Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner
Reply
 
Thread Tools Display Modes
  #1  
Old 07.12.2012, 13:53
Junior Member
 
Join Date: Sep 2008
Location: Zurich
Posts: 62
Groaned at 7 Times in 2 Posts
Thanked 18 Times in 12 Posts
pbrogers has no particular reputation at present
SWISS Airlines only cares about money

A friend of mine is in Barcelona on holidays. Last night, he was attacked by a group of people and left with a broken nose and black eye. He spent half the night in the emergency room. He is clearly shaken and was in tears when I spoke to him by phone a moment ago.

I called Swiss Airlines to ask if he could board the last flight tonight back to Switzerland. They have empty seats. However, because my friend bought a low fare ticket with restrictions, they would not even consider a flight change (he is scheduled to return tomorrow). The only option was to buy another full fare ticket. Wonderful.

When I was pleading with them to make an exception, or even to pay a change fee, they said, "No sorry, that's what travel insurance for."

That's cold.

Now in this case, they are technically right in how they are handling this, but I will not be giving them any more of my business anytime soon.

Just had to rant...sorry about that, but I hate it when corporations put money before people.

But, that's business.

Thanks Swiss.
Reply With Quote
The following 2 users would like to thank pbrogers for this useful post:
The following 6 users groan at pbrogers for this post:
  #2  
Old 07.12.2012, 13:55
Forum Legend
 
Join Date: May 2010
Location: north
Posts: 5,443
Groaned at 204 Times in 127 Posts
Thanked 4,029 Times in 2,081 Posts
rob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond repute
Re: SWISS Airlines only cares about money

Quote:
View Post
A friend of mine is in Barcelona on holidays. Last night, he was attacked by a group of people and left with a broken nose and black eye. He spent half the night in the emergency room. He is clearly shaken and was in tears when I spoke to him by phone a moment ago.

I called Swiss Airlines to ask if he could board the last flight tonight back to Switzerland. They have empty seats. However, because my friend bought a low fare ticket with restrictions, they would not even consider a flight change (he is scheduled to return tomorrow). The only option was to buy another full fare ticket. Wonderful.

When I was pleading with them to make an exception, or even to pay a change fee, they said, "No sorry, that's what travel insurance for."

That's cold.

Now in this case, they are technically right in how they are handling this, but I will not be giving them any more of my business anytime soon.

Just had to rant...sorry about that, but I hate it when corporations put money before people.

But, that's business.

Thanks Swiss.
yep thats business.... and they are correct thats what travel insurance is for as he had a cheap restrictive ticket.
Reply With Quote
The following 18 users would like to thank rob1 for this useful post:
The following 2 users groan at rob1 for this post:
  #3  
Old 07.12.2012, 14:11
cannut's Avatar
Forum Legend
 
Join Date: Jul 2008
Location: canada
Posts: 5,887
Groaned at 140 Times in 111 Posts
Thanked 4,718 Times in 2,620 Posts
cannut has a reputation beyond reputecannut has a reputation beyond reputecannut has a reputation beyond reputecannut has a reputation beyond reputecannut has a reputation beyond reputecannut has a reputation beyond repute
Re: SWISS Airlines only cares about money

Quote:
View Post
yep thats business.... and they are correct thats what travel insurance is for as he had a cheap restrictive ticket.
All the airlines are the same freecken bunsh !!

When was working in calgery for 3 month ,one weekend i got so horney i wanted to get home to my mamma ,in ottawa . You think those bastarts would fly me home BTW don`t get involvet in any bar fight if you can stand the pain
Reply With Quote
The following 4 users would like to thank cannut for this useful post:
  #4  
Old 07.12.2012, 14:12
dodgyken's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Dubi-wonderland
Posts: 5,587
Groaned at 161 Times in 124 Posts
Thanked 7,327 Times in 2,949 Posts
dodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond repute
Re: SWISS Airlines only cares about money

I would argue that it is your friend that only cares about money. He booked the cheapest ticket (saving money) and didn't buy travel insurance (saving money).

Life is never going to tell you when you will have to learn these lessons.
Reply With Quote
The following 15 users would like to thank dodgyken for this useful post:
This user groans at dodgyken for this post:
  #5  
Old 07.12.2012, 14:22
Forum Legend
 
Join Date: May 2010
Location: north
Posts: 5,443
Groaned at 204 Times in 127 Posts
Thanked 4,029 Times in 2,081 Posts
rob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond repute
Re: SWISS Airlines only cares about money

IF its the barcelona to zurich flight tonight you can tell your friend there are 147 seats available so they would have no problems or concerns with overbooking and although they have to pay a large amount for a last minute ticket they should contact his travel insurance company for assistance.



single is 359 euro but if he buys a return its 156 euro and bin the return part of the ticket.
Reply With Quote
The following 2 users would like to thank rob1 for this useful post:
  #6  
Old 07.12.2012, 14:23
1SIX1's Avatar
Forum Veteran
 
Join Date: Dec 2012
Location: Howay Doon Sooth!
Posts: 658
Groaned at 24 Times in 11 Posts
Thanked 667 Times in 316 Posts
1SIX1 has earned the respect of many1SIX1 has earned the respect of many1SIX1 has earned the respect of many
Re: SWISS Airlines only cares about money

Man up is my advice. I've seen it referred to as HTFU by an old, Aussie friend.
Reply With Quote
The following 2 users would like to thank 1SIX1 for this useful post:
  #7  
Old 07.12.2012, 14:32
Nil's Avatar
Nil Nil is offline
Forum Legend
 
Join Date: Sep 2007
Location: Basel
Posts: 10,099
Groaned at 394 Times in 311 Posts
Thanked 14,066 Times in 5,568 Posts
Nil has a reputation beyond reputeNil has a reputation beyond reputeNil has a reputation beyond reputeNil has a reputation beyond reputeNil has a reputation beyond reputeNil has a reputation beyond repute
Re: SWISS Airlines only cares about money

If he didn't have a broken nose, when is he suppose to come back to Zurich?

By the way, it is certainly not the fault of Swiss if he got in a bad situation. Sorry for him though...

If I can help, let me know.
Reply With Quote
The following 3 users would like to thank Nil for this useful post:
  #8  
Old 07.12.2012, 14:37
miniMia's Avatar
Forum Legend
 
Join Date: Apr 2007
Location: romandie
Posts: 8,099
Groaned at 74 Times in 66 Posts
Thanked 5,825 Times in 3,046 Posts
miniMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond repute
Re: SWISS Airlines only cares about money

I'm so sorry that you friend got attacked. I hope he gets better soon. Although with things like this it is often the emotional scars that take longer to heal.

If you have to buy a new ticket you might want to try easyJet to see if they are cheaper and/or check the last minute specials page on Swiss.

Ah, yes. Nil has a point. Did he miss his flight or does he want to come back early?
Reply With Quote
  #9  
Old 07.12.2012, 14:39
dodgyken's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Dubi-wonderland
Posts: 5,587
Groaned at 161 Times in 124 Posts
Thanked 7,327 Times in 2,949 Posts
dodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond repute
Re: SWISS Airlines only cares about money

Read the original post!!! He says when the friend is scheduled to fly home.
Reply With Quote
  #10  
Old 07.12.2012, 14:43
Angela-74's Avatar
Forum Legend
 
Join Date: May 2009
Location: Kanton Neuchatel
Posts: 6,917
Groaned at 113 Times in 93 Posts
Thanked 5,632 Times in 2,747 Posts
Angela-74 has a reputation beyond reputeAngela-74 has a reputation beyond reputeAngela-74 has a reputation beyond reputeAngela-74 has a reputation beyond reputeAngela-74 has a reputation beyond reputeAngela-74 has a reputation beyond repute
Re: SWISS Airlines only cares about money

I do feel sorry for your friend, he has to consider though that if he had surgery to repair the nose (which I doubt) he will have to wait at least a week to fly. Otherwise he should be able to fly. He should just have a nasal decongestant in hand.

Hopefully he will have a speedy recovery.
Reply With Quote
  #11  
Old 07.12.2012, 14:48
miniMia's Avatar
Forum Legend
 
Join Date: Apr 2007
Location: romandie
Posts: 8,099
Groaned at 74 Times in 66 Posts
Thanked 5,825 Times in 3,046 Posts
miniMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond repute
Re: SWISS Airlines only cares about money

Quote:
View Post
Read the original post!!! He says when the friend is scheduled to fly home.
Blame Nil. She confused me!! :P
Reply With Quote
  #12  
Old 07.12.2012, 14:51
cannut's Avatar
Forum Legend
 
Join Date: Jul 2008
Location: canada
Posts: 5,887
Groaned at 140 Times in 111 Posts
Thanked 4,718 Times in 2,620 Posts
cannut has a reputation beyond reputecannut has a reputation beyond reputecannut has a reputation beyond reputecannut has a reputation beyond reputecannut has a reputation beyond reputecannut has a reputation beyond repute
Re: SWISS Airlines only cares about money

Quote:
View Post
Blame Nil. She confused me!! :P

Women
Reply With Quote
The following 2 users would like to thank cannut for this useful post:
  #13  
Old 07.12.2012, 14:54
Forum Legend
 
Join Date: Sep 2010
Location: Neuchatel
Posts: 14,656
Groaned at 196 Times in 147 Posts
Thanked 15,988 Times in 7,109 Posts
Odile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond repute
Re: SWISS Airlines only cares about money

Quote:
View Post
yep thats business.... and they are correct thats what travel insurance is for as he had a cheap restrictive ticket.

Well yes, of course. But in view of the fact it is really a quiet time, plenty of seats- a bit of compassion wouldn't go amiss, would it
Reply With Quote
The following 2 users would like to thank Odile for this useful post:
  #14  
Old 07.12.2012, 14:55
Senior Member
 
Join Date: Jan 2012
Location: Anywhere but deadheadland
Posts: 374
Groaned at 9 Times in 7 Posts
Thanked 261 Times in 139 Posts
jonbvn has an excellent reputationjonbvn has an excellent reputationjonbvn has an excellent reputationjonbvn has an excellent reputation
Re: SWISS Airlines only cares about money

Airlines are businesses not charities. If they helped everyone with a hard luck story, they would go out of business in short order.
Reply With Quote
  #15  
Old 07.12.2012, 14:56
1SIX1's Avatar
Forum Veteran
 
Join Date: Dec 2012
Location: Howay Doon Sooth!
Posts: 658
Groaned at 24 Times in 11 Posts
Thanked 667 Times in 316 Posts
1SIX1 has earned the respect of many1SIX1 has earned the respect of many1SIX1 has earned the respect of many
Re: SWISS Airlines only cares about money

Quote:
View Post
Well yes, of course. But in view of the fact it is really a quiet time, plenty of seats- a bit of compassion wouldn't go amiss, would it
I'm sure they have lots of claims like this.
  • Got beaten up
  • Fell over, cut knee
  • Had a row, split up
  • Weather's not good
  • Child feeling ill
Reply With Quote
This user would like to thank 1SIX1 for this useful post:
  #16  
Old 07.12.2012, 14:57
dodgyken's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Dubi-wonderland
Posts: 5,587
Groaned at 161 Times in 124 Posts
Thanked 7,327 Times in 2,949 Posts
dodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond repute
Re: SWISS Airlines only cares about money

Quote:
View Post
Well yes, of course. But in view of the fact it is really a quiet time, plenty of seats- a bit of compassion wouldn't go amiss, would it
Remind me again how "compassionate" consumers were when SwissAir went under?

Or MG Rover in the UK?
Or Saab?
Or <INSERT NAME OF ANY OTHER BUSINESS THAT WENT BUST - BIG OR SMALL>?

Travel insurance is for exactly this purpose.
Reply With Quote
The following 2 users would like to thank dodgyken for this useful post:
  #17  
Old 07.12.2012, 14:59
Forum Legend
 
Join Date: May 2010
Location: north
Posts: 5,443
Groaned at 204 Times in 127 Posts
Thanked 4,029 Times in 2,081 Posts
rob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond repute
Re: SWISS Airlines only cares about money

Quote:
View Post
Well yes, of course. But in view of the fact it is really a quiet time, plenty of seats- a bit of compassion wouldn't go amiss, would it

what next.. i was stuck in traffic missed my flight so i want another... ?

business is business however fair or unfair it is.

reading thru the OP post i missed the friend wants to come back 1 day early, doubt any travel insurance will pay for that, and anyway the cost is only 156 euro so he should open the wallet and come back if he is that desperate.
Reply With Quote
  #18  
Old 07.12.2012, 14:59
TexasLynette's Avatar
Senior Member
 
Join Date: Aug 2011
Location: Thurgau
Posts: 383
Groaned at 6 Times in 5 Posts
Thanked 421 Times in 183 Posts
TexasLynette has an excellent reputationTexasLynette has an excellent reputationTexasLynette has an excellent reputationTexasLynette has an excellent reputation
Re: SWISS Airlines only cares about money

I was going to say the same thing: they are a business, not the Salvation Army.
Reply With Quote
  #19  
Old 07.12.2012, 15:01
Merrylegs's Avatar
Forum Veteran
 
Join Date: Oct 2007
Location: Vaud/Valais
Posts: 807
Groaned at 26 Times in 17 Posts
Thanked 885 Times in 385 Posts
Merrylegs has a reputation beyond reputeMerrylegs has a reputation beyond reputeMerrylegs has a reputation beyond reputeMerrylegs has a reputation beyond repute
Re: SWISS Airlines only cares about money

Admittedly, it was a few years ago, but a friend of mine was visiting Germany, can't remember which city, when she had a minor stroke, and was hospitalised for a few days. Swiss Airlines changed her ticket and that of her husband without any charge in order that she could return to Switzerland earlier than planned.
Reply With Quote
The following 2 users would like to thank Merrylegs for this useful post:
  #20  
Old 07.12.2012, 15:03
Forum Legend
 
Join Date: May 2010
Location: north
Posts: 5,443
Groaned at 204 Times in 127 Posts
Thanked 4,029 Times in 2,081 Posts
rob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond repute
Re: SWISS Airlines only cares about money

Quote:
View Post
Admittedly, it was a few years ago, but a friend of mine was visiting Germany, can't remember which city, when she had a minor stroke, and was hospitalised for a few days. Swiss Airlines changed her ticket and that of her husband without any charge in order that she could return to Switzerland earlier than planned.

there are certain exemptions
Reply With Quote
Reply

Tags
swiss airlines




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Discount vouchers for Swiss airlines? thecheng Items for sale 0 04.05.2012 21:49
Swiss Airlines, offers in September Ittigen Commercial 1 07.09.2011 07:49
Advice about flights to US [Good prices? / best Airlines?] lorenzoroma Transportation/driving 46 05.08.2011 10:07
Swiss Airlines - Positive Experience nickatbasel Other/general 4 25.02.2009 17:16


All times are GMT +1. The time now is 21:29.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0