I bought 3 tickets for a sport event online mid April through Ticketcorner. Yesterday the agency called me to say there's been a mistake, I have top price premium tickets but only paid for the bottom category and I either need to pay the difference (Fr. 280, original seats cost only cost Fr. 80 as 2 are child seats and these aren't available in premium) or select seats in the correct category.
Having questioned them, it turns out they put the wrong price category on these tickets and are asking me out of goodwill "Verstandnis" to change them, my tickets are valid. Would it be wrong of me to keep them? Would an average swiss person just fall into line and pay up?