online shopping failure

foguang · #1 23.01.2013, 19:34

As a big fun of Canada Goose, I ordered 2 jackets from the site: canadagoosezurich.cabanova.com and obviously this site is nothing but cheating. They charged my credit card but didn't send my order. I emailed them and got no answer. Please make sure that you don't buy from them!

Anyone has similar experience? I am not sure if I stand a chance to get some money back, my credit card company cannot do anything.

Any advice/tips are highly appreciated!

jrspet · #2 23.01.2013, 19:40

Ask your card issuer to perform a chargeback.

	Quote:
	Queried whois.antagus.de with "cabanova.com"... Whois Server Version 2.1 at whois.tmagnic.net Database contains ONLY .COM, .NET, .TV, .CC domains. Owner Contact: Cabanova Flash Site Builder Cabanova GmbH Fuerstenwall 228 Duesseldorf, 40215, DE Punycode Name: cabanova.com Unicode Name: cabanova.com Admin Contact Bas Schmitz Efirst GmbH bas.schmitz@cabanova.com Fuerstenwall 228 Duesseldorf, 40215, DE phone: +49.2113033185 Technical Contact Catalin Constantin Cabanova GmbH catalin.constantin@cabanova.com Fuerstenwall 228 Duesseldorf, 40215, DE phone: +49.2113033185 Zone Contact Bas Schmitz Efirst GmbH bas.schmitz@cabanova.com Fuerstenwall 228 Duesseldorf, 40215, DE phone: +49.2113033185

jonbvn · #3 24.01.2013, 08:40

In my experience, there are lots of dodgy websites offering Canada goose jackets at impossibly cheap prices.

I would suggest you go to the official CG website and find a local official retailer.

http://www.canada-goose.com

Assassin · #4 24.01.2013, 08:43

Maybe all the jackets have flown south for winter?

Sorry to hear about your troubles.

Glendyn · #5 24.01.2013, 08:48

I suggest to remove the link in the first post and just leave the name of the site - otherwise EF is just helping with their search engine ranking, and others to become victims.

Harrie Nak · #6 27.01.2013, 12:50

I probably won't have to tell you that it wasn't very smart to not buy from an official retailer. These jackets are known for being counterfeited.
Best bet - as there's not much else left to do I'm afraid - would be to try and get a chargeback from your credit card company.

jrspet · #7 27.01.2013, 12:56

Like it was mentioned, get a chargeback ASAP ( Rückbelastung in DE ).

3Wishes · #8 27.01.2013, 13:01

	Quote:	foguang
	... my credit card company cannot do anything.

I'm not so sure. I think Jrspet is correct - your cc can chargeback or you can dispute the charge. Then the vendor has to prove you got your merchandise.

Also, you only mention you emailed the company. How long after you were supposed to get the merchandise did you email them? Have you tried calling too? Sending a registered letter? There are plenty of options still left for you, but it might require some time and effort on your part. Hope it works out.