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Old 24.06.2015, 22:41
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Coop Mobile ridiculous random charges calling to abroad

I needed to call Travelodge from work, so I checked the CoopMobile website and it costs 0.30 per minute to the UK.

This is an 0371 number: local rate if you call from the UK, even from a mobile.

Now, I'm not naïve (or not very) and I thought there might be a surcharge for calling a business number abroad. So I looked, and there is absolutely no mention of such a charge on the Coop mobile website, so thought it must be OK, especially as it's a local rate number.

The cost of the call before they gave me a low credit warning: CHF6 for 1 minute. That's twenty times the cost in the price list.

Called the info line and their computer system is too slow to have registered my call yet. But the bloke said it should have been 0.30. I am to call back in a couple of days and they will likely credit my account.


Your challenge: find somewhere on the CoopMobile website any mention of a CHF6 per minute rate for any kind of number in the UK. Because I didn't, not in their price list and not anywhere else either.


Not such a problem if you have prepaid with not much credit. But if you call for 10 minutes that could easily be a CHF60 charge on your bill.
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Old 24.06.2015, 23:00
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Re: Coop Mobile ridiculous random charges calling to abroad

I found this in the FAQs about calls within Switzerland:


"For calls to numbers that start with 080x, 090x, 084x, 18xy and 0878, or to payable short numbers (e.g. 1600, 161, 162, 163, 164, 166, 187), CoopMobile charges 0.40 CHF/min, excluding the price proposed by operators for services provided by these numbers."


They say that call costs to the UK are the same as to CH. If that's really true, the call cost should have been 0.40 per minute, since there is no extra for an 03 number.
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Old 24.06.2015, 23:20
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Re: Coop Mobile ridiculous random charges calling to abroad

Coop mobile is indeed completely a rip off when calling, texting, using data or anything in or to abroad. 1chf per megabyte
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Old 25.06.2015, 08:47
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Re: Coop Mobile ridiculous random charges calling to abroad

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Old 25.06.2015, 09:23
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Re: Coop Mobile ridiculous random charges calling to abroad

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Coop mobile is indeed completely a rip off when calling, texting, using data or anything in or to abroad. 1chf per megabyte
Is that not true of the all the other networks as well.

I run a coop mobile second phone, purely because my OH has a coop phone and she always complained that it costed her when she called my swisscom number.
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Old 25.06.2015, 22:41
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Re: Coop Mobile ridiculous random charges calling to abroad

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Is that not true of the all the other networks as well.

I run a coop mobile second phone, purely because my OH has a coop phone and she always complained that it costed her when she called my swisscom number.
Perhaps a dual SIM phone would be the better option for you? I don't know if that applies to all, but at least with some, both SIMs are permanently active. With permanently two connections, accu run time may be a more important issue though.
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