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Old 10.03.2015, 12:59
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Selling agent/realtor unwilling to schedule a viewing?

apologies first for the rant... We've been looking at properties and recently saw a new listing that we're interested in. I've contacted the agent and she is unwilling to offer any appointment other than the existing one which is inconveniently scheduled during the workday. I would've been able to come out and make a trip there usually, but unfortunately, I have an unavoidable and unrescheduleable conflict that day/time at work.

The agent's reason for not being able to arrange another appointment is that the house is currently occupied - I mean, we've seen quite a few properties here in Switzerland and elsewhere in other countries, and most often than not, the property is occupied, and viewing has never been an issue. We've got financing approved already and I've made this very clear as well to the selling agent so that she knows we're serious and not just wasting her time asking for an appointment.

Anyone else with similar experience in Switzerland? I've ready stories about unprofessional or not-so-responsive agents, but this seems to be the first time we're experiencing one. To be honest, given that properties often stay on the market for quite a long time in this country, I would've expected the agent to be more helpful in terms of viewing appointments.

On a plus side, all of our other visits so far have been good - regardless of how knowledgeable the agent is or isn't, at least all others have been responsive and not difficult with arranging viewings.
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Old 10.03.2015, 13:02
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Re: Selling agent/realtor unwilling to schedule a viewing?

eye opener warning!

Perhaps the current occupant has an an unavoidable and unrescheduleable conflict that day/time at work?
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Old 10.03.2015, 13:04
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Re: Selling agent/realtor unwilling to schedule a viewing?

or maybe the occupier is a renter and doesn't want to help the owner out

but yes, we had similar issues, agents saying we can view a place in 6 weeks time, when they are back from holidays (the agent, not the owner) etc etc they make UK estate agents look like pro's.
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Old 10.03.2015, 13:06
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Re: Selling agent/realtor unwilling to schedule a viewing?

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eye opener warning!

Perhaps the current occupant has an an unavoidable and unrescheduleable conflict that day/time at work?
For example: they could be shooting a pornographic film at that time and don't want actors disturbed.
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Old 10.03.2015, 13:17
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Re: Selling agent/realtor unwilling to schedule a viewing?

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or maybe the occupier is a renter and doesn't want to help the owner out

but yes, we had similar issues, agents saying we can view a place in 6 weeks time, when they are back from holidays (the agent, not the owner) etc etc they make UK estate agents look like pro's.
it's really unbelievable, considering that showing the property forms an integral part of their job and hence why they are paid as estate agents... If all they do is schedule a total of two viewings, each lasting no more than one hour (one of the viewings was at 16h and I offered to show up at 17h30 given than my flight back only landed that day at 16h20 and she said no to me!), I honestly don't know what sort of value they provide to the seller

In other countries, having approved financing means quite a bit, but it doesn't seem to make a difference in this particular instance. Now I just evilly wish that this property will stay on the market for a looooooong loooooooong time and not sell
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Old 10.03.2015, 13:32
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Re: Selling agent/realtor unwilling to schedule a viewing?

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it's really unbelievable, considering that showing the property forms an integral part of their job and hence why they are paid as estate agents... If all they do is schedule a total of two viewings, each lasting no more than one hour (one of the viewings was at 16h and I offered to show up at 17h30 given than my flight back only landed that day at 16h20 and she said no to me!), I honestly don't know what sort of value they provide to the seller

In other countries, having approved financing means quite a bit, but it doesn't seem to make a difference in this particular instance. Now I just evilly wish that this property will stay on the market for a looooooong loooooooong time and not sell
Be careful what you wish for.
If you want to leave your own apartment, viewings need to be organized too.
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Old 10.03.2015, 13:38
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Re: Selling agent/realtor unwilling to schedule a viewing?

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Be careful what you wish for.
If you want to leave your own apartment, viewings need to be organized too.
but viewings of our place would be easy - given that we spend more time out of the flat than in it (it'd be much more difficult if I need to be present for a viewing actually) ... and renting is rather different than selling, I suppose
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Old 10.03.2015, 13:41
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Re: Selling agent/realtor unwilling to schedule a viewing?

I feel your pain.

I've met so many estate agents here who haven't a clue about marketing or salesmanship, let alone the legal and fiduciary aspects of their job. And I say this as both a buyer and a seller.

Part of the problem is that the Swiss market is largely illiquid. Added to that, in the last 8 years or so or so we have been in a property bubble with more buyers than properties available. An agent didn't need to do much more than get out of bed in the morning in order to make his 50K+ per sale commission, competition among buyers did his work for him. So this is the model that most agents follow - even now that the market is deflating, when buyers for many property types are scarce and salesmanship is needed. IME, agents are often more of a hinderance to a sale than anything else.

Owners are part of the problem as well, as there is little concept of a property market. Most people buy for ever and only leave feet first - hence, 'how to sell a house' isn't even on most owners' radar.

In this case - move on. The agent's attitude is indicative of what will come later with this property purchase - and that's likely a headache that you don't need. As the market cools off there will be less frenzy, you will likely find something better.

Wishing you all the best as you navigate this maze...
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Old 10.03.2015, 13:43
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Re: Selling agent/realtor unwilling to schedule a viewing?

It has been said on this forum many times before. Cut out the realtors and go to homegate etc. If somebody doesn't want to do their bit selling, don't whine but just take your custom elsewhere. It's called a free market. And believe me, there are plenty of people out there who will go out of their way to help you. So why waste your time with those who won't?
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Old 10.03.2015, 14:16
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Re: Selling agent/realtor unwilling to schedule a viewing?

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In this case - move on. The agent's attitude is indicative of what will come later with this property purchase - and that's likely a headache that you don't need. As the market cools off there will be less frenzy, you will likely find something better.

Wishing you all the best as you navigate this maze...
There are many owners who do not have any idea what games their agents might be playing. Some agents are very lazy, and just cannot be bothered going back to the owner and asking for additional visits, rescheduling a planned visit, etc. because it is just too much work. There was an agent involved in the house we purchased and we definitely had issues with her. We had a major argument outside the notar's office when all was signed and she decided to tell us the washing machine was not part of the house. It was in the documenation, it was never excluded. I told her it stays or else....

There is a reason that most properties are sold in Switzerland without agents.

If you cannot make the appointment, just ask when the next one is. I know agents will tell you the house will sell in the meantime, but then they may also contact you again asking if you want a visit. Looking costs nothing. As a potential buyer you will have to have thick skin in this market.

Good luck with your house search.
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Old 10.03.2015, 15:24
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Re: Selling agent/realtor unwilling to schedule a viewing?

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It has been said on this forum many times before. Cut out the realtors and go to homegate etc. If somebody doesn't want to do their bit selling, don't whine but just take your custom elsewhere. It's called a free market. And believe me, there are plenty of people out there who will go out of their way to help you. So why waste your time with those who won't?
One can't always cut out the realtors - the property is listed only by the realtor, including its listing on homegate. One has no way to contact the owner unless one goes and ring the door bell directly (and that's only if the property is owner occupied, which I'm not sure). Though I'm tempted to go ring the door bell, I'm not sure howthey would react - it's probably too much... oh well...
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Old 10.03.2015, 15:27
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Re: Selling agent/realtor unwilling to schedule a viewing?

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If you cannot make the appointment, just ask when the next one is. I know agents will tell you the house will sell in the meantime, but then they may also contact you again asking if you want a visit. Looking costs nothing. As a potential buyer you will have to have thick skin in this market.

Good luck with your house search.
Many thanks! did precisely that - told the agent to please inform us if she does plan more viewings in the future. At the mean time, we've been told that there is no viewing scheduled. fingers crossed...
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Old 10.03.2015, 15:35
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Re: Selling agent/realtor unwilling to schedule a viewing?

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One can't always cut out the realtors - the property is listed only by the realtor, including its listing on homegate. One has no way to contact the owner unless one goes and ring the door bell directly (and that's only if the property is owner occupied, which I'm not sure). Though I'm tempted to go ring the door bell, I'm not sure howthey would react - it's probably too much... oh well...
I would strongly advise against ringing the bell. We were selling our home privately, if someone rang the bell, I would not have minded....unless they were an agent. Agents just called and annoyed us.

If you happened to be walking by and saw someone working in the garden, you could start a conversation. I have done that. I have even been invited in to take a look without an appointment.
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Old 10.03.2015, 15:35
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Re: Selling agent/realtor unwilling to schedule a viewing?

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One can't always cut out the realtors - the property is listed only by the realtor, including its listing on homegate. One has no way to contact the owner unless one goes and ring the door bell directly (and that's only if the property is owner occupied, which I'm not sure). Though I'm tempted to go ring the door bell, I'm not sure howthey would react - it's probably too much... oh well...
My point was there are many more properties listed privately on places like Homegate than listed by the realtors. Is the property you're interested in really so unique that you don't believe you'll ever find another like it? So why punish yourself by doing things the hard way?
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Old 10.03.2015, 15:48
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Re: Selling agent/realtor unwilling to schedule a viewing?

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My point was there are many more properties listed privately on places like Homegate than listed by the realtors. Is the property you're interested in really so unique that you don't believe you'll ever find another like it? So why punish yourself by doing things the hard way?
To be fair, there are, in general, fewer properties for sale in this country compared to many others. With that, we're obviously interested in seeing all properties that appear on paper to suit our needs/tastes. That's all I'm saying. You've got even fewer properties left if you only look at the ones listed by the owners. And to add to that, after having a couple automatic alerts setup, we've yet to see a single property that's listed by its owner and that we're interested in. There are far more realtor listed ones than owner listed ones. Perhaps your area is different, but that's the reality here, fortunately or unfortunately.
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Old 10.03.2015, 16:07
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Re: Selling agent/realtor unwilling to schedule a viewing?

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To be fair, there are, in general, fewer properties for sale in this country compared to many others. With that, we're obviously interested in seeing all properties that appear on paper to suit our needs/tastes. That's all I'm saying. You've got even fewer properties left if you only look at the ones listed by the owners. And to add to that, after having a couple automatic alerts setup, we've yet to see a single property that's listed by its owner and that we're interested in. There are far more realtor listed ones than owner listed ones. Perhaps your area is different, but that's the reality here, fortunately or unfortunately.
I understand, but when buying it's never a good idea to come across as being desperate. This is precisely what reinforces realtors in their belief that they can get away with poor service. Sometimes it takes strength and courage to walk away from a deal.
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Old 10.03.2015, 16:46
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Re: Selling agent/realtor unwilling to schedule a viewing?

This is why we'll try to sell our place on our own and save the 3% they charge for a brochure and organising a few viewings.
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Old 10.03.2015, 17:16
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Re: Selling agent/realtor unwilling to schedule a viewing?

We had planned to visit a house & were told the owner only had visits on a Wednesday. And if you ring on a doorbell after having found out the address of the house for sale via the Estate Agent he will say you owe him a commission. They make a list & send letters detailing exactly who they have given the details to & when.
It's all very well to say cut out the realtors but depending on your situation you will need someone to organise & do the viewings around work schedules. It can take many months, even more than a year sometimes, to sell a property. You need a good deal of patience & the ability to deal with all sorts of strange people with their rude comments & demands. In reality here there is very little if any filtering & anyone can go poke their nose round someone elses house with no verification of their financial situation or budget.
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Old 10.03.2015, 17:31
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Re: Selling agent/realtor unwilling to schedule a viewing?

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apologies first for the rant... We've been looking at properties and recently saw a new listing that we're interested in. I've contacted the agent and she is unwilling to offer any appointment other than the existing one which is inconveniently scheduled during the workday. I would've been able to come out and make a trip there usually, but unfortunately, I have an unavoidable and unrescheduleable conflict that day/time at work.

The agent's reason for not being able to arrange another appointment is that the house is currently occupied - I mean, we've seen quite a few properties here in Switzerland and elsewhere in other countries, and most often than not, the property is occupied, and viewing has never been an issue. We've got financing approved already and I've made this very clear as well to the selling agent so that she knows we're serious and not just wasting her time asking for an appointment.

Anyone else with similar experience in Switzerland? I've ready stories about unprofessional or not-so-responsive agents, but this seems to be the first time we're experiencing one. To be honest, given that properties often stay on the market for quite a long time in this country, I would've expected the agent to be more helpful in terms of viewing appointments.

On a plus side, all of our other visits so far have been good - regardless of how knowledgeable the agent is or isn't, at least all others have been responsive and not difficult with arranging viewings.
Quite simply, maybe she doesn't need too, so therefore why should she ?
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Old 28.10.2015, 11:22
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Re: Selling agent/realtor unwilling to schedule a viewing?

One real estate agent brings odd reasons to desuade from showing property on the only date they say property is available for viewing, without giving an alternative date and time?!
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