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Old 27.01.2014, 13:25
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Silhouette Fitness Club. Terrible.

All,
just a heads up, this is the worst gym company I have encounterd in any country. Four times I advised (with evidence) them the same injury for which under the terms of my contract I can hold my membership and they still harrass me to renew the contract - demanding late payment fees.
Can you believe that in order to cancel my mebership, they insist I send a cancellation by registered post (will not accept email).
They are also incredibly rude.
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Old 27.01.2014, 13:27
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Re: Silhouette Fitness Club. Terrible.

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All,
just a heads up, this is the worst gym company I have encounterd in any country. Four times I advised (with evidence) them the same injury for which under the terms of my contract I can hold my membership and they still harrass me to renew the contract - demanding late payment fees.
Can you believe that in order to cancel my mebership, they insist I send a cancellation by registered post (will not accept email).
They are also incredibly rude.
Written notice sent by registered mail is kind of normal practice for any termination, not just in Switzerland. Applies both ways - customer and provider, by the way.

What do you mean by "hold your membership"? Did you want them to suspend your membership until your injury heals?

How were they rude, exactly?

Welcome to the forum, by the way.
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Old 27.01.2014, 13:35
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Re: Silhouette Fitness Club. Terrible.

Hi Sean,

Thats pretty common and usually you should give 3 months notice. In fact, this happens for alot of contracts here: Register a letter and provide 3 months notice.

Sorry but... thats it!
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Old 27.01.2014, 13:37
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Re: Silhouette Fitness Club. Terrible.

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Can you believe that in order to cancel my mebership, they insist I send a cancellation by registered post (will not accept email).
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Old 27.01.2014, 13:40
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Re: Silhouette Fitness Club. Terrible.

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Written notice sent by registered mail is kind of normal practice for any termination, not just in Switzerland. Applies both ways - customer and provider, by the way.

What do you mean by "hold your membership"? Did you want them to suspend your membership until your injury heals?

How were they rude, exactly?

Welcome to the forum, by the way.
Yes, under the terms of the premium contract bought I am entitled to suspend the contract for up to three months for injury or work (being out of the country).

Rude in term sof the attitude problem.

Lesson learned on the contract termination. Thanks!
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Old 27.01.2014, 14:05
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Re: Silhouette Fitness Club. Terrible.

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Hi Sean,

Thats pretty common and usually you should give 3 months notice. In fact, this happens for alot of contracts here: Register a letter and provide 3 months notice.

Sorry but... thats it!
It's true, it sucks but that's how it is...
I just cancelled mine too in December and have to pay until March before I can join a new one... I don't mind it, because I knew about it. I guess it's more annoying if you hear about it when it comes out under other circumstances such as yours...
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Old 27.01.2014, 14:07
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Re: Silhouette Fitness Club. Terrible.

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It's true, it sucks but that's how it is...
I just cancelled mine too in December and have to pay until March before I can join a new one... I don't mind it, because I knew about it. I guess it's more annoying if you hear about it when it comes out under other circumstances such as yours...
Yep Im paying an additional year with Sunrise because I didnt cancel mine on tim. I thought a month would be enough!

Anyways, lesson learned!
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Old 27.01.2014, 14:26
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Re: Silhouette Fitness Club. Terrible.

What does the contract say about termination?
par ecrit / schriftlich / written? Then e-mail in not good enough, it has to be a signed letter. (AFAIK a qualified electronic signature like SuisseID is also O.K. Art. 14 OR)

Regarding, registered mail or not. This is optional, but it is alot easier to proof the delivery of the resignation if use it. Otherwise, you rely on their incompetence that they admit the reciving of the termination. But better check your contract on this topic too.

Last edited by aSwissInTheUS; 27.01.2014 at 14:37.
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Old 27.01.2014, 21:19
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Re: Silhouette Fitness Club. Terrible.

I found them pretty good, they usually send a reminder letter well in advance and say if you want cancel, please do so by such and such a date. This is more than what many other companies do.
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Old 27.01.2014, 22:29
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Re: Silhouette Fitness Club. Terrible.

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I found them pretty good, they usually send a reminder letter well in advance and say if you want cancel, please do so by such and such a date. This is more than what many other companies do.
When you sign the contract they even mark the terms & conditions where you have to give 1 months notice, they spell it out.......
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Old 28.01.2014, 07:44
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Re: Silhouette Fitness Club. Terrible.

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Lesson learned on the contract termination. Thanks!
As you can write you can read as well. Use this skill next time BEFORE you sign a contract.
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Old 29.01.2014, 14:38
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Re: Silhouette Fitness Club. Terrible.

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All,
just a heads up, this is the worst gym company I have encounterd in any country. Four times I advised (with evidence) them the same injury for which under the terms of my contract I can hold my membership and they still harrass me to renew the contract - demanding late payment fees.
Can you believe that in order to cancel my mebership, they insist I send a cancellation by registered post (will not accept email).
They are also incredibly rude.
Which one are you at that the people are rude? I go to Silhouette at Zurich Forum and they've been nice.

Anyway, in Switzerland it is absolutely normal to have to give 3 months notice by registered letter -- and when I signed up a few months ago, they specifically pointed that out to me in the terms and conditions.

Either way, gyms worldwide are known for being among the toughest kinds of businesses with regards to contracts, since so many people sign up for a year and then stop going after a few months. It's hardly limited to Silhouette or Switzerland.
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Old 29.01.2014, 15:01
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Re: Silhouette Fitness Club. Terrible.

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As you can write you can read as well. Use this skill next time BEFORE you sign a contract.
OK that was brutal but not very far from the truth.

My Law teacher gave me lots of good advice. The best advice I was given was...

Always read every contract...always.

If you don´t then you may ruin your whole life in the future.

Lastly if I were you I would hope that this fitness club does not discover your post.
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Old 29.01.2014, 15:47
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Re: Silhouette Fitness Club. Terrible.

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Either way, gyms worldwide are known for being among the toughest kinds of businesses with regards to contracts, since so many people sign up for a year and then stop going after a few months. It's hardly limited to Silhouette or Switzerland.
Isn't this exactly the kind of customer gyms thrive on? You don't want members coming in regularly all year wearing out your equipment. Just sting 'em once during their post Xmas over-indulgence guilt and not see them again for another year. Perfect.
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Old 03.02.2014, 15:28
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Re: Silhouette Fitness Club. Terrible.

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Isn't this exactly the kind of customer gyms thrive on? You don't want members coming in regularly all year wearing out your equipment. Just sting 'em once during their post Xmas over-indulgence guilt and not see them again for another year. Perfect.
I think too much time has elapsed for me to be able to edit my post.

I'd just like to add this link to illustrate my point.
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Old 03.02.2014, 15:55
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Re: Silhouette Fitness Club. Terrible.

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I think too much time has elapsed for me to be able to edit my post.

I'd just like to add this link to illustrate my point.
Saw this over Christmas and it compounds the point, along with a nice niche business idea...
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Old 06.02.2014, 15:10
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Re: Silhouette Fitness Club. Terrible.

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Isn't this exactly the kind of customer gyms thrive on? You don't want members coming in regularly all year wearing out your equipment. Just sting 'em once during their post Xmas over-indulgence guilt and not see them again for another year. Perfect.
Hehe yeah!

In the industry, they probably refer to the customers who come throughout their contract as "deadbeats", just like the credit card industry calls cardholders who pay off their balances in full. (Yup, I'm a deadbeat...)

So true! At my gym, it's been much busier since the new year. I don't think it'll last for long...
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Old 06.02.2014, 15:11
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Saw this over Christmas and it compounds the point, along with a nice niche business idea...
Niche? Seems like it'd be the most successful mass-market gym possible!
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Old 06.02.2014, 16:14
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Re: Silhouette Fitness Club. Terrible.

http://www.paunchiness.com/wp-conten...Commercial.mp4


Sounds like a better choice...
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Old 23.07.2014, 16:44
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Re: Silhouette Fitness Club. Terrible.

Guys,
further to my last posts, I have now received a debt collectors notice for non-payment of membership fees completely out of the blue (no contact from Silhouette themselves prior to this). Thankfully I still have the post office receipt proving I sent the cancellation notice in good time, so they will be getting zero out of me but just another heads up with this company.
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