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Old 07.08.2015, 18:15
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MIGROS:NUT Allergie attack// hospital.

Went to Migros for lunch, in the fresh food section at the stadelhofen location, asked the server with my german speaking friend if the pasta had any nuts in it and explained my allergie...she said no, we asked again just to be safe and she said no no its fine, i looked fine because it just seemed to be pasta and tomato sauce but as im very careful i always doubble check. 10 minutes later my throat is itchy and half way through the pasta we find huge chunks of nut in it. 1 hour later im in the hospital being treated for a serious reaction.

can i sue? dose anyone know how this works. im from canada but live and work here.

if anyone knows the best way to approach this situatiion please let me know.
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Old 07.08.2015, 18:17
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Re: MIGROS:NUT Allergie attack// hospital.

Can I sue... how predictable.
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Old 07.08.2015, 18:20
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Re: MIGROS:NUT Allergie attack// hospital.

Dear Rob. when you end up in a near death situation, let me know if would think the same when you get all the bills from the hospital.
best.
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Old 07.08.2015, 18:27
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Re: MIGROS:NUT Allergie attack// hospital.

top tip: probably best to check for large chunks of nut in the food before you eat half of it...

but sure, you can try to sue them.
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Old 07.08.2015, 18:34
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Re: MIGROS:NUT Allergie attack// hospital.

Contact the Migros directly (as well as explaining the situation to your HR department so that they can liaise with the insurance company). Make sure you have a statement from your friend, find out what the dish was called on the menu so that it can be identified and they can find out exactly what was in it... maybe go back and try to spot the server so that you could identify her again if necessary? Do not approach her, nor her bosses, that could be considered as menacing.
It's possible the Migros will offer to cover your medical bills as a 'goodwill' gesture if you put your case clearly and can prove that your allergic reaction was caused by their food, and perhaps they'll send you a basket of fruit or a voucher to be nice.

But there's no way you're going to get damages.... the knee-jerk reaction culture of 'who do I sue' simply doesn't exist here (at least not at the moment, although sadly it seems to be coming).
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Old 07.08.2015, 18:40
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Re: MIGROS:NUT Allergie attack// hospital.

I have a patient whose tooth broke due a cherry pit, in the Migros jam. Migros paid for the treatment, which was extensive as the tooth fractured down to the root.
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Old 07.08.2015, 18:40
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Re: MIGROS:NUT Allergie attack// hospital.

thank you Anjela for taking the time to write something of substance
wishing you the best.
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Old 07.08.2015, 18:48
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Re: MIGROS:NUT Allergie attack// hospital.

Waht Anjela says. Did you have time to speak to a member or staff and show the nut, or even better, to the Manager? That would help too- as well as your witness.

I feel for you, as I have a grandson who is severely allergic to eggs and some nuts- and it makes life so difficult.

BTW- Migros has an allergy helpline to check their products- so this might be useful to you and others for another time. They are probably able to check foods in their restaurants. Although I think it is likely the nut was there by accident (fell off from a Waldorf salad or carrot cake) rather than in the recipe. Here is the number just in case it might be of use to anyone:


0848 84 0848

they will give info on any aspect of nutrition and ingredients, additives, etc (but NO medical advice in an emergency- call emergency services on 144).
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Old 07.08.2015, 18:53
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Re: MIGROS:NUT Allergie attack// hospital.

Thanks Odile, i went back with the food and told them but they didnt seem to care or know what to do. at that point i was feeling so ill i just had to go to the pharmacy to get antihistamine as a pre caution. and then it got bad. next thing im in the hospital.





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Waht Anjela says. Did you have time to speak to a member or staff and show the nut, or even better, to the Manager? That would help too- as well as your witness.

I feel for you, as I have a grandson who is severely allergic to eggs and some nuts- and it makes life so difficult.

BTW- Migros has an allergy helpline to check their products- so this might be useful to you and others for another time. They are probably able to check foods in their restaurants. Although I think it is likely the nut was there by accident (fell off from a Waldorf salad or carrot cake) rather than in the recipe. Here is the number just in case it might be of use to anyone:


0848 84 0848

they will give info on any aspect of nutrition and ingredients, additives, etc (but NO medical advice in an emergency- call emergency services on 144).
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Old 07.08.2015, 18:58
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Re: MIGROS:NUT Allergie attack// hospital.

Scary- I know how fast it can happen with our grand-son. But do you not always have antihistamine and an epi-pen with you- if the allergy is so severe? With GS, we carry a small backpack with both all the time, 24/7. the whole family is trained on how to use.
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Old 07.08.2015, 19:02
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Re: MIGROS:NUT Allergie attack// hospital.

i usualy do carry everything, but by chance this day i didnt... wont make that mistake again.
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Old 07.08.2015, 19:07
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Re: MIGROS:NUT Allergie attack// hospital.

Hopefully someone will remember that you did try asked for help!

This is a list of the managing directors for the Migros, no idea which of them you might want to contact though, my german is almost non-existent.
http://www.migros.ch/de/ueber-die-mi...anagement.html

I expect an EFer or two from Zurich will be along in a minute with a few suggestions.

Hope you're feeling better now, and don't worry too much about the bills... they'll get sorted eventually.
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Old 07.08.2015, 19:08
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Re: MIGROS:NUT Allergie attack// hospital.

You do have insurance I hope, since you live and work here? (but yes, franchise and all that).
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Old 07.08.2015, 19:20
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Re: MIGROS:NUT Allergie attack// hospital.

The allergic reaction might be classified either as illness or as accident. Contact your employer ASAP for coverage of the hospital stay since he'll take care of things if it is an accident but to do so he/your accident insurance must know that you had an allergic shock.


Links in German only:
Link 1
Link 2
Link 3

It's not your problem to find out who (accident or health insurance) covers your treatment, they'll discuss that among themselves and come to a solution, no need to worry.
Whoever covers your hospital stay (Accident insurance or health insurance) will then ask Migros for a refund, it's not you who asks for a refund as you're not the person paying for the treatment. As you live and work here (presumably more than 8hrs/week) you don't need to worry about coverage of your treatment. Even if you didn't pay your premiums for health insurance and the reaction were classified as an illness rather than an accident, you would be covered because emergency treatments always are. As for accidents (in case the reaction is classified as one), there is no deductible or retention fee to pay. So no worries, take your energy to get well rather than to fret about payment refunds.

I hope you kept the receipt of the purchase you made in Migros and wrote down the name of the person who spoke to you regarding the nuts. If you can't remember his/her name, try to remember what the person looked like and write this down. That way, when you return to that Migros for a different purchase, you might be able to recognize them and write down their name/report it to your insurance company if necessary.

Best of luck and as Odile says, make SURE you always have an epipen etc. with you. Perhaps you can get two - one which is always in your bag which you use when you go out, and another which is wherever you need it (at home, with friends, in a reachable location or whatnot).

Take care!

Last edited by glowjupiter; 07.08.2015 at 19:58.
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Old 07.08.2015, 21:18
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Re: MIGROS:NUT Allergie attack// hospital.

Could you get a squirrel to rummage through your meals before you dive in?
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Old 07.08.2015, 21:26
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Re: MIGROS:NUT Allergie attack// hospital.

wow.



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Could you get a squirrel to rummage through your meals before you dive in?
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Old 07.08.2015, 21:40
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Re: MIGROS:NUT Allergie attack// hospital.

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I have a patient whose tooth broke due a cherry pit, in the Migros jam. Migros paid for the treatment, which was extensive as the tooth fractured down to the root.
Did the patient's accident insurance cover treatment and Migros refunded them or did you bill Migros directly?
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Old 07.08.2015, 23:03
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Re: MIGROS:NUT Allergie attack// hospital.

Unfortunately when it comes to food allergies I have to say that my experience in Switzerland has been mostly that the people dishing out the food are blissfully ignorant of what they are serving.

You basically have to tell the person you are asking that you will drop dead in front of them if they are lying and then they may actually deign to go and ask someone who might know.

Swiss legislation is way behind that of Germany where all food contents have to be declared on the menu.
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Old 07.08.2015, 23:08
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Re: MIGROS:NUT Allergie attack// hospital.

I have severe food allergies so I can relate to your situation.

Rule #1. Ask someone who knows what is in the food. This means finding a manager and ask him/her to find out from the chef exactly what the ingredients are.

Rule #2. Explain the consequences of what will happen to you if you ingest what you are allergic to.

Rule #3. If you do not get an absolute definitive answer, do not take any chances.

Rule #4. Take your Epi Pen with you all the time.

Allergy awareness still has a long way to go in Switzerland.
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Old 07.08.2015, 23:08
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Re: MIGROS:NUT Allergie attack// hospital.

What was the name of the dish?

What type of nuts were in it?

Tom
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