Switching mobile contract from Orange to UPC Cablecom
I have recently switched my mobile phone contract from Organe to UPC Cablecom. To be precise my contract with Orange was expiring in a few weeks and I called UPC to order a new contract while keeping the existing mobile number.
While making the order with UPC over the phone I have requested them to switch my phone number only as after the date when my current contract with Orange expires.
The sales person assured me that this will be done and that there will be no extra charges. I recall the sales person confirming this since I asked him at least twice just to be sure.
I received the new contract over the hpone and also got my new sim card. All seemed to work well.
However, few days ago I received the final bill from Orange that includes a 500 CHF early termination fee. According to Orange this is their standard policy to charge this amount even if the contract is terminated only one day in advance (I had a two year contract with Orange that was expiring).
UPC did not wait until my contract expired and switched the mobile services immediately. I have sent their customer service several emails regarding this, but did not get any response from them for well over a week.
Are there any other alternatives I could try? It seems a completelly redicolous situation. Orange do not care because I am no longer their customer and UPC does not respond to my query at all.
Any advice would be much appreciated.