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Old 07.08.2015, 23:43
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Re: MIGROS:NUT Allergie attack// hospital.

One cannot blame a simple restaurant employee for not handing out a chemical analysis of any ingredient of a dish. Imho impossible. If one suffers from food allergy, a solution could be simply staying out of restaurants, if you don't wanna rely on the expertise of waitors in those matters. (personally I wouldn't trust them too much; and if I were that allergic, I wouldn't even eat from a plate which has not been cleaned by myself).


I would be much more concerned about the fact that they let you walk out of the restaurant after you told them that you think you got a reaction, instead of calling the ambulance.
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  #22  
Old 08.08.2015, 00:06
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Re: MIGROS:NUT Allergie attack// hospital.

First of all, it was Migros.
It's not a "real" restaurant. Even if it says so.
It's more like a canteen.
The people at the counter who hand out the food know nothing about it.
No need in blaming them or the local manager.


Use the form here:
http://www.migros.ch/de/services/kun...tformular.html

to tell your story

and leave a phone number where you're reachable all day. They will call.
This skips all middle-management, from my experience.

With your problem, I wouldn't consume anything but bottled water at Migros, TBH.
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Old 08.08.2015, 00:32
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Re: MIGROS:NUT Allergie attack// hospital.

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First of all, it was Migros.
It's not a "real" restaurant. Even if it says so.
It's more like a canteen.
The people at the counter who hand out the food know nothing about it.
No need in blaming them or the local manager.
This is my observation as well. I have an intolerance and a few allergies (nut included). Once, at Starbucks, I asked the staff if an item contained these and they assured me it didn't. As it happens, it did.

I hope you recover soon. But, do carry the antihistamines with you- mine is in the keychain.
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Old 08.08.2015, 01:44
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Re: MIGROS:NUT Allergie attack// hospital.

More of this North American attitude of "I can go and do anything anywhere despite my dispositions and if I can't it's someone else's fault". You have allergies, it sucks. So don't go to BUDGET LOW END restaurants that barely qualify for the name and ask for protection from your allergy when choosing a dish (which you have failed to tell us the name of). Staff are not meant to be your personal allergy doctor when serving you a dish.


Get real about using restaurants (packed meals are probably your only solution), use your brain (don't order asian, don't order anything you don't know the recipe of) and stop making the rest of the world adapt. This is Switzerland, your life is your responsability, not that of those you give money to for food.
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Old 08.08.2015, 01:46
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Re: MIGROS:NUT Allergie attack// hospital.

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This is Switzerland,
And service, on the whole (hazelnuts), is <automoderated>.

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those you give money to for food.
More fool you if you expect any quality in that corner.
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  #26  
Old 08.08.2015, 09:34
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Re: MIGROS:NUT Allergie attack// hospital.

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More of this North American attitude of "I can go and do anything anywhere despite my dispositions and if I can't it's someone else's fault". You have allergies, it sucks. So don't go to BUDGET LOW END restaurants that barely qualify for the name and ask for protection from your allergy when choosing a dish (which you have failed to tell us the name of). Staff are not meant to be your personal allergy doctor when serving you a dish.


Get real about using restaurants (packed meals are probably your only solution), use your brain (don't order asian, don't order anything you don't know the recipe of) and stop making the rest of the world adapt. This is Switzerland, your life is your responsability, not that of those you give money to for food.
Total BS
Anywhere dishing up food and serving it to the public should be abke to tell you what's in it. Maybe not the person at the counter, but someone...

What rock in which century have you crawled out from under?
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Old 08.08.2015, 10:08
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Re: MIGROS:NUT Allergie attack// hospital.

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I would be much more concerned about the fact that they let you walk out of the restaurant after you told them that you think you got a reaction, instead of calling the ambulance.
Probably because they know how much an ambulance costs here. Calling an ambulance is not the first thing that people think of unless it's something really serious.
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  #28  
Old 08.08.2015, 13:04
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Re: MIGROS:NUT Allergie attack// hospital.

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Total BS
Anywhere dishing up food and serving it to the public should be abke to tell you what's in it. Maybe not the person at the counter, but someone...
That someone will probably be in the kitchen, somewhere.
You're not going to find him by making a scene at the counter.
But as I said, it's pretty pointless trying to argue with them directly.
I've had bad food there, too, and complained and usually just got a shrug.

The people behind that website-form have much more power, believe me.
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  #29  
Old 08.08.2015, 13:08
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Re: MIGROS:NUT Allergie attack// hospital.

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That someone will probably be in the kitchen, somewhere.
You're not going to find him by making a scene at the counter.
But as I said, it's pretty pointless trying to argue with them directly.
I've had bad food there, too, and complained and usually just got a shrug.

The people behind that website-form have much more power, believe me.
Not necessary to make a scene. Just ask normally "does such and such contain any xxx because I have a severe (life-threatening) allergy? If you are not sure, could I please speak to someone who would know?"

In most cases that will be enough.

And after you have had your anaphylactic shock, I am not sure the website is much help...
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Old 08.08.2015, 13:18
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Re: MIGROS:NUT Allergie attack// hospital.

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Not necessary to make a scene. Just ask normally "does such and such contain any xxx because I have a severe (life-threatening) allergy? If you are not sure, could I please speak to someone who would know?"

In most cases that will be enough.

And after you have had your anaphylactic shock, I am not sure the website is much help...
If there are nuts used anywhere in the restaurant or in the suppliers factories it's impossible to guarantee that there are no traces of nuts in food served. I am amazed the OP does not realise this.
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  #31  
Old 08.08.2015, 13:31
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Re: MIGROS:NUT Allergie attack// hospital.

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Not necessary to make a scene. Just ask normally "does such and such contain any xxx because I have a severe (life-threatening) allergy? If you are not sure, could I please speak to someone who would know?"

In most cases that will be enough.
Wouldn't bet (my life, in this case) on it, TBH.
And the OP more or less did just that.

The guy who prepared the thing might be on a break and his co-worker or some random guy who didn't touch it at all might answer to you.
Or they guy/girl you speak to might not even understand you completely...
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  #32  
Old 08.08.2015, 13:42
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Re: MIGROS:NUT Allergie attack// hospital.

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If there are nuts used anywhere in the restaurant or in the suppliers factories it's impossible to guarantee that there are no traces of nuts in food served. I am amazed the OP does not realise this.
Totally agree, food allergies are a minefield when eating out...

However, the OP refers to 'huge chunks' of nut about halfway down the pasta dish, so it wasn't just traces and someone, somewhere should have been able to tell her that the dish contained nuts.
Although I'm slightly surprised it took until half-way through eating the pasta to notice if they really were that big and a quick fork through before starting to eat would have revealed them pretty quickly.

One big problem is that a lot of the dishes served in these big canteen-style restaurants are either prepared off-site, or in the stores own kitchens but in the early hours of the morning, so the staff that do the prepping, cooking, etc. have usually gone off shift by the time service starts.

It's really best to avoid places like that if your allergy is bad enough to kill you!
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  #33  
Old 08.08.2015, 13:48
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Re: MIGROS:NUT Allergie attack// hospital.

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It's really best to avoid places like that if your allergy is bad enough to kill you!
Self catering would seem the obvious solution if it's as bad as that. Not carrying the the required medication seems rather stupid to me.

The definition of nuts seems to vary in different countries Almonds fall into this category.
https://en.wikipedia.org/wiki/Nut_(fruit)
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Old 08.08.2015, 13:49
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Re: MIGROS:NUT Allergie attack// hospital.

The last time i ate in a Migros restaurant like place was 15 years ago in Balexert in Geneva.

The spaghetti sauce had shards of glass in it, sparkling like diamonds.

I didn't complain, just chucked it into the bin.

Thinking about it now, i should have complained. A child or any other person could have eaten the same meal and become seriously ill. I didn't read anything afterwards about it. Because, for sure, it would have made headline news. I was just the unlucky one.

Complain to the highest person OP, i am sure that they will listen and your's will not be the only complaint they have had over the years.

And hopefully they will listen. Coz they may lose lots of money over something as serious as this. And they don't like to lose money.

There has been alot in the press about nut allergies recently. Airplanes, restaurants etc. I also think that it is odd that you didn't have your epipen with you, knowing that you can never be too careful. Restaurants are out to make money, that's what they do. And, quite frankly, they don't give a shite whether you are allergic to nuts or shell fish. They just want the dosh.
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  #35  
Old 08.08.2015, 14:41
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Re: MIGROS:NUT Allergie attack// hospital.

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Self catering would seem the obvious solution if it's as bad as that. Not carrying the the required medication seems rather stupid to me.
Stupid? OP did say that by chance they didn't have the meds with them. This can happen to anyone, I'm sure, and has nothing to do with stupidity.

Hence my suggestion to have two emergency med sets, one in the bag one takes out and one at home/in another important/strategic (stationary) spot. That's what I do.
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  #36  
Old 08.08.2015, 15:02
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Re: MIGROS:NUT Allergie attack// hospital.

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Stupid? OP did say that by chance they didn't have the meds with them. This can happen to anyone, I'm sure, and has nothing to do with stupidity.

Hence my suggestion to have two emergency med sets, one in the bag one takes out and one at home/in another important/strategic (stationary) spot. That's what I do.
If your life depends on something it's EXTREMELY stupid to not carry them, it could not happen to anyone as most people don't have a life threatening reaction. People need to take responsibility for their actions rather than blame others.
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Old 08.08.2015, 15:05
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Re: MIGROS:NUT Allergie attack// hospital.

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If your life depends on something it's EXTREMELY stupid to not carry them, it could not happen to anyone as most people don't have a life threatening reaction. People need to take responsibility for their actions rather than blame others.
Well then, we'll just have to agree to disagree.
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  #38  
Old 08.08.2015, 15:21
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Re: MIGROS:NUT Allergie attack// hospital.

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i usualy do carry everything, but by chance this day i didnt... wont make that mistake again.
If I had a life-threatening allergy and 'always' carried my meds with me, I would have been kicking myself hard and noisily in the first post, not just complaining about other folks' incompetence.

The staff serving the meals - even if they had a university degree in a relevant field, knew the name of the dish and checked to see what it was supposed to contain, there would still have been no guarantee that it didn't have a trace of anything else. At a rough guess, unless the food is prepared in a special diet kitchen with food completely separated by 'allergy' requirements, not even the chef will be totally sure of it. Salt/sugar. Gluten free flour/wheatflour/cornflour.

On packets of biscuits etc. there is often a remark 'MAY contain traces of...' because they just cannot be sure that somewhere along the way... and I've cheerfully opened a joghurt labelled 'Ananas' (and with pretty pictures of pineapple all over it) and inside was quite definitely banana.

My father worked with high voltage stuff. You switched the power off and locked it off when you went to work in that area. It didn't matter who said it was already off, or who had already left their key there to ensure it wouldn't be switched on while he was working. And the guy with two small children who thought - well it's safe because it is already locked off - also forgot that when the other guy had finished his bit, he would cheerfully remove his key and put the power back on again. Very much end of story.

NEVER believe what others say if is is more important to you than it is to them. Check the rope. Check the hooks. Check the switch. And if you decide to risk eating out, check that you have your meds with you.
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Last edited by Longbyt; 08.08.2015 at 17:16. Reason: Allergy is spelt with a y in English
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  #39  
Old 08.08.2015, 15:26
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Re: MIGROS:NUT Allergie attack// hospital.

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...Not carrying the the required medication seems rather stupid to me...
I suppose oversights happen from time to time, so I'd call that unfortunate but not really stupid.

I have a friend back home with a severe nut allergy, and she stopped bothering with the epi-pen. I guess it's very expensive, and is only "good" for a few months before the medicine expires. Most of the time she doesn't need it, so it just gets recycled with other expired meds - and to her that's like throwing money in the bin. Plus it's supposed to be kept between certain temperatures, etc. and that's hard to do if you're walking around in this heat. Now she carries a bottle of Benadryl (antihistamine, diphenhydramine) and takes a few of those if she suspects an allergy attack, and that buys her time to get to hospital. I still say she's taking a unnecessary risk, but she's an adult so...
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Old 12.08.2015, 16:33
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Re: MIGROS:NUT Allergie attack// hospital.

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One cannot blame a simple restaurant employee for not handing out a chemical analysis of any ingredient of a dish. Imho impossible. If one suffers from food allergy, a solution could be simply staying out of restaurants, if you don't wanna rely on the expertise of waitors in those matters. (personally I wouldn't trust them too much; and if I were that allergic, I wouldn't even eat from a plate which has not been cleaned by myself).
I couldn't disagree more. As a restaurant server, it's your job to know what's in the food you serve. And if you don't know, you find out. But you don't gamble with someone's life and invent an answer because you're too lazy to do your job.

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The definition of nuts seems to vary in different countries Almonds fall into this category.
https://en.wikipedia.org/wiki/Nut_(fruit)
Vary by country? What?

No, the distinction is whether you mean the narrow botanical definition of a nut, or the broader culinary definition, which includes many seeds and things that are not, botanically speaking, nuts. The latter includes many of our best-known (culinary) nuts: almonds, peanuts, walnuts, cashews, pistachios, pecans, macadamias, brazil nuts, and pine nuts.
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