Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner
Reply
 
Thread Tools Display Modes
  #41  
Old 12.08.2015, 16:54
Treverus's Avatar
Forum Legend
 
Join Date: Dec 2007
Location: SZ
Posts: 9,257
Groaned at 215 Times in 178 Posts
Thanked 16,438 Times in 6,009 Posts
Treverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

This thread contains traces of popcorn for sure...
Reply With Quote
The following 7 users would like to thank Treverus for this useful post:
  #42  
Old 12.08.2015, 17:00
dodgyken's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Democratic Republic Kenistan
Posts: 9,783
Groaned at 340 Times in 276 Posts
Thanked 17,381 Times in 6,645 Posts
dodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

Quote:
View Post
I couldn't disagree more. As a restaurant server, it's your job to know what's in the food you serve. And if you don't know, you find out. But you don't gamble with someone's life and invent an answer because you're too lazy to do your job.

Vary by country? What?
It is, or is soon to be, law in the UK.

Meanwhile in Germany "soups suitable for vegetarians" are known to contain bacon

^^^^Reminds me of a story of when I worked in a hotel years ago, a customer asked whether the minestrone soup contained meat. So I went to the kitchen and asked and received the answer "No - it is vegetarian". I go back to the customer and he orders the minestrone soup. I serve him - he sniffs it - calls me over.
"You said this soup was vegetarian."
"Yes sir, I checked with the chef and he confirmed it was."
"It smells like bacon to me"

So I go back to the kitchen and ask the chef again.
"Is there meat in the minestrone?"
"I said NO"
"The customer says it smells of bacon"
"Well we make it with ham stock but there is no meat in it."

Anyway, back to the OP, even if the worker had correctly said that there were no nuts in the pasta salad it is quite possible that cross contamination may have occurred.
__________________
"Don't believe everything you read on the internet" Abraham Lincoln
Reply With Quote
The following 5 users would like to thank dodgyken for this useful post:
  #43  
Old 12.08.2015, 17:10
Forum Legend
 
Join Date: Sep 2010
Location: Neuchatel
Posts: 19,355
Groaned at 368 Times in 275 Posts
Thanked 22,366 Times in 10,062 Posts
Odile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

Quote:
View Post
I couldn't disagree more. As a restaurant server, it's your job to know what's in the food you serve. And if you don't know, you find out. But you don't gamble with someone's life and invent an answer because you're too lazy to do your job.
I agree but I've never ever heard of nuts in spagetti sauce (although I did have a fabulous spagettis and almond dish in Sicily this year) - so stating all the ingredients of this dish would not have helped- I am pretty sure the nut was there by accident, falling into sauce from other dish for whatever reason.

Eating at a Migros type cantine is not really on if your allergies are life-threatening- especially if you know you do not have the anti-histmine and epipen with you, and in a foreign country where you do nt speak the language fluently. Lesson learnt hopefully.
Reply With Quote
This user would like to thank Odile for this useful post:
  #44  
Old 12.08.2015, 17:14
Belgianmum's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Was Belgium now Neuchâtel
Posts: 8,201
Groaned at 60 Times in 57 Posts
Thanked 10,219 Times in 4,911 Posts
Belgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

Quote:
View Post
I couldn't disagree more. As a restaurant server, it's your job to know what's in the food you serve. And if you don't know, you find out. But you don't gamble with someone's life and invent an answer because you're too lazy to do your job.
I got the impression from reading the OP that it was a pasta sauce that wasn't actually supposed to contain nuts. The nut was only discovered halfway through the meal and quite likely got there by accident so the server could have gone to the chef and asked if it contained nuts and have come back and said no because in actual fact the nut was not one if the I grefuants if the last a sauce.
Nuts are not really common in pasta sauces and certainly not large chunks of them so I think if it was a sauce that was meant to contain nuts it would have been mentioned to the servers. Nut allergies are not rare.

Edit: great minds and all that. Post crossed with Odile's.

Last edited by Belgianmum; 12.08.2015 at 17:32.
Reply With Quote
This user would like to thank Belgianmum for this useful post:
  #45  
Old 12.08.2015, 17:27
st2lemans's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Lugano
Posts: 18,078
Groaned at 924 Times in 720 Posts
Thanked 19,607 Times in 9,434 Posts
st2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

Quote:
View Post
I agree but I've never ever heard of nuts in spagetti sauce
There are such sauces, but of course they won't have tomatoes in them. Pesto is one such sauce, salsa di noci another.

As the OP clearly stated it was a tomato sauce, any nuts present are clearly by accident.

Then again, with Swiss-German cooking, ANYTHING is possible!

Tom
Reply With Quote
The following 5 users would like to thank st2lemans for this useful post:
  #46  
Old 12.08.2015, 17:38
dodgyken's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Democratic Republic Kenistan
Posts: 9,783
Groaned at 340 Times in 276 Posts
Thanked 17,381 Times in 6,645 Posts
dodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

Quote:
View Post
There are such sauces, but of course they won't have tomatoes in them. Pesto is one such sauce, salsa di noci another.

As the OP clearly stated it was a tomato sauce, any nuts present are clearly by accident.

Then again, with Swiss-German cooking, ANYTHING is possible!

Tom
Maybe the OP ordered the Penne Al'arabiata con noci - and the server didn't know who he was?
Reply With Quote
This user would like to thank dodgyken for this useful post:
  #47  
Old 12.08.2015, 17:40
Forum Legend
 
Join Date: Sep 2010
Location: Neuchatel
Posts: 19,355
Groaned at 368 Times in 275 Posts
Thanked 22,366 Times in 10,062 Posts
Odile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

The Sicilian almond sauce was fabulous btw.

Due to our grandsons severe egg and nut allergy, we never eat in restaurants when we are with him- even those that clealy state ingredients and allergies- as cross-contamination in a restaurant kitchen that serve egg and nuts is just too great a risk. And we never ever go anywhere without his antihistamine and epipen close by. Watching your grandson swell and be unable to breathe- and have to be emergency entubated- is not something you ever want to see twice. We always make our own bread when he is here- as we cannot guarantee cross-contamination, even if the bread sold has none as an ingredient.

Last edited by Odile; 12.08.2015 at 17:52.
Reply With Quote
This user would like to thank Odile for this useful post:
  #48  
Old 12.08.2015, 17:48
Forum Veteran
 
Join Date: Oct 2014
Location: Lausanne
Posts: 716
Groaned at 11 Times in 9 Posts
Thanked 326 Times in 228 Posts
Tinkiwinki has earned some respectTinkiwinki has earned some respect
Re: MIGROS:NUT Allergie attack// hospital.

Quote:
View Post
I agree but I've never ever heard of nuts in spagetti sauce (although I did have a fabulous spagettis and almond dish in Sicily this year) - so stating all the ingredients of this dish would not have helped- I am pretty sure the nut was there by accident, falling into sauce from other dish for whatever reason.

Eating at a Migros type cantine is not really on if your allergies are life-threatening- especially if you know you do not have the anti-histmine and epipen with you, and in a foreign country where you do nt speak the language fluently. Lesson learnt hopefully.

unfortunately I do have some experience in the field of nut allergy and it is very difficult to get the correct information in restaurants. You have to go direct to the chef. Laws like in Canada are not in place here in Switzerland.


some experience.
McDonalds is very strict on allergy and they provide in detail what allergens are in which product. most of them do not contain nuts (except the icecream with nuts on it..). Okay not really a restaurant..


In pasta an Italien chef would rather die than use peanuts or peanut oil. On the other hand though, peanut oil is often used to have the pasta not glued together or as a separator in a oven (so things do not stick). So peanut oil is quite often used to facilitate cooking although it is not an ingredient. This also applies to pizza, cake or bread. Sometimes these are baked on a thin layer of peanut oil just to keep them from sticking.
Reply With Quote
This user would like to thank Tinkiwinki for this useful post:
  #49  
Old 12.08.2015, 17:52
Member
 
Join Date: Jul 2014
Location: Zürich
Posts: 160
Groaned at 2 Times in 2 Posts
Thanked 160 Times in 78 Posts
scipio has made some interesting contributions
Re: MIGROS:NUT Allergie attack// hospital.

Quote:
View Post
There are such sauces, but of course they won't have tomatoes in them. Pesto is one such sauce, salsa di noci another.

As the OP clearly stated it was a tomato sauce, any nuts present are clearly by accident.

Then again, with Swiss-German cooking, ANYTHING is possible!

Tom
At least most Swiss-Germans know that real pesto never contains nuts. Strictly speaking the pine nut is not a nut, they are seeds. That's why they are called "Pinienkerne" in German

Last edited by scipio; 12.08.2015 at 18:44.
Reply With Quote
The following 2 users would like to thank scipio for this useful post:
  #50  
Old 12.08.2015, 18:12
Treverus's Avatar
Forum Legend
 
Join Date: Dec 2007
Location: SZ
Posts: 9,257
Groaned at 215 Times in 178 Posts
Thanked 16,438 Times in 6,009 Posts
Treverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond reputeTreverus has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

Quote:
View Post

In pasta an Italien chef would rather ....
We are talking about a Migros "restaurant" here. Nobody is cooking a sauce from actual tomatoes there - what they do is open a 20l bucket and heat the crap up again. All they know is what is written on the label of said bucket... and if that bucket comes out of a factory which also processes nuts in any form or shape can it be contaminated. End of story. If I had a allergy that strong would I not eat in a place like this.
Reply With Quote
The following 5 users would like to thank Treverus for this useful post:
  #51  
Old 12.08.2015, 18:47
Forum Legend
 
Join Date: Sep 2010
Location: Neuchatel
Posts: 19,355
Groaned at 368 Times in 275 Posts
Thanked 22,366 Times in 10,062 Posts
Odile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

Quote:
View Post
At least most Swiss-Germans know that real pesto never contains nuts. Strictly speaking the pine nut is not a nut, they are seeds. That's why they are called "Pinienkerne" in German
Most commercial pestos contain other nuts- including cashews- and italian sauces often contain a cheese that contain eggs instead of parmesan. Some red wines are clarified through egg white too (grana padano - most chefs do NOT know this).
Reply With Quote
The following 2 users would like to thank Odile for this useful post:
  #52  
Old 12.08.2015, 18:54
Junior Member
 
Join Date: Jul 2013
Location: Kirchberg
Posts: 83
Groaned at 3 Times in 2 Posts
Thanked 98 Times in 42 Posts
babaloo550 is considered knowledgeablebabaloo550 is considered knowledgeablebabaloo550 is considered knowledgeable
Re: MIGROS:NUT Allergie attack// hospital.

I am glad many of the people giving their opinions here are not caterers as it's feels I have flashed back to the start of my career in the 80's.

I managed a large UK catering contract previously and by policy we gave each food handler comprehensive training and further refresher training in this area.

To be honest most of the staff really appreciated this and wanted naturally to not want to be part of making anyone seriously ill.

It would be expected that they all would have at least have a basic knowledge of what they are serving. But above all if a customer highlights an allergy this would become their main priority, they would bring the chef out who made the dish to speak to the customer. On top of this all fresh food had clear labelling on the menu on different subjects - nuts, gluten, alcohol etc.

The safety of the customer should never be compromised and most of what I have said just requires a little effort and desire to want to offer a professional service anyway.

Stay at home! Your fault! Luckily certainly in the UK we have made huge steps from this negativity to try to address this issue.
Reply With Quote
The following 2 users would like to thank babaloo550 for this useful post:
  #53  
Old 12.08.2015, 19:24
Helm's Avatar
Forum Veteran
 
Join Date: May 2011
Location: Zürich<->St.Gallen
Posts: 1,610
Groaned at 6 Times in 6 Posts
Thanked 2,779 Times in 935 Posts
Helm has a reputation beyond reputeHelm has a reputation beyond reputeHelm has a reputation beyond reputeHelm has a reputation beyond reputeHelm has a reputation beyond reputeHelm has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

I have a little problem with lactose, which makes my life miserable in this country. After getting really bad by eating a vegetable soup hidding a good portion of cream, I started asking every single day about the ingredients of every single dish I get from the local Migros Restaurant.

I noticed, as others have mentioned, the server usually does not know what's inside. I have been lucky, though, as they are usually very nice and if they don't know they make sure to contact the filial boss to ask directions. I haven't had a problem again since the first accident (and now they even warn me when I forget to ask about the sauce).

The weird result is me asking in foreign restaurants, while on holidays, if their soup has milk/cream in it. In 6 different countries they looked at me in abject horror "why would you put milk in a vegetable soup?". I ask myself the very same reason everytime I stare at the nice looking soups in the Migros restaurant...

I hope you feel better. Next time really make sure to ask that the person who prepared the food give you an answer (even the food that comes pre-done has a little sticker stating the ingredients).
__________________

Fighting for Pluto's liberation from the Dwarf League since 2006 @(°.°)=@)x.X)' ' '
Reply With Quote
  #54  
Old 12.08.2015, 20:06
st2lemans's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Lugano
Posts: 18,078
Groaned at 924 Times in 720 Posts
Thanked 19,607 Times in 9,434 Posts
st2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

Quote:
View Post
Most commercial pestos contain other nuts- including cashews- and italian sauces often contain a cheese that contain eggs instead of parmesan. Some red wines are clarified through egg white too (grana padano - most chefs do NOT know this).
It not egg per se, but rather Egg White Lysozyme, which is extracted from eggs, as a preservative.

Tom
Reply With Quote
  #55  
Old 12.08.2015, 20:15
crazykittylady's Avatar
Forum Veteran
 
Join Date: Jul 2011
Location: Glatt
Posts: 770
Groaned at 117 Times in 68 Posts
Thanked 687 Times in 341 Posts
crazykittylady has a reputation beyond reputecrazykittylady has a reputation beyond reputecrazykittylady has a reputation beyond reputecrazykittylady has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

Quote:
View Post
Went to Migros for lunch, in the fresh food section at the stadelhofen location, asked the server with my german speaking friend if the pasta had any nuts in it and explained my allergie...she said no, we asked again just to be safe and she said no no its fine, i looked fine because it just seemed to be pasta and tomato sauce but as im very careful i always doubble check. 10 minutes later my throat is itchy and half way through the pasta we find huge chunks of nut in it. 1 hour later im in the hospital being treated for a serious reaction.
Unfortunately, this is why I simply don't eat in restaurants anymore unless it's a coffee, or a steak (even then, it's wishy washy). Sashimi tends to be safe, but we usually take our own soy sauce and ginger along (i know it's a bit extreme)

Swiss culture simply doesn't take allergies seriously unless the person has had an anaphylactic reaction themself or seen it happen, then suddenly it's a big deal.

These allergies are on the rise everywhere, so eventually, if some powerful person's kid dies of it, they'll start caring enough to start a marketing campaign in 20 minuten or Blick. Then some bored busybody will start a petition for better labelling in restaurants.

The french parts was extremely good in retrospect. I remember going to a student pub in Fribourg, asking about the ingredients in the steak and they just cooked it separately on the grill and paid attention to not cross-contaminate. I had no reaction at all. I was quite impressed. It took a while longer, but if I lived in Fribourg, I'd definitely eat out a couple of times a month.
Reply With Quote
  #56  
Old 12.08.2015, 20:34
Forum Legend
 
Join Date: Sep 2010
Location: Neuchatel
Posts: 19,355
Groaned at 368 Times in 275 Posts
Thanked 22,366 Times in 10,062 Posts
Odile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

Quote:
View Post
It not egg per se, but rather Egg White Lysozyme, which is extracted from eggs, as a preservative.

Tom
quite sufficient to trigger a severe, life threatening reaction in someone severely allergic to egg - tragically, so don't make light of it. Cashews used in pesto and grana padano substituted for parmesan to cut costs- are no joke, I can assure you.
Reply With Quote
This user would like to thank Odile for this useful post:
  #57  
Old 12.08.2015, 23:33
st2lemans's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Lugano
Posts: 18,078
Groaned at 924 Times in 720 Posts
Thanked 19,607 Times in 9,434 Posts
st2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

Quote:
View Post
quite sufficient to trigger a severe, life threatening reaction in someone severely allergic to egg - tragically, so don't make light of it. Cashews used in pesto and grana padano substituted for parmesan to cut costs- are no joke, I can assure you.
Using Grana Padano is not to reduce costs, but rather for regional differences.

The price difference is minimal (at least in Italy).

Why would cashews be any different from pine nuts, as neither is botanically a nut (nor are peanuts nor walnuts)?

And, both of the industrial pestos I have in front of me clearly state that they contain eggs and cashews.

Lastly, I interchangeably use Grana Padano and Parmigiano, depending on what I have on hand.

Tom
Reply With Quote
  #58  
Old 13.08.2015, 00:35
Forum Legend
 
Join Date: Sep 2010
Location: Neuchatel
Posts: 19,355
Groaned at 368 Times in 275 Posts
Thanked 22,366 Times in 10,062 Posts
Odile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond reputeOdile has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

Exactly- traditional recipes for pesto do not contain either- but they do now! And the fact individuals and chefs, restaurants- often switch grana padano for parmigiano- is a real concern for anyone who has severe allergies to even the tiniest traces of egg (believe me, we know- watching your 3 year old grandson being intubated is NOT nice).
Reply With Quote
This user would like to thank Odile for this useful post:
  #59  
Old 13.08.2015, 00:44
st2lemans's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Lugano
Posts: 18,078
Groaned at 924 Times in 720 Posts
Thanked 19,607 Times in 9,434 Posts
st2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond reputest2lemans has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

Quote:
View Post
traditional recipes for pesto do not contain either
Either what?

Pinoli and parmigiano for sure, also pecorino sardo.

Tom
Reply With Quote
This user would like to thank st2lemans for this useful post:
  #60  
Old 13.08.2015, 01:01
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 13,720
Groaned at 209 Times in 181 Posts
Thanked 11,030 Times in 6,255 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: MIGROS:NUT Allergie attack// hospital.

Quote:
View Post
quite sufficient to trigger a severe, life threatening reaction in someone severely allergic to egg - tragically, so don't make light of it. Cashews used in pesto and grana padano substituted for parmesan to cut costs- are no joke, I can assure you.

When I was at school, nobody ever had a nut or egg allergy, has the human race become less tolerant to such things or did those children never live long enough to go to school age ?
Reply With Quote
The following 4 users would like to thank fatmanfilms for this useful post:
Reply

Tags
allergie, migros




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Possibility of employment of a nurse in hospital without hospital experience humpy_jampy Employment 5 04.04.2013 15:51
Nyon Hospital or Morges Hospital for birth AussieBrit Family matters/health 5 03.03.2012 19:06
Hospital Bags: What to pack for the stay at the hospital after birth pixie4bears Family matters/health 97 10.05.2011 10:27
National Allergie Day dlpeiyee Other/general 0 25.03.2011 16:45


All times are GMT +2. The time now is 22:27.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0