Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner
Reply
 
Thread Tools Display Modes
  #1  
Old 23.01.2013, 20:34
Newbie 1st class
 
Join Date: Feb 2007
Location: zurich
Posts: 29
Groaned at 0 Times in 0 Posts
Thanked 1 Time in 1 Post
foguang has no particular reputation at present
online shopping failure

As a big fun of Canada Goose, I ordered 2 jackets from the site: canadagoosezurich.cabanova.com and obviously this site is nothing but cheating. They charged my credit card but didn't send my order. I emailed them and got no answer. Please make sure that you don't buy from them!

Anyone has similar experience? I am not sure if I stand a chance to get some money back, my credit card company cannot do anything.

Any advice/tips are highly appreciated!

Last edited by mirfield; 01.02.2013 at 21:57. Reason: Removed link, but left website name
Reply With Quote
This user would like to thank foguang for this useful post:
  #2  
Old 23.01.2013, 20:40
jrspet's Avatar
Forum Legend
 
Join Date: Jul 2007
Location: Quaint Wädenswil, Zürich, CH
Posts: 8,153
Groaned at 29 Times in 22 Posts
Thanked 7,036 Times in 3,912 Posts
jrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond repute
Re: online shopping failure

Ask your card issuer to perform a chargeback.

Quote:
Queried whois.antagus.de with "cabanova.com"...

Whois Server Version 2.1 at whois.tmagnic.net

Database contains ONLY .COM, .NET, .TV, .CC domains.

Owner Contact:
Cabanova Flash Site Builder
Cabanova GmbH
Fuerstenwall 228
Duesseldorf, 40215, DE

Punycode Name: cabanova.com
Unicode Name: cabanova.com

Admin Contact
Bas Schmitz
Efirst GmbH
bas.schmitz@cabanova.com
Fuerstenwall 228
Duesseldorf, 40215, DE
phone: +49.2113033185

Technical Contact
Catalin Constantin
Cabanova GmbH
catalin.constantin@cabanova.com
Fuerstenwall 228
Duesseldorf, 40215, DE
phone: +49.2113033185

Zone Contact
Bas Schmitz
Efirst GmbH
bas.schmitz@cabanova.com
Fuerstenwall 228
Duesseldorf, 40215, DE
phone: +49.2113033185
Reply With Quote
The following 7 users would like to thank jrspet for this useful post:
  #3  
Old 24.01.2013, 09:40
Senior Member
 
Join Date: Jan 2012
Location: Anywhere but deadheadland
Posts: 370
Groaned at 9 Times in 7 Posts
Thanked 261 Times in 139 Posts
jonbvn has an excellent reputationjonbvn has an excellent reputationjonbvn has an excellent reputationjonbvn has an excellent reputation
Re: online shopping failure

In my experience, there are lots of dodgy websites offering Canada goose jackets at impossibly cheap prices.

I would suggest you go to the official CG website and find a local official retailer.

http://www.canada-goose.com
Reply With Quote
This user would like to thank jonbvn for this useful post:
  #4  
Old 24.01.2013, 09:43
Assassin's Avatar
Forum Legend
 
Join Date: Mar 2010
Location: Chasing clouds
Posts: 3,969
Groaned at 171 Times in 119 Posts
Thanked 11,226 Times in 3,073 Posts
Assassin has a reputation beyond reputeAssassin has a reputation beyond reputeAssassin has a reputation beyond reputeAssassin has a reputation beyond reputeAssassin has a reputation beyond reputeAssassin has a reputation beyond repute
Re: online shopping failure

Maybe all the jackets have flown south for winter?

Sorry to hear about your troubles.
Reply With Quote
This user would like to thank Assassin for this useful post:
  #5  
Old 24.01.2013, 09:48
Glendyn's Avatar
Forum Veteran
 
Join Date: Nov 2008
Location: ZH. Horgen area
Posts: 776
Groaned at 12 Times in 6 Posts
Thanked 933 Times in 385 Posts
Glendyn has a reputation beyond reputeGlendyn has a reputation beyond reputeGlendyn has a reputation beyond reputeGlendyn has a reputation beyond reputeGlendyn has a reputation beyond repute
Re: online shopping failure

I suggest to remove the link in the first post and just leave the name of the site - otherwise EF is just helping with their search engine ranking, and others to become victims.
Reply With Quote
The following 5 users would like to thank Glendyn for this useful post:
  #6  
Old 27.01.2013, 13:50
Member
 
Join Date: Nov 2010
Location: Zurich
Posts: 228
Groaned at 11 Times in 9 Posts
Thanked 80 Times in 43 Posts
Harrie Nak has no particular reputation at present
Re: online shopping failure

I probably won't have to tell you that it wasn't very smart to not buy from an official retailer. These jackets are known for being counterfeited.
Best bet - as there's not much else left to do I'm afraid - would be to try and get a chargeback from your credit card company.
Reply With Quote
  #7  
Old 27.01.2013, 13:56
jrspet's Avatar
Forum Legend
 
Join Date: Jul 2007
Location: Quaint Wädenswil, Zürich, CH
Posts: 8,153
Groaned at 29 Times in 22 Posts
Thanked 7,036 Times in 3,912 Posts
jrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond repute
Re: online shopping failure



Like it was mentioned, get a chargeback ASAP ( Rückbelastung in DE ).
Attached Thumbnails
online-shopping-failure-notauth.jpg  

Last edited by jrspet; 27.01.2013 at 14:10.
Reply With Quote
This user would like to thank jrspet for this useful post:
  #8  
Old 27.01.2013, 14:01
3Wishes's Avatar
Moderately Amused
 
Join Date: Jul 2010
Location: Bern area
Posts: 6,098
Groaned at 34 Times in 31 Posts
Thanked 8,303 Times in 3,958 Posts
3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute
Re: online shopping failure

Quote:
View Post
... my credit card company cannot do anything.
I'm not so sure. I think Jrspet is correct - your cc can chargeback or you can dispute the charge. Then the vendor has to prove you got your merchandise.

Also, you only mention you emailed the company. How long after you were supposed to get the merchandise did you email them? Have you tried calling too? Sending a registered letter? There are plenty of options still left for you, but it might require some time and effort on your part. Hope it works out.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Online Shopping Tip i_claudia Other/general 47 04.06.2016 18:54
Online Shopping Nickers Daily life 82 21.05.2015 14:51
Shopping online sspringer Finance/banking/taxation 1 07.02.2011 16:45
Taxes and Duties from online Shopping VS A Shopping trip in Germany champy Finance/banking/taxation 2 27.01.2010 23:40
Online shopping maharajah Other/general 6 04.09.2009 12:58


All times are GMT +2. The time now is 16:28.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0