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  #21  
Old 22.05.2015, 10:37
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Re: The Swiss hotel industry deserves what it gets

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It doesn't take too much effort to find crap service in every country and in every industry.

US "Gas" stations who point blank refuse to allow you to pump a full tank but want pre-paying - well I don't know extactly how much I am going to need!!!
US car shippers who don't response to enquiries.
Swiss car dealers who don't respond to autoscout enquiries
French vineyards, who despite making an appointment, forget you are coming
Italian shops closing just at the point when you want to do shopping
Italian shops which say they'll open at 4pm - and don't.
UK workman who'll give only an AM or PM slot

And so on and so on.

I don't think that any of the posters are saying the UK or the US is better than CH nor was that the OP's premise. You are demonstrating the same behavior, however, that the Swiss hotel industry seems to have adopted and why there is no sympathy for their whinging now that competition is beginning to creep into the CH fortress.

To go one step further, I would argue that your post reflects a prevalent belief system here (EF and CH in general): Any critical statement must immediately be refuted or deflected because how dare anyone question the superiority of the Swiss __________(fill in the blank). Just look at how screwed up _____________(fill in the blank) are, so how dare they be allowed to say anything.

in fact, post #2 sort of confirms my point. But that may only be my interpretation.
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  #22  
Old 22.05.2015, 11:16
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Re: The Swiss hotel industry deserves what it gets

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Obviously catering, for the modern, busy man ...... pee - and brush your teeth at the same time.
What more cold you want?
Seriously, mate, that thing below the sink is not a pissoir
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  #23  
Old 22.05.2015, 11:18
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Re: The Swiss hotel industry deserves what it gets

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Actually Switzerland has been topping the travel and tourism index for several years, see:

http://en.wikipedia.org/wiki/Travel_...iveness_Report

I agree that on service level there is room for improvement, but Swiss mountains and lakes are impressive, and the good infrastructure etc makes this country very attractive to visit. This year we re down several positions, not sure if the cause is the swiss franc exchange, I would wonder so.
Money talks, rubbish polls walk
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Old 22.05.2015, 11:18
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Re: The Swiss hotel industry deserves what it gets

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Seriously, mate, that thing below the sink is not a pissoir
At the last place we stayed, my three-year old though it was a cool sink for little kids to wash their hands.
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Old 22.05.2015, 11:19
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Re: The Swiss hotel industry deserves what it gets

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Obviously catering, for the modern, busy man ...... pee - and brush your teeth at the same time.
What more cold you want?
If you're tall enough, you don't need no stupid urinal under the sink.
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  #26  
Old 22.05.2015, 11:30
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Re: The Swiss hotel industry deserves what it gets

<sarcasm>
My take is that the Swiss Hotel industry is in fact the underground arm of SVP, working hard to keep those pesky ausslanders from spoiling this pristine place.

You see, without the consistent phlegmatic service, shabby rooms, smelly bathrooms, constant fleecing on every single penny and ridiculously inflated bills, this place would be too nice and everyone would come. One has to keep the balance somehow
</sarcasm>
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Old 22.05.2015, 11:36
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Re: The Swiss hotel industry deserves what it gets

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<sarcasm>
My take is that the Swiss Hotel industry is in fact the underground arm of SVP, working hard to keep those pesky ausslanders from spoiling this pristine place.

You see, without the consistent phlegmatic service, shabby rooms, smelly bathrooms, constant fleecing on every single penny and ridiculously inflated bills, this place would be too nice and everyone would come. One has to keep the balance somehow
</sarcasm>
I can put you in touch with someone to give you private lessons on the appropriate use of emoticons if you'd like to improve your forum skills.

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  #28  
Old 22.05.2015, 11:54
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Re: The Swiss hotel industry deserves what it gets

You guys are aware that there are normally 2 grades of rooms in Swiss Hotels:
Swiss Rooms: the room is modernised regularly, modern clean bathrooms, free morning newspaper, best views in the hotel, spacious, complimentry underground parking, guided tour of the hotel, access to the spa, complimentry mini-bar, free wifi, reasonably priced, etc etc etc

Auslaender Rooms: original furniture and bedding, bathroom not changed in 40 years, views on the rubbish bins or car park, unsuitable for cat related sports, brochure showing a Spa costing 100chf per day to use, 12chf Toblerone in a fridge that is warmer than satan's bum crack, no wifi signal, expensively priced, etc etc

The Swiss rooms require you to call to make your reservation - at least 6 months in advance - but usually made the day you leave the hotel the year before.
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  #29  
Old 22.05.2015, 12:36
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Re: The Swiss hotel industry deserves what it gets

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<sarcasm>
My take is that the Swiss Hotel industry is in fact the underground arm of SVP, working hard to keep those pesky ausslanders from spoiling this pristine place.

You see, without the consistent phlegmatic service, shabby rooms, smelly bathrooms, constant fleecing on every single penny and ridiculously inflated bills, this place would be too nice and everyone would come. One has to keep the balance somehow
</sarcasm>
If that is true, how come you will have a hard time finding a Swiss hotel where most of the staff speaks more than just the absolute basics of the local language?
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  #30  
Old 22.05.2015, 13:49
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Re: The Swiss hotel industry deserves what it gets

I must be the luckiest person then, grant it I have stayed mainly in Geneva and across GR but I have had no issues at all bar the price and well that is CH.

I travel for work at least once a week outside of Switzerland, maybe that is why I find the Swiss offering so reasonable

We do tend to book family run places maybe that is the key?
Most everything is done online and from time to time do receive confirmations and it definitely cannot be that they think I am Swiss as I am rubbish at languages tbh.

Off to buy a lottery ticket....
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  #31  
Old 22.05.2015, 14:07
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Re: The Swiss hotel industry deserves what it gets

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I must be the luckiest person then, grant it I have stayed mainly in Geneva and across GR but I have had no issues at all bar the price and well that is CH.

I travel for work at least once a week outside of Switzerland, maybe that is why I find the Swiss offering so reasonable

We do tend to book family run places maybe that is the key?
Most everything is done online and from time to time do receive confirmations and it definitely cannot be that they think I am Swiss as I am rubbish at languages tbh.

Off to buy a lottery ticket....
I haven't been in many Swiss hotels lately, but for those that i did stay I tend to agree with you. Like you, I typically go to family run places rather than chains. They usually offer to pick me up at the station on arrival, something that in other countries hotels would charge you for or tell you to get a taxi. Likewise, many of these hotels have wholesome local stuff for breakfast, not generic junk food from Aldi or Lidl. I once forgot an item of small value and had already written it off, considering the value too small to bother following up on. Imagine my surprise when they mailed it to me.

Maybe such hotels cost a bit more, but then when in Switzerland you expect that anyway so its all within the factor.
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  #32  
Old 22.05.2015, 14:19
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Re: The Swiss hotel industry deserves what it gets

OK - Let's turn this around.

As per my previous post, I stopped holidaying in Switzerland after many bad experiences, in just about all categories. I'm not willing to throw good money after bad... but I would be willing to give an 'EF reviewed' Swiss hotel another chance.

So those of you who have had good experiences with hotels here, would you mind posting names and contact details, perhaps price range and any other info you deem pertinent?

(Maybe this should be another thread?)
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  #33  
Old 22.05.2015, 15:16
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Re: The Swiss hotel industry deserves what it gets

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Maybe such hotels cost a bit more, but then when in Switzerland you expect that anyway so its all within the factor.
What is "a bit more"? My bad experiences are in fact mostly with family-run hotels - but largely in the mountain resorts. I tend to find larger chains are better value than so-called "family hotels" in these areas - while prices are not really that much different (I'm talking 100-150chuffs per room per night price bracket)
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  #34  
Old 22.05.2015, 15:20
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Re: The Swiss hotel industry deserves what it gets

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OK - Let's turn this around.

As per my previous post, I stopped holidaying in Switzerland after many bad experiences, in just about all categories. I'm not willing to throw good money after bad... but I would be willing to give an 'EF reviewed' Swiss hotel another chance.

So those of you who have had good experiences with hotels here, would you mind posting names and contact details, perhaps price range and any other info you deem pertinent?

(Maybe this should be another thread?)
I just thought about that as well when I read the thread.
  • I have once stayed at the Victoria Jungfrau in Interlaken (albeit with a Discount). I liked it a lot and thought that maybe I would go there for a Spa Weekend if I had anything to celebrate
  • In Interlaken there is a nice private backpackers. Stayed there once and had a great time. http://www.villa.ch/
  • I just booked a nice Little Garni (a Hotel where they only serve breakfast) in Ticino, actually in Brissago. It's called Rivabella and it's run by a Family. The breakfast is really nice and they have a beautiful garden directly at the lake. He speaks Italian and German not sure about his English. You can book it on booking.com but I always call. So yes maybe that's easier. Don't know. http://www.rivabellaaulac.ch/
  • Another Garni in Ticino I liked is the Garni Muralto close to the train station in Locarno. http://www.hotelmuralto.ch/
Will come back with others...
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  #35  
Old 22.05.2015, 15:26
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Re: The Swiss hotel industry deserves what it gets

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.... and that has been the case for more than 50 years now, yet the Swiss haven't learned the tiniest bit from the Austrians..
"Learn from somebody?...Like..Why? Who even does that...Doesn't that kind of desperation show low standards and/or lack of resources?"

I think future financial loss will motivate some to learn. It's just a shame, since that loss is safely avoidable.
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  #36  
Old 22.05.2015, 15:35
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Re: The Swiss hotel industry deserves what it gets

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Seriously, mate, that thing below the sink is not a pissoir
Everyone, who isn't French, pisses in the bidet.

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If you're tall enough, you don't need no stupid urinal under the sink.
But it all depends on how low you hang, though.
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  #37  
Old 22.05.2015, 16:03
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Re: The Swiss hotel industry deserves what it gets

Some places we have liked:

Hotel Alpina Klosters outstanding, pricy but look for the deals coming up to Christmas with free lift tix
http://www.alpina-klosters.ch/hotel-en-us/

Alpina Parpan
http://www.hotelalpinaparpan.ch/

Astra hotel Vevey
http://astra-vevey.hotel-rn.com/index.htm?lbl=ggl

Hotel de la Paix (geneva)
http://www.hoteldelapaix.ch/en/
Brilliant with our crazy Labrador puppy too

Hotel Basel
http://www.hotel-basel.ch/en.php

Thanks Meloncollie for turning this around
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  #38  
Old 22.05.2015, 17:01
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Re: The Swiss hotel industry deserves what it gets

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Obviously catering, for the modern, busy man ...... pee - and brush your teeth at the same time.
What more cold you want?


On the rest of replies:

Room for improvement can be understatement or not, depends how much room you leave
Infrastructure, my fault, I meant public infrastructure.

I guess its a personal view thing, I might have been swissified, but over time I somehow managed to disregard if service sharpness happens and concentrate in landscape. Also I learnt to address hospitality employees on a more swiss way, I guess, and now I tune better with them, am able to bridge the cultural clash better. But yes, its a personal evolution on what I value and how I interact, and understand disappointment, I was for long time in that position too (if you see my previous posts you ll find my rants!). Now I guess I learnt to enjoy swiss tourism as it is, and if better comes then more to celebrate!
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Last edited by suissa; 22.05.2015 at 17:08. Reason: spelling
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  #39  
Old 22.05.2015, 17:34
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Re: The Swiss hotel industry deserves what it gets

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Well I usually do two short trips each year and in the last 9 or 10 months I've been in 6 Swiss hotel and I can't say I had any issues.

As a matter of fact I booked two hotel this afternoon and had the confirmation for both in a few minutes.

I booked and stayed at Hotel Basel and everything was very professional and went very smoothly. However, there seems to be an issue with small, family hotels or two to three stars, the very type you want to support and see thriving, but a lot just don't seem to care.
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Old 22.05.2015, 18:16
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Re: The Swiss hotel industry deserves what it gets

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I booked and stayed at Hotel Basel and everything was very professional and went very smoothly. However, there seems to be an issue with small, family hotels or two to three stars, the very type you want to support and see thriving, but a lot just don't seem to care.
I think that with those Hotels it really is best to call. A lot of them only really have a Webpage because they were more or less forced to have one. I am not saying it's perfect that way but I think that with those it's easiest to either book trough booking.com or others if they are on that site witch will send you receipt etc. quickly or to call them and have them email a confirmation.


Someone mentionned it before on this thread but it's really true. Swiss people (myself included) are not very "digital". If I need some information other than opening hours I always call. Also all reservations for tables at restaurants or other services like car dealer etc. I will always do by phone. It might as well be a cultural think really but I prefer to talk to a person and not to talk through a Computer. Hope you know what I mean.
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