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  #21  
Old 14.01.2015, 16:55
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Re: Avoid KLM - the flag carrier that think's its a budget airline

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I'm not sure this is strictly true as you can pay for seats and reserve in advance or wait until online check in opens and check in and reserve at same time.

Sure it's a pain in the ass, but then so were high prices we paid for tickets. Tickets are now a lot cheaper and somewhat more flexible, the airlines make where they can, seat reservations and baggage being two sources of revenue
For a long haul flight Swiss charge a staggering 260chf (for 2 people, return) to pre-book the "extra leg room" seats in economy. A fee which isn't applied if you are Senator status.
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Old 14.01.2015, 16:58
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Re: Avoid KLM - the flag carrier that think's its a budget airline

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I used skyscanner.net but that directed me to the KLM website and I booked through them - I assume this means I booked direct but skyscanner got referral money not broker money?
Yup. You've nothing to worry about. Unless you've got a connection in Schiphol, or you're flying with someone else and expect to be seated together .

In all seriousness you should be fine. Just compare the experience to the next time you fly with Swiss.

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For a long haul flight Swiss charge a staggering 260chf (for 2 people, return) to pre-book the "extra leg room" seats in economy. A fee which isn't applied if you are Senator status.
I came home from the airport and kissed my Senator card. I now value it more than the photos of my family members in my wallet.
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  #23  
Old 14.01.2015, 17:07
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Re: Avoid KLM - the flag carrier that think's its a budget airline

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I just booked a KLM flight. I'm suffering buyers remorse. Why are they bad??
they are slow at everything. and most of the fleet hasn't been renovated since 1492.
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  #24  
Old 14.01.2015, 17:07
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Re: Avoid KLM - the flag carrier that think's its a budget airline

I fly KLM quite a bit. They are reasonably good for European flights. I wouldn't fly long-distance with them though.

The KLM website is very functional. You can pay a little bit extra to get an exit row seat or extra legroom. You can upgrade to business class at the last minute (if they have seats available) for 1/10th the usual cost. The flights generally leave on time. The one time I was bumped from a flight (due to overbooking and me checking in last minute), they immediately gave me 300 euro to spend while I waited 2 hours for the next flight.

The paying for baggage thing must be new, because I've never seen it before.

The bad things: the Dutch don't do luxury and they don't do food. Don't fly long-haul with them. Don't fly business class with them.

Finally, I have two announcements for my fellow earthlings, from the Masters of the Universe:

(1) If you fly, you will inevitably be bumped off a flight due to overbooking at some point in time. When you are bumped, just hope you are with an airline that honours not only the law, but the spirit of the law, by hooking you up with a wad of cash and, if required, a nice hotel pronto.

(2) If you book flights through a third party, you will lead an unhappy life of endless misunderstandings, queuing and premium rate phone lines.
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  #25  
Old 14.01.2015, 17:19
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Re: Avoid KLM - the flag carrier that think's its a budget airline

This thread has been brought to your courtesy of one of The Local's biggest advertizers, wait for it - K L M. And to be fair, the air did turn blue when you flew.


Anyway, I can't see why you're blaming what's happened to you on KLM. All carriers are pretty crap these days. Passengers are just an inconvenience and service flew out of the window back in the 80s.

Single incidents don't make an airline's customer service policy. Just consider yourself lucky if you take off more or less on time and arrive at the same airport where your baggage was labeled for.
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  #26  
Old 14.01.2015, 17:26
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Re: Avoid KLM - the flag carrier that think's its a budget airline

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The bad things: the Dutch don't do luxury and they don't do food. Don't fly long-haul with them. Don't fly business class with them.
QFT.

If you have to fly with them, fly economy instead of business and set fire to the money you saved - it will be a better use for it.
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  #27  
Old 14.01.2015, 17:29
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Re: Avoid KLM - the flag carrier that think's its a budget airline

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This thread has been brought to your courtesy of one of The Local's biggest advertizers, wait for it - K L M. And to be fair, the air did turn blue when you flew.


Anyway, I can't see why you're blaming what's happened to you on KLM. All carriers are pretty crap these days. Passengers are just an inconvenience and service flew out of the window back in the 80s.

Single incidents don't make an airline's customer service policy. Just consider yourself lucky if you take off more or less on time and arrive at the same airport where your baggage was labeled for.
I think if the airlines are happy to accept money off third party booking agents then they should be held partly responsible when things go wrong. My beef with KLM isn't about the mistake itself, rather how I was treated by their ground staff, but more so at their inability to rectify the mistake.

Even a half-wit could have recognised the mistake and sorted it. Unless you're smuggling crack, why would you go away with no bags and return with two?! The ground staff I dealt with had the IQ of farm yard animals.
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Old 14.01.2015, 17:36
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Re: Avoid KLM - the flag carrier that think's its a budget airline

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Folr a 12 hour flight, i would seriously consider buying a ticket, if only to have a bit more guaranteed space with a baby, 12 hours is a very long time.....
Yes, I would consider buying a ticket too if I knew that the bulkhead seats will not be reserved for families with infants, and that we would end up passing the baby between the two of us for the whole 12 hours. We have flown long-haul with other airlines, and always had the bulkhead seat reserved for us. These seats are equipped for cots. So you would expect that if you have a baby, you should be able to use those seats.

In any event, our days of travelling with an infant are gone, but my boycott of BA continues. I'd rather do a stopover in Dubai for a few hours than take BA direct ;o)
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  #29  
Old 14.01.2015, 17:38
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Re: Avoid KLM - the flag carrier that think's its a budget airline

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Even a half-wit could have recognised the mistake and sorted it. Unless you're smuggling crack, why would you go away with no bags and return with two?! The ground staff I dealt with had the IQ of farm yard animals.
Says the person who booked flights through a broker

Are you a KLM/Air France frequent flyer? No
Did you book via a broker to get a cheaper ticket? Yes
Did the broker screw up? Yes

That combination entitles you to:
"Don't give a cow's arse" customer service level.
As part of our DGACA customer service we promise to treat you like a blithering idiot; assume you (or your booking agent) screwed up; patronise you for failing to check your ticket; roll our eyes and tut; refer to you the janitor who will be playing the role of supervisor; apply a 500% surcharge to any fee you'll be required to pay; ensure you'll be late for your flight; define any/all hand luggage as being "too big" and insist you check it in; provide your seat reference to cabin crew to ensure your seat is hit by the trolley on every pass, all our prezels are broken and your coffee is spat in; your luggage will be last out of the plane if it makes it on at all.

We know you had a number of airlines to choose from when booking your flight and we're glad you choose to save few CHF and allow us to make your life a living hell.
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  #30  
Old 14.01.2015, 17:39
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Re: Avoid KLM - the flag carrier that think's its a budget airline

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In any event, our days of travelling with an infant are gone, but my boycott of BA continues. I'd rather do a stopover in Dubai for a few hours than take BA direct ;o)
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Old 14.01.2015, 17:43
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Re: Avoid KLM - the flag carrier that think's its a budget airline

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If you have to fly with them, fly economy instead of business and set fire to the money you saved
But not while you're on the plane, eh? They don't like that sort of thing.
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  #32  
Old 14.01.2015, 17:44
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Re: Avoid KLM - the flag carrier that think's its a budget airline

"the flag carrier that think's its a budget airline"

You do know what flag they are carrying, don't you? In other words: Are you seriously surprised that the Dutch are cheapskates?

My "favourite" KLM experience: Flight got cancelled, I bet for economic reasons... so I get on the next one six hours later missing a connection in Amsterdam to Asia. What do I get? Every two hours can I wait in line to get a 5 EUR voucher to use for food at the airport. Large beer at Stuttgart airport: 6.50 EUR...
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  #33  
Old 14.01.2015, 17:48
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Re: Avoid KLM - the flag carrier that think's its a budget airline

Twenty years on, I'm still p*ssed off at KLM for the time I got off the plane in Hong Kong only to find that they had left my dog in Amsterdam.

Something goes wrong with my travel, I'll grumble a bit but get on with my life. Something goes wrong with my dog's travel... Hell hath no fury - you seriously do not want to be on the receiving end.


---

These days I stick to flying Swiss. It's but a shadow of it's former glory, but still far better than many other US/European airlines.
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  #34  
Old 14.01.2015, 17:52
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Re: Avoid KLM - the flag carrier that think's its a budget airline

Although I am Dutch, I avoid KLM. I got fed up with them as well several years ago. I still like Swiss for long haul (never had the chance to fly the Asian airlines or Emirates). BA for me is a no-go as well, but that may be due to the fact that out of 10 flights they lost my luggage 7 times.

And Treverus: not all Dutch are cheapskates!!
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Old 14.01.2015, 17:53
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Re: Avoid KLM - the flag carrier that think's its a budget airline

From the way you guys write, I can see who pays for their own flights and who gets to enjoy gazillions of air miles because they fly for their employer
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Old 14.01.2015, 17:54
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Re: Avoid KLM - the flag carrier that think's its a budget airline

Good point.
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Old 14.01.2015, 17:55
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Re: Avoid KLM - the flag carrier that think's its a budget airline

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And Treverus: not all Dutch are cheapskates!!
Inderdad, but Treverus is German, so he would say that, wouldn't he?
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  #38  
Old 14.01.2015, 18:00
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Re: Avoid KLM - the flag carrier that think's its a budget airline

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And Treverus: not all Dutch are cheapskates!!
well, we are but we don't all have a caravan
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  #39  
Old 14.01.2015, 18:02
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For a long haul flight Swiss charge a staggering 260chf (for 2 people, return) to pre-book the "extra leg room" seats in economy. A fee which isn't applied if you are Senator status.
You mean if I turn up wearing a toga and speaking Latin they will give me extra leg room?

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Says the person who booked flights through a broker

Are you a KLM/Air France frequent flyer? No
Did you book via a broker to get a cheaper ticket? Yes
Did the broker screw up? Yes
I think this is besides the point. If a broker misrepresents the airline's service or mis-sells extras, then it is the responsibility of the airline to take that up and if necessary cease working with that broker. It's not just the customer's fault for going with the broker.

Last edited by 3Wishes; 14.01.2015 at 18:25. Reason: merging successive posts
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Old 14.01.2015, 18:15
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Re: Avoid KLM - the flag carrier that think's its a budget airline

Ryanair used to be terrible but in the last few months they have really upped their game. Have flown with them ten times in the last few months and every one of the flights has been on time or early. The cabin crew are polite and helpful and it is almost unrecognisable.
The first ever flight we took with them to Cork, there was one too many passengers. Not a comfortable feeling when the IRA was active...
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