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Old 03.07.2015, 09:30
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Bad experience with Hammerstran

In December we used a really terrible removal company (Hammerstran) and I was wondering if anyone knows if there is a consumer protection division or some other department that I can file a complaint with in order to protect others? The company broke several items then claimed they were already broken. They didn't protect the floors and damaged them, and also damaged several items of furniture and then said "it was already like that." They used two very small trucks, which required that they had to make three separate trips during the day. They arrived around noon and didn't leave until 23:00. It was a truly awful experience.
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Old 03.07.2015, 09:48
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Re: Bad experience with Hammerstran

Nice first post.
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Old 03.07.2015, 09:55
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Re: Bad experience with Hammerstran

7 months later....
But thanks for the heads up.
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Old 03.07.2015, 10:11
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Re: Bad experience with Hammerstran

Yes, very busy unfortunately. However, any helpful suggestions would be much appreciated.
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Old 03.07.2015, 10:39
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Re: Bad experience with Hammerstran

I would imagine that this will not help you as it is too long ago. Normally a complaint will be filed shortly after the house move and not 7 months later.
So I would think your chances are next to zero. Why wait so long?
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Old 06.07.2015, 09:16
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Re: Bad experience with Hammerstran

To be clear, I did complain--several times--to the movers themselves and also contacted my insurance company (who ultimately said they would pay for the damages). However, when I indicated I wanted to file an official complaint, to warn other consumers, my insurance company told me to "google it" to find out whether there were any such agencies. Unfortunately, my German is not up to the task. Sooooo, does ANYONE know of such an agency/department in Switzerland?
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Old 06.07.2015, 09:25
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Re: Bad experience with Hammerstran

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To be clear, I did complain--several times--to the movers themselves and also contacted my insurance company (who ultimately said they would pay for the damages). However, when I indicated I wanted to file an official complaint, to warn other consumers, my insurance company told me to "google it" to find out whether there were any such agencies. Unfortunately, my German is not up to the task. Sooooo, does ANYONE know of such an agency/department in Switzerland?
Don't know about any agency/departement where you could file such a warning. But if you find one, make sure to spell the name of the company in question correctly. I suppose the company you used was "Hammertrans" and not "Hammerstran"? At least that's the only movers company I can find, with a quick google search.
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Old 06.07.2015, 09:29
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Re: Bad experience with Hammerstran

Thanks for that very useful tip.
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Old 06.07.2015, 09:31
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Re: Bad experience with Hammerstran

Mixing hammers and transport is never a good idea
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Old 06.07.2015, 09:33
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Re: Bad experience with Hammerstran

good one.
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