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Old 09.06.2015, 18:09
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Re: The Swiss hotel industry deserves what it gets

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I will follow this up with an example:
It is lovely to turn up in reception of a hotel, hand your car keys to the head valet who assigns a valet and porter. The porter taking your bags and the valet parking your car. To then be greated by concierge, then ushered to check-in by a bell-boy. The receptionists will guide you through check-in, process your card and then the bell boy will show you to your room. Once at the room the bell boy will show you round and help the porter bring your bags into the room.

The process takes each functional staff member 10 minutes (valet, porter, bell boy, receptionist) - and say you have 100 rooms to check in - with it all that happening in 5 hours - you need 4 people per role to ensure the process is complete. So that is 16 people + 1 manager for each group = 20 + concierge = 21

21 people working an 8 hour shift @ 25chf per hour = 4,200chf per day - or 42 chf per room per stay.

Repeat the process in the US and @ 6usd per hour = 1,008usd per day - or 10 usd per room per stay.

With labour costs so high, if you want good, attentive and personalised service in Switzerland you better be prepared to pay for it.

I wanted to make a point of that also. It used to be that working in a hotel was a position of pride and was respected. People working in hotels these days are treated like shit. The rooms are treated like shit and after a while I can see why the grumpyness rises.....but it is still the job so a smile should be ever present. and with hotels making less money these days people have way more responsibilities than what they are used to/trained for

Also with more and more seasonal workers taking these jobs as they are to low payed for the standard Swiss/foreigner after paying for the enormous cost of a hotel school. I did hotel school here in CH and can promise you it was not thought that way. People simply no longer have the training, pride and respect for the hotel industry career (generalizing here so let that be clear)
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  #62  
Old 09.06.2015, 18:34
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Re: The Swiss hotel industry deserves what it gets

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It's telling that the tourist industry put "Countryside" and "Local Activities" top - two very important items they can do nothing about, .
I'm not sure if this is true.

In many places I've been, local hotels do sponsor and support activities and tourist amenities and thus do not exist in a complete bubble disconnected from their surroundings.

But as the results benefit all hotels in the village rather than just the directly sponsoring one, this leads to a "we together with the other hotels" thinking rather than "we, in contrast to the other hotels".
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Old 09.06.2015, 18:40
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Re: The Swiss hotel industry deserves what it gets

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I'm not sure if this is true.

In many places I've been, local hotels do sponsor and support activities and tourist amenities and thus do not exist in a complete bubble disconnected from their surroundings.
I also suspect that when booking a hotel in the mountains "distance to ski lift" might be more important than whether the cheap receptionist from "one of the former eastern bloc countries" smiles when you arrive.

I suspect also that "distance to ski lift" might rank up there with "price" in terms of importance.

Sure it would be nice if Sveltlana smiled when you walked through reception and instead of saying "Here, have brochure" if her cliched Russian-clipped english she actually knew the best pizzeria in town - but saving 50chf a night and using trip advisor on the free wifi means I am feeling "booking.yeah"
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Old 09.06.2015, 18:58
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Re: The Swiss hotel industry deserves what it gets

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but saving 50chf a night and using trip advisor on the free wifi means I am feeling "booking.yeah"
Ha, reminds me of a very cheap hotel i stayed in New Orleans once. The website had said free WiFi. When I asked how this worked, they said it only worked in the "business lounge". It turned out the business lounge was a little room at the end of the corridor where the vacuum cleaner and other such implements lived. It also had a folding table, a folding chair, a sign saying "business lounge", a mannequin wearing a Mardi Gras costume and there was a very weak WiFi connection strangely bearing the name of the neighbouring hotel (but I'm sure that was a coincidence).
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Old 09.06.2015, 19:21
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Re: The Swiss hotel industry deserves what it gets

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[*]I just booked a nice Little Garni (a Hotel where they only serve breakfast) in Ticino, actually in Brissago. It's called Rivabella and it's run by a Family. The breakfast is really nice and they have a beautiful garden directly at the lake. He speaks Italian and German not sure about his English. You can book it on booking.com but I always call. So yes maybe that's easier. Don't know. http://www.rivabellaaulac.ch/
[
I couldn't agree more with this recommendation - the Rivabella is an absolute gem. Although just a garni, it's run as a proper hotel - excellent breakfast (with service), lovely terrace, beautiful gardens down to the lake, sunbeds, umbrellas, etc, and an honesty system for drinks. The owner speaks limited English.

Last edited by chrissie7; 09.06.2015 at 19:23. Reason: additional info
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