But I am learning!

To the OP: You might want to consider buying a GA, it might be worth it!
The rules aren't wierd, you buy a ticket and travel when you want. Try the UK, sure if you get some ticket travelling outside peak times bought 3 weeks in advance and non refundable, then it's slightly cheaper maybe, but for the amount of flexibility you get here, plus price especially with a half price card.

A 1st class GA here costs Chf 5'800.- for virtually ANY bus, boat or train, see what a single journey season ticket costs you in the UK.

Swindon to Paddington, 1st class used to be around £9'000.-- about 10-12 years ago !
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  #43  
Old 22.05.2013, 12:31
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Re: SBB is just ridiculous...

Also, with the SBB if you are unsure of whether you have chosen the cheapest ticket option, you can just ask the train conductor who will check for you and (assuming he isn't in a really bad mood) offer you the cheapest variant plus a refund on the difference you originally paid.

Can't see that happening anywhere else.
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  #44  
Old 23.05.2013, 23:35
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Re: SBB is just ridiculous...

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Explain this one to me. I have a "Half Tax" card, but the regular bus fare to my village is 3.40 and my "half tax" card makes the trip 2.20. How is that half?
It does get half sometimes, whenever I buy train ticket between Zurich and Basel, without the half fair travel card it costs exactly twice than with the card...
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  #45  
Old 23.05.2013, 23:58
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Re: SBB is just ridiculous...

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Explain this one to me. I have a "Half Tax" card, but the regular bus fare to my village is 3.40 and my "half tax" card makes the trip 2.20. How is that half?
I noticed that too. On some trips it doesn't seem to do a full 50% off!
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  #46  
Old 24.05.2013, 00:00
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Re: SBB is just ridiculous...

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The rules aren't wierd, you buy a ticket and travel when you want. Try the UK, sure if you get some ticket travelling outside peak times bought 3 weeks in advance and non refundable, then it's slightly cheaper maybe, but for the amount of flexibility you get here, plus price especially with a half price card.

A 1st class GA here costs Chf 5'800.- for virtually ANY bus, boat or train, see what a single journey season ticket costs you in the UK.

Swindon to Paddington, 1st class used to be around £9'000.-- about 10-12 years ago !
Anyway UK rules are a million times weirder. Sometimes you can only use the ticket on one of several providers on a given train line.... and I certainly can't imagine any situation where you could buy a through ticket that also included a bus trip or anything like that.
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  #47  
Old 24.05.2013, 01:58
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Re: SBB is just ridiculous...

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Anyway UK rules are a million times weirder. Sometimes you can only use the ticket on one of several providers on a given train line.... and I certainly can't imagine any situation where you could buy a through ticket that also included a bus trip or anything like that.
The UK rail network is dreadful. Local lines have had very little investment in terms of infrastructure for decades... station buildings allowed to crumble without any financial assistance from councils etc, to the point that most stations even in large villages or smaller towns have only a waiting shelter or a building which is in private use with no waiting room or whatever. Even bigger stations are horribly run down in many parts of the country. I never arrive too early for a train because it's such a depressing experience.

And that's not even going into ticket prices, poor on-train comfort etc. Obviously services on high speed main lines are generally decent, but travelling locally is such a pain in the arse.
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  #48  
Old 24.05.2013, 01:59
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Re: SBB is just ridiculous...

Approx. 3500 CHF for the GA card - good for nearly all trains, trams, buses, and boats in the entire country. Which also just so happen to be organized so that the wait time is generally minimal between transfers, and they even have a little bit of leeway built in to account for a late bus, train, etc. so that the system still works well in the event of unforeseen holdups.

In the US, a good friend of mine lives on Long Island and works in Manhattan. His train fares to/from work, purchased the cheapest way possible with a monthly fare card, cost more per year than the SBB GA card. And that's just for the Long Island Railroad, no other services or transport options included. And the trains are dirtier, more crowded, and less comfortable than in CH.

And if you look at transportation costs in relation to salary, the GA card is a complete bargain.

SBB is ridiculously...good.
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  #49  
Old 24.05.2013, 07:01
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Re: SBB is just ridiculous...

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Approx. 3500 CHF for the GA card - good for nearly all trains, trams, buses, and boats in the entire country. Which also just so happen to be organized so that the wait time is generally minimal between transfers, and they even have a little bit of leeway built in to account for a late bus, train, etc. so that the system still works well in the event of unforeseen holdups.

In the US, a good friend of mine lives on Long Island and works in Manhattan. His train fares to/from work, purchased the cheapest way possible with a monthly fare card, cost more per year than the SBB GA card. And that's just for the Long Island Railroad, no other services or transport options included. And the trains are dirtier, more crowded, and less comfortable than in CH.

And if you look at transportation costs in relation to salary, the GA card is a complete bargain.

SBB is ridiculously...good.
Thanks for this its a good reminder to the majority on this post who only know how to complain just because they can
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  #50  
Old 24.05.2013, 07:04
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Re: SBB is just ridiculous...

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I plan to travel from Lausanne to Frankfurt airport on 25th of October at 8:45...
Price quote SBB--> Without GA card 155CHF.-
Price quote SBB--> With GA card(~3300CHF to get one with free CH travelling and 25% supposed reduction in DB) 69 CHF!!!!!
Price quote of DB--> No card..49 euros! (

If you still believe in ''quality'' (ratio price/quality) of SBB just please name one thing that is better at SBB when compared to other transit networks in europe which are 60-80% cheaper
This is a load of crap! To really compare you need to make the DB comparision multiplied by 365 since the GA is not the price of a singe trip nor have you made the comparison with a halbtax card.

My oranges look like bananas to you I guess
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  #51  
Old 27.11.2015, 01:00
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Re: SBB is just ridiculous...

I'm resurrecting this thread because I need somewhere to vent. SBB has without doubt the single worst website I have ever had the misfortune of using.

I have spent an hour and a half trying to buy advance tickets for myself and my girlfriend, and the problems are many-fold:

- You have to enter your name and date of birth before you can see prices.
- You pick a date, but can't choose a time of day until after entering your details. The default time of 8am resets whenever you change said details, for example to buy a ticket for another person.
- The price of tickets arbitrarily changes depending on whether you book tickets for two passengers together, or add them to your basket separately. It's as if they think people won't bother to divide by 2 so they can just add a sneaky few francs.
- Random stuff such as the number of train changes it expects you to make also depends on whether you book tickets together or separately.
- Having multiple tabs open, each logged into your account, means that if you change the details of your booking in one, the same thing happens in the others, making it harder to catch the two previous problems by way of comparison, or even just to compare prices for different itineraries.
- After finally entering card details and confirming the purchase, all I got was a redirect to the 'select payment type' screen with a still-full basket and no confirmation email. Everything suggested that it hadn't worked, so I tried again with the same result. Now my bank account registers two identical purchases from SBB, although weirdly not for the amount that my tickets cost. Still no confirmation email. Great.

Say what you like about UK rail services but I could have babies with National Rail Enquiries right now. I can see why the Italians call it FFS.
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  #52  
Old 27.11.2015, 08:36
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Re: SBB is just ridiculous...

Have you used the sbb app on IOS ?

It is better then the website, the new app for android is currently for testing(beta) , for IOS it will be available around June next Year.
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  #53  
Old 27.11.2015, 09:12
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Re: SBB is just ridiculous...

Well, the age part is understandable as the fares vary according to whether you are travelling with under 16s or senior citizens.
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  #54  
Old 27.11.2015, 09:15
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Re: SBB is just ridiculous...

Let me add to your venting. So not only does it not work properly for buying tickets in advance, but also:

1. One CAN'T buy for another person (a colleague) without having that person's credit card details as a form of ID.

2. If you want to book through the SBB office, one has to pay a processing fee of CHf 10 PER PERSON and not per transaction.
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  #55  
Old 27.11.2015, 09:19
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Re: SBB is just ridiculous...

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Well, the age part is understandable as the fares vary according to whether you are travelling with under 16s or senior citizens.
Also the name part, as if yours starts with "al-" or bin-", there is a CHF 5.00 security fee and CHF 0.40 telephone charge (for alerting the FBI) to be added.
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  #56  
Old 27.11.2015, 09:27
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Re: SBB is just ridiculous...

I'm usually a fan of SBB, but sometimes they can improve.
For example: you can buy a mobile ticket on the App for another person, but you can't print out the ticket or forward it to the other person.
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  #57  
Old 27.11.2015, 09:39
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Re: SBB is just ridiculous...

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Also the name part, as if yours starts with "al-" or bin-", there is a CHF 5.00 security fee and CHF 0.40 telephone charge (for alerting the FBI) to be added.
This is so funny, but...

It happened to a couple of friends of mine who travelled between Canada and the US. Their names are something like John Smith (in their languages, of course). One wasn't allowed to enter the US for about a month, until his name was cleared. Thankfully his company accommodated him and and he could work from Canada during that time - his company paid all his Canadian expenses incurred during his stay there. My other friend was kept at the border (about 2 hours) until they were convinced that he wasn't one of the Smiths on their black list. The border officers weren't fazed by the three restless toddlers we all were travelling with.
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  #58  
Old 27.11.2015, 10:58
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Re: SBB is just ridiculous...

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Also the name part, as if yours starts with "al-" or bin-", there is a CHF 5.00 security fee and CHF 0.40 telephone charge (for alerting the FBI) to be added.
Tell me about it. My mate, Alan Binmanson has a real problem signing in as an affiliate member down at the local WMC.
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  #59  
Old 27.11.2015, 11:03
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Re: SBB is just ridiculous...

The OPs interest is probably cold by now, but i see he asked about travelling to Frankfurt Airport.

Was this was about a connecting flight?

If so, there may be special (reduced) fares applicable. I've never managed to make them show up online but normally a trip to your nearest DB agent or a chat to the airline itself can clarify.

The offer is called "Rail & Fly".
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  #60  
Old 27.11.2015, 11:13
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Re: SBB is just ridiculous...

Another oddity to add to the thread. My wife wanted to buy a one-way half-fare ticket from our local station into Fribourg, which she normally does using the iPhone app; cost 3.-. When she tried to use the machine at the station the cost was 5.- for the identical trip, so she just used the app. The only difference we could see was that the app ticket had a validity for 2h, whereas the machine ticket was all day, but there wasn't an option to buy a 2h ticket.


Oh and another thing; their customer feedback function is next to useless. I sent in a complaint about the local service having one wagon closed at a peak time when the train is stuffed to the gills with students. I got an automatic response saying I'd be contacted within the next few days. This was over a week ago; since then, absolutely zilch.
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