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Old 08.08.2015, 15:44
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Re: Buying mail order from France- beware!

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Some local carpenter could have benefitted from the custom. What will you do when all your carpenters have gone out of business because people prefer to buy cheap stuff made in China?
Ahhh how nice of you to care for our carpenter. He is a great guy- and since our arrival has replaced part of the roof, inspected all the roof beams and sprayed them twice to get rid of the very minor woodworm (beams are 17C and really sound), installed a huge car port with a balcony over, replaced the kitchen door, and recently pulled out the old ceiling upstairs for the new shower-room, insulated it all and put new ceiling, pulled out the old double window and replaced with a triple-glazed new one, replaced the door and made a new special frame and replaced wide skirtings. He is very good- and his bill, well.... he is now spending it in the Seychelles. They love OH as he always pays the bill the very day he gets it, which is rare apparently. Will tell him you were concerned when he gets back- he will be very moved

BTW, he does not make furniture. None of the carpenters around here do- and I believed what I was buying was French furniture. Hey ho...

Good news- I got an aoplogy from the Director of the French company. He agrees the delivery man should have made an appointment, as per their regulations, and should not have made a minor sign. They offered to pick up the console and replace. I said it was fine, we had repaired it- and they gave me a voucher for 20% off next order. Live and learn.

Warning still stands about Poste Restante or any third party receiving goods for you.
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  #22  
Old 08.08.2015, 15:47
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Re: Buying mail order from France- beware!

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Ahhh how nice of you to care for our carpenter. He is a great guy- and since our arrival has replaced part of the roof, inspected all the roof beams and sprayed them twice to get rid of the very minor woodworm (beams are 17C and really sound), installed a huge car port with a balcony over, replaced the kitchen door, and recently pulled out the old ceiling upstairs for the new shower-room, insulated it all and put new ceiling, pulled out the old double window and replaced with a triple-glazed new one, replaced the door and made a new special frame and replaced wide skirtings. He is very good- and his bill, well.... he is now spending it in the Seychelles. They love OH as he always pays the bill the very day he gets it, which is rare apparently. Will tell him you were concerned when he gets back- he will be very moved

BTW, he does not make furniture. None of the carpenters around here do- and I believed what I was buying was French furniture. Hey ho...

Good news- I got an aoplogy from the Director of the French company. He agrees the delivery man should have made an appointment, as per their regulations, and should not have made a minor sign. They offered to pick up the console and replace. I said it was fine, we had repaired it- and they gave me a voucher for 20% off next order. Live and learn.

Warning still stands about Poste Restante or any third party receiving goods for you.
Question is - will you place another order with them with this "track record"?
Perhaps I'd try it with something small (and fragile) and see if they stick to their word/regulation, and if they do, continue to order from them and see this as a one-off. If not, stop ordering from them.
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Old 08.08.2015, 16:28
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Re: Buying mail order from France- beware!

Similar story, different experience!

I recently ordered a sink cabinet for #1 son's new house; apparently the basin alone would have him cost more than the whole thing put together if he'd bought it in Switzerland, and I'd just like to point out that he's someone who never, ever buys anything outside Switzerland if he can help it (apart from Mini parts, obviously)!

Got an email from the company (Plantbain) to say that the parcel was with the delivery firm, plus two others clearly warning me to check everything as they wouldn't be resposible for any damage found after the package was signed for. Simply writing something like 'un-checked, accepted under certain conditions' on the form was not acceptable, and it was made very clear that if the driver refused to wait you had to reject the delivery.
This seems to be standard practice these days pretty much everywhere.

A few days later I got another email from the delivery firm offering me a choice of 'slots' for the following week, the driver rang about an hour before he arrived to say he was on his way.... then he quite happily hung around for ten minutes or so while I checked over everything.

I did miss a tiny ding on the bottom corner of the cupboard door but accept that it was entirely my own fault for not removing all the bubble wrap as I was more worried about checking that the bowl wasn't damaged.
I've managed to match the paintwork and you'd never know it was there!

Odile, you've just been very un-lucky; I've never had any serious problems with ordering things online in France.
Personally I'd have stropped a little more (especially about the fact that the driver made a minor sign the acceptance form) and asked for a replacement at their expense or a small item as a goodwill gesture on their part.... if you ever order something else to be delivered to your friends house at least they now know they can to refuse delivery if you've not been warned it's on its way!
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  #24  
Old 09.08.2015, 14:02
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Re: Buying mail order from France- beware!

Well, if I do, because the staff turned out to be so nice about it, and I got an aopology and a 'commercial gesture' I might order again 1 day ... but... this time, and if I evef order again to be delivered at 3rd party- I'll insist on an appointment and a call 10 mins before arrival- and will take my time, lots of time, and more time- opening every single packet within the parcel, and checking every piece slowly and very carefully, and just refuse to sign and send it back, if there is anything, and I mean anything- which does not seem absolutely perfect.

Warning still stand re ordering from abroad to be delievered at a third party address.

As said, what happens if you get delivered Poste Restante or at one of those third party collection agency?

Bumped into our carpenter at the local shop this morning- they had a brilliant time (5* Hôtel) and his books are full to the brim to the end of the year. I passed on your best wishes DB- he said there is no need to worry, ok
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Old 01.09.2015, 12:45
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Re: Buying mail order from France- beware!

Just got the reply from the French Consumer association, so thought I'd pass on to you, in case it might ever be of any use in a similar situation:
Au titre de la garantie légale de conformité, le consommateur, face à un bien endommagé par le transport, pourrait se retourner contre le vendeur qui n’a pas respecté son obligation de livrer un bien conforme.
En effet, l'article L 211-4 impose au vendeur de "livrer un bien conforme au contrat et répond des défauts de conformité existant lors de la délivrance.". Au surplus, "les défauts de conformité qui apparaissent dans un délai de six mois à partir de la délivrance du bien sont présumés exister au moment de la délivrance, sauf preuve contraire." (Article L 211-7).

Par ailleurs, pendant les six premiers mois qui suivent la livraison, les défauts de conformité qui apparaissent sont supposés exister au moment de la délivrance (article L. 211-7 du code de la consommation); le vendeur ne peut s’en dégager qu’en apportant la preuve contraire. Le consommateur n’a pas à apporter la preuve que le défaut (le dommage) existait bien au moment de la livraison.


Which in short means that the consumer has the right to complain and get redress even if they have signed the delivery note and up to 6 months, accroding to article L.211-7 of the French consumer code. I have sent a copy to that company with a note stating that as we have repaired the unit, we will not pursue this, but that the law would be clearly on our side.
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