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Old 13.11.2014, 16:29
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Stupid Mobility no-show fees!

Ridiculous no-show charges! I booked a car and due to a change of plans I didn't use it. Would expect to be charged for the hours I booked. NO - was charged DOUBLE for a no show! Woman on the phone tried to justify it by saying the "car wasn't available for someone else". Of course it wasn't, I booked it! Surely it is my prerogative what I do with my booking, if I drive the car or not I rented it for 6 hours, you can charge me for 6 hours' rent???

This is certainly not fair and possibly illegal - for example, if I book a hotel room for 100 CHF and I don't show up, the hotel cannot charge me 200 CHF as a no-show fee! The maximum no-show fee should surely be the amount that was due in the first place, not MORE!

Very dissatisfied.
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Old 13.11.2014, 16:31
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Re: Stupid Mobility no-show fees!

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Very dissatisfied.
What does the contract say?
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Old 13.11.2014, 16:32
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Re: Stupid Mobility no-show fees!

It's in their terms and conditions to be fair.

And you could have cancelled the booking for a lesser fee.

You're best approach would have been to ask them to waive the no-show fee as a gesture of good will and a promise not to do it again ever.
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Old 13.11.2014, 16:33
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Re: Stupid Mobility no-show fees!

Does seem unfair to charge you more than the charge you would have paid had you used it, but I guess they view it as a deterrent.

Your analogy with a hotel no-show is a fair one. Next time, arrange for someone to drive the car around the block or something.
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Old 13.11.2014, 16:37
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Re: Stupid Mobility no-show fees!

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Ridiculous no-show charges! I booked a car and due to a change of plans I didn't use it. Would expect to be charged for the hours I booked. NO - was charged DOUBLE for a no show! Woman on the phone tried to justify it by saying the "car wasn't available for someone else". Of course it wasn't, I booked it! Surely it is my prerogative what I do with my booking, if I drive the car or not I rented it for 6 hours, you can charge me for 6 hours' rent???

This is certainly not fair and possibly illegal - for example, if I book a hotel room for 100 CHF and I don't show up, the hotel cannot charge me 200 CHF as a no-show fee! The maximum no-show fee should surely be the amount that was due in the first place, not MORE!

Very dissatisfied.
I'm not sure how the system works since I have never used mobility myself, but don't you have to pay as well something for every km you are driving in addition to the hourly rent fee? Then it would make sense that you have to pay more than the hourly rent fee....
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Old 13.11.2014, 16:43
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Re: Stupid Mobility no-show fees!

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Does seem unfair to charge you more than the charge you would have paid had you used it, but I guess they view it as a deterrent.
It's not quite like that. If she would have used it she would have added KM which could have been a lot more than the hourly fee. Or, otherwise someone else could have used the car to add those said Km.

Seems a bit unfair but at certain times (weekends etc) cars are in high demand. As said, there is the possibility to cancel at a much lower fee.
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Old 13.11.2014, 16:44
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Re: Stupid Mobility no-show fees!

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Does seem unfair to charge you more than the charge you would have paid had you used it, but I guess they view it as a deterrent.

Your analogy with a hotel no-show is a fair one. Next time, arrange for someone to drive the car around the block or something.
Not so sure on that.

The assumption is that the OP not only booked and didn't use a car but they prevented someone else from doing so and accruing extra charges.

Lets say the 6 hours is for an economy car - and was to include a journey of 40km each way. Mobility would earn 6 hours (17chf) and 80km (51.20chf). They are charging the OP 34chf for not using the car.

Seems pretty reasonable to me
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Old 13.11.2014, 16:44
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Re: Stupid Mobility no-show fees!

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This is certainly not fair and possibly illegal - for example, if I book a hotel room for 100 CHF and I don't show up, the hotel cannot charge me 200 CHF as a no-show fee! The maximum no-show fee should surely be the amount that was due in the first place, not MORE!

Very dissatisfied.
It does seem like a deterrent as Adrian wrote.

There really are a limited number of cars.

It's not the point that you booked it. The fact that you booked it and then didn't use it means you've denied another customer the chance to use it.

I don't like your hotel analogy.

It's more like booking an operation and a stay in a private hospital and then not turning up.
You may still be paying for it but you are denying someone else the chance to have an operation on that date.

As others have said, you should have cancelled and then just paid 2.50 CHF
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Old 13.11.2014, 16:50
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Re: Stupid Mobility no-show fees!

Personally I agree with it since it encourages people to cancel rather than no-show. A no show is a little lazy and selfish. Since with a no show the use of the car is then potentially denied for the use of someone else.
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Old 13.11.2014, 16:52
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Re: Stupid Mobility no-show fees!

If it were a private company I would agree with you, however it isn't and therefore I do think a deterrent is justified.

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Mobility is organised as a cooperative. This legal form is conducive to the implementation of a long-term, sustainable strategy. The profit generated remains in the cooperative and serves innovation and long-term investment
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Old 13.11.2014, 16:53
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Re: Stupid Mobility no-show fees!

It's not in my contract. It was apparently a new fee introduced on 01.03.2014. My mobility contract was signed many years ago.

Apparently contract holders were notified of this change in the "Mobility Journal", a piece of junk mail they send out semi-annually or so. Excuse me for not being an avid reader of the Mobility Journal. I don't even know if I received it - if I did it almost certainly went straight in the bin.

Contracts aside, it's really a question of fairness. Under Swiss law it's not acceptable to hide terms and conditions that could not be reasonably expected in the terms and conditions legal text only, they should also be made visible at the point of sale.

Nowhere on Mobility's point of sale, i.e. here: https://www.mobility.ch, do they mention a doubling of the hourly rate if you don't show up. This information is hidden on page 6 of a PDF that you need to download in order to read. This does not constitute a transparent presentation of the charge, nor is the charge one that could be reasonably expected, as I would wager it's without precedent (flight bookings, hotel bookings, regular car rental bookings) to charge more than the sale price in case of a no-show. Can you imagine if Ryanair imposed a "no-show" fee where they would hit your credit card for a 100% surcharge just for not showing up? Dangerous road to go down.
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Old 13.11.2014, 17:02
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Re: Stupid Mobility no-show fees!

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Apparently contract holders were notified of this change in the "Mobility Journal", a piece of junk mail they send out semi-annually or so. Excuse me for not being an avid reader of the Mobility Journal. I don't even know if I received it - if I did it almost certainly went straight in the bin.
How would you expect to be informed, if not by post?

Carrier pigeon?
Town Crier?
Telegram?
Telex?
Kiss-O-Gram?
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Old 13.11.2014, 17:04
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Re: Stupid Mobility no-show fees!

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What does the contract say?
Sometimes it is a shock for some when they are put in their place.

I prefer the altruistic option.

If you had missed out on a booking due to someone who booked, then didnt need the car and then did not bother to release the car how would you feel?

I suspect you might spit the dummy out of the pram and whinge untill the cows..go back up to the alpine pastures.

Anyone who is in breach of contract in SUI gets the book thrown at them. That is usualy one of the first lessons that new arrivals learn. The key is to take it on the chin, learn and move on.

Although in your case that remains to be seen.

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Old 13.11.2014, 17:04
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Re: Stupid Mobility no-show fees!

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....excessive whining and bitching......
Page 1

Suck it up princess
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Old 13.11.2014, 17:06
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Re: Stupid Mobility no-show fees!

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How would you expect to be informed, if not by post?

Carrier pigeon?
Town Crier?
Telegram?
Telex?
Kiss-O-Gram?
You missed out telekenisis and all the other dungeons and dragons stuff...

Are the Kiss-O-Gram delivery girls cute and healthy?
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Old 13.11.2014, 17:12
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Re: Stupid Mobility no-show fees!

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Page 1

Suck it up princess
no, that's page 6. Look at the page numbers at the bottom, you've obviously got a link to an abbreviated document.
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Old 13.11.2014, 17:14
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Re: Stupid Mobility no-show fees!

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It's not in my contract. It was apparently a new fee introduced on 01.03.2014. My mobility contract was signed many years ago.

Apparently contract holders were notified of this change in the "Mobility Journal", a piece of junk mail they send out semi-annually or so. Excuse me for not being an avid reader of the Mobility Journal. I don't even know if I received it - if I did it almost certainly went straight in the bin.

Contracts aside, it's really a question of fairness. Under Swiss law it's not acceptable to hide terms and conditions that could not be reasonably expected in the terms and conditions legal text only, they should also be made visible at the point of sale.

Nowhere on Mobility's point of sale, i.e. here: https://www.mobility.ch, do they mention a doubling of the hourly rate if you don't show up. This information is hidden on page 6 of a PDF that you need to download in order to read. This does not constitute a transparent presentation of the charge, nor is the charge one that could be reasonably expected, as I would wager it's without precedent (flight bookings, hotel bookings, regular car rental bookings) to charge more than the sale price in case of a no-show. Can you imagine if Ryanair imposed a "no-show" fee where they would hit your credit card for a 100% surcharge just for not showing up? Dangerous road to go down.
Terms and conditions can change and signing the origional contract signifies your acceptance that you will abide by the new conditions. This is pretty much a generic clause in just about every contract of this nature.

My law professor gave me the best advice I have ever been given. She said... "Always carefully read the contract before you sign."

I mean realy this is basic stuff that I am pointing out here.

.
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Old 13.11.2014, 17:18
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Re: Stupid Mobility no-show fees!

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My law professor gave me the best advice I have ever been given. She said... "Always carefully read the contract before you sign."

I mean realy this is basic stuff that I am pointing out here.

.
Good advice, yes - but Swiss law doesn't agree with you. See https://www.konsum.admin.ch/en/faq/7...y-valid/#c1216 and particularly the "Rule on Unusual Provisions".
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Old 13.11.2014, 17:22
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Re: Stupid Mobility no-show fees!

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Good advice, yes - but Swiss law doesn't agree with you. See https://www.konsum.admin.ch/en/faq/7...y-valid/#c1216 and particularly the "Rule on Unusual Provisions".
You probably aren't the first person to contest this (not that you've done that yet, you've just moaned on here).

Assuming that other people have, and that the condition still remains, I should think the Mobility Cooperative probably have that based covered fairly well.
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Old 13.11.2014, 17:26
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Re: Stupid Mobility no-show fees!

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Can you imagine if Ryanair imposed a "no-show" fee where they would hit your credit card for a 100% surcharge just for not showing up? Dangerous road to go down.

Given that most budget-airlines turn a profit by charging the passenger for various "add-ons", I'm surprised it doesn't already happen.
After all, if you don't sit in the plane, you can't buy a 7€ sandwich, nor the 3€ bottle of water and certainly nothing from the duty-free catalog.

Besides, people seem to make an effort to catch their planes....
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