Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner
Reply
 
Thread Tools Display Modes
  #1  
Old 08.08.2015, 19:14
Newbie 1st class
 
Join Date: Dec 2014
Location: Fribourg
Posts: 17
Groaned at 1 Time in 1 Post
Thanked 5 Times in 2 Posts
Stickman has no particular reputation at present
Cheaptickets.ch a scam?

When trying to purchase a flight ticket on Cheaptickets.ch and selecting payment as bank transfer, it asked for our online Banking user ID and then asked to submit the banks account's password directly on their webpage. If instead, it would have directed us to our bank's website (like any other website would), that would not raise red flag. This sounded very strange so we decided to pay through paypal although it was 7 francs more. After the payment was completed, we got the booking number back and then the popup on the website indicated that if the ticket doesn't arrive in one hour in your inbox/email, we should contact their customer service. It never did. We emailed their customer service many times and even posted on their facebook page but got no reply. Its been three days so basically it doesn't look like we are getting any ticket or our money back.

We have bought a flight ticket from them once before without problems. But at this time, it seems that the money is lost and their customer service is non-existent. Calling them is 70 cents a minute and based on online reviews, it seems that it won't do any good either.

Did we just got scammed and are there others here who have similar experiences?
Reply With Quote
  #2  
Old 08.08.2015, 20:31
Forum Legend
 
Join Date: May 2010
Location: north
Posts: 6,134
Groaned at 226 Times in 146 Posts
Thanked 5,094 Times in 2,632 Posts
rob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond repute
Re: Cheaptickets.ch a scam?

I'm wondering why you continued to give payment on a site that asks for such information that should have had MAJOR alarm bells ringing??
Reply With Quote
The following 3 users would like to thank rob1 for this useful post:
  #3  
Old 08.08.2015, 20:39
3Wishes's Avatar
Moderately Amused
 
Join Date: Jul 2010
Location: Bern area
Posts: 6,522
Groaned at 43 Times in 39 Posts
Thanked 9,155 Times in 4,356 Posts
3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute
Re: Cheaptickets.ch a scam?

Quote:
View Post
I'm wondering why you continued to give payment on a site that asks for such information that should have had MAJOR alarm bells ringing??
I'm wondering why anyone would consider a bank transfer as payment for an airline ticket instead of a credit card. AFAIK, you have zero protection with a bank transfer, whereas with a CC you can get them involved for any disputes.

Back on-topic - OP, you have a few choices - pay the 70 cents a minute to hopefully not lose more money, or send a registered letter. Alternatively, get PayPal involved to help resolve the dispute.
Reply With Quote
The following 3 users would like to thank 3Wishes for this useful post:
  #4  
Old 08.08.2015, 21:17
Newbie 1st class
 
Join Date: Dec 2014
Location: Fribourg
Posts: 17
Groaned at 1 Time in 1 Post
Thanked 5 Times in 2 Posts
Stickman has no particular reputation at present
Re: Cheaptickets.ch a scam?

Quote:
View Post
I'm wondering why you continued to give payment on a site that asks for such information that should have had MAJOR alarm bells ringing??
Just because we did once buy a ticket from them sometime ago and that went fine so wife thought it should be ok.
Reply With Quote
  #5  
Old 08.08.2015, 22:05
marton's Avatar
Forum Legend
 
Join Date: May 2008
Location: Zürich
Posts: 7,516
Groaned at 164 Times in 139 Posts
Thanked 8,527 Times in 4,670 Posts
marton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond repute
Re: Cheaptickets.ch a scam?

Paypal are usually quite good about refunding money if you have a good case.
How do you pay Paypal; with your credit card? Then you could also ask your credit card Co. to help?

You could also try their Facebook page https://www.facebook.com/cheaptickets.ch
Reply With Quote
This user would like to thank marton for this useful post:
  #6  
Old 09.08.2015, 08:57
me.anon's Avatar
Forum Veteran
 
Join Date: Jan 2012
Location: thun
Posts: 1,451
Groaned at 22 Times in 16 Posts
Thanked 1,757 Times in 867 Posts
me.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond repute
Re: Cheaptickets.ch a scam?

I guess that if the web site is capable of presenting a bogus online banking login screen, it also capable of presenting a plausible looking PayPal login screen.
Probably, PayPal will know nothing about your transaction, and you should be thinking of changing you PayPal password, if you still can that is, and if not, contacting PayPal directly using verifiable contact details for them (not from the cheapflights home page)
Reply With Quote
The following 3 users would like to thank me.anon for this useful post:
  #7  
Old 09.08.2015, 09:56
Forum Legend
 
Join Date: Oct 2014
Location: Ostschweiz
Posts: 3,018
Groaned at 99 Times in 79 Posts
Thanked 3,743 Times in 1,935 Posts
Urs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond repute
Re: Cheaptickets.ch a scam?

cheaptickets.ch gives a dutch phone number ( (+31) 23 - 51 76 365 ) on their contact page for calls outside of Switzerland.

cheaptickets.ch is registered to
Travix International
Eelman John
Nobelstraat 19
NL-2011TX Haarlem
Netherlands

which is also in the Netherlands. Travix International looks legit, it's registered to +31 (0)20 702 7200
Travix International B.V.
Piet Heinkade 55
Amsterdam 1019 GM
+31 207 02 72 00
That phone number is the same used on their web site.
+31 (0)20 702 7200+31 (0)20 702+31 (0)20 702 7200 7200
I think there's a very fair chance for you to get either your money back or your tickets.
Reply With Quote
This user would like to thank Urs Max for this useful post:
  #8  
Old 09.08.2015, 10:12
mirfield's Avatar
Moddy McModface
 
Join Date: Apr 2007
Location: Basel
Posts: 8,186
Groaned at 50 Times in 44 Posts
Thanked 8,024 Times in 2,939 Posts
mirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond repute
Re: Cheaptickets.ch a scam?

Some (generally positive) comments on them here;

Anybody used Cheaptickets.ch
Reply With Quote
  #9  
Old 10.08.2015, 11:52
Forum Legend
 
Join Date: Oct 2014
Location: Ostschweiz
Posts: 3,018
Groaned at 99 Times in 79 Posts
Thanked 3,743 Times in 1,935 Posts
Urs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond repute
Re: Cheaptickets.ch a scam?

Somebody else had similar problems. Resolved to his satisfaction it seems.
Reply With Quote
  #10  
Old 10.08.2015, 20:15
mozjim's Avatar
Newbie 1st class
 
Join Date: May 2015
Location: Mozambique
Posts: 13
Groaned at 3 Times in 3 Posts
Thanked 5 Times in 4 Posts
mozjim has no particular reputation at present
Re: Cheaptickets.ch a scam?

I recently had an issue with them also, resorted to calling them and it was resolved within a few minutes on the phone. I had the same issue as eticket was never emailed. the customer services person emailed it to me whilst we were on the phone.


I then checked the airline website to confirm that it was in fact booked, all good.


call them worth the few minute phone call.
Reply With Quote
  #11  
Old 15.08.2015, 16:03
Junior Member
 
Join Date: Oct 2008
Location: Busswil
Posts: 41
Groaned at 11 Times in 3 Posts
Thanked 58 Times in 19 Posts
Helvetica has earned some respectHelvetica has earned some respect
Re: Cheaptickets.ch a scam?

Quote:
View Post
so we decided to pay through paypal although it was 7 francs more..... Its been three days so basically it doesn't look like we are getting any ticket or our money back.
You should DEFINITELY open a dispute in Paypal. No messing about - just DO it. I once had something similar with the shop website owned by the son of a very famous Swiss racing driver who died in the 60s-70s. I paid by Paypal and after 3 weeks nothing arrived (the shop was based in Fribourg, so packet post would have taken 2-3 days at the most). I had sent emails after 10 days, then another, then another - tried to phone but the number was invalid. So I opened a dispute in Paypal. He didn't reply to their request for an explanation and they credited my account with the full sum.
In addition if the company is charging 7 Fr more for Paypal payments - does it say that on their website ? Because if it does, you can report them to Paypal for that as well, because Paypal regulations for businesses state that you are not allowed to "publicly" charge extra for Paypal payments, i.e. you can't say "Paypal fee: 4.5%" but you CAN call the fee something else, such as "payment handling charge".
Reply With Quote
This user would like to thank Helvetica for this useful post:
  #12  
Old 28.08.2015, 23:36
Newbie 1st class
 
Join Date: Dec 2014
Location: Fribourg
Posts: 17
Groaned at 1 Time in 1 Post
Thanked 5 Times in 2 Posts
Stickman has no particular reputation at present
Re: Cheaptickets.ch a scam?

Quote:
View Post
You should DEFINITELY open a dispute in Paypal. No messing about - just DO it. I once had something similar with the shop website owned by the son of a very famous Swiss racing driver who died in the 60s-70s. I paid by Paypal and after 3 weeks nothing arrived (the shop was based in Fribourg, so packet post would have taken 2-3 days at the most). I had sent emails after 10 days, then another, then another - tried to phone but the number was invalid. So I opened a dispute in Paypal. He didn't reply to their request for an explanation and they credited my account with the full sum.
In addition if the company is charging 7 Fr more for Paypal payments - does it say that on their website ? Because if it does, you can report them to Paypal for that as well, because Paypal regulations for businesses state that you are not allowed to "publicly" charge extra for Paypal payments, i.e. you can't say "Paypal fee: 4.5%" but you CAN call the fee something else, such as "payment handling charge".
Their customer care never got back to us. Finally, we had to open a dispute with paypal and got the refund.

We bought the same ticket from the airline's website for the same price in the end.
Reply With Quote
The following 4 users would like to thank Stickman for this useful post:
  #13  
Old 29.08.2015, 07:56
Newbie
 
Join Date: Sep 2009
Location: dubendorf
Posts: 8
Groaned at 0 Times in 0 Posts
Thanked 1 Time in 1 Post
m_adela82 has no particular reputation at present
Re: Cheaptickets.ch a scam?

I used cheaptickets.ch twice , got the email confirmation after few minutes, all good with them ,no problem with the flight
Reply With Quote
  #14  
Old 29.08.2015, 08:50
ayyala's Avatar
Newbie 1st class
 
Join Date: Sep 2009
Location: Zurich
Posts: 16
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
ayyala has no particular reputation at present
Re: Cheaptickets.ch a scam?

Yep, me too bought tickets on this site and travelled without any issues. It might be a technical glitch. Once I tried calling them and yes, they are NOT based in Switzerland and emails take a while to be returned, But in general positive experience for me.
Reply With Quote
  #15  
Old 29.08.2015, 11:06
Jack of all trades.'s Avatar
Forum Veteran
 
Join Date: Jun 2009
Location: Basel
Posts: 738
Groaned at 21 Times in 14 Posts
Thanked 609 Times in 286 Posts
Jack of all trades. has an excellent reputationJack of all trades. has an excellent reputationJack of all trades. has an excellent reputationJack of all trades. has an excellent reputation
Re: Cheaptickets.ch a scam?

Business now-a-days is forced to cut costs or go out of business. Customer sevice run out of asia etc. And to be very frank if I was running this business I would have crap customer service too so that I dont have to deal with, certain types. Like a "firewall" that shields the business from time wasters. Who wants to spend hours every day dealing with a bunch of sheep asking silly questions?

I mean no dissrespect to the OP because in some cases this "firewall" is overdone and getting through to get service is next to impossible.

Offices by a large are a complete mess. OK there are exceptions but who can say to me that the entire business world is NOT in despirate need of good managers?

Just bear this in mind when issues arise and its customer service time. High turnover and brutal requests by the manager/owner to ignore when possible. Not good but this is the way it is. Many people just stress out and give up trying to get their money back or solve issues. Wrong approach. Dont take it personaly and push through the "firewall".

Good luck mate.

Update: just read your last post. Well done.
__________________
'The trust of the innocent is the liars most usefull tool.'
Stephen King.

Last edited by Jack of all trades.; 29.08.2015 at 11:18. Reason: Not up to date.
Reply With Quote
  #16  
Old 29.08.2015, 12:10
Amiller's Avatar
Junior Member
 
Join Date: Mar 2010
Location: Lausanne
Posts: 56
Groaned at 0 Times in 0 Posts
Thanked 11 Times in 9 Posts
Amiller has earned some respectAmiller has earned some respect
Re: Cheaptickets.ch a scam?

I have to say I've always found them wonderful to be honest and have booked two trips already this week with them and likely a third next week.

I tend to only use credit card though as this gives me a bunch of other insurances from my card company to complement my trip, Maybe using other payment methods are just not well handled by their back end systems.

I will say e-mailing them is a little slow on feedback but calling them will always get it sorted out quickly.

Some examples of this was where we were looking at a flight that had an odd connection and they very nicely explained everything about how it would work and what we could expect in terms of protection and risks. The second occasion was when I was booking a trip home for my grandfathers funeral and made a mistake with the booking return date, I realized immediately and called them and the very friendly english speaking person fixed it in about 3 minutes for me.

I know it feels painful to pay to call for support on your purchase but each time I've done it I felt I got my moneys worth.
Reply With Quote
  #17  
Old 29.08.2015, 12:17
jesuisuntouriste's Avatar
Member
 
Join Date: Jul 2013
Location: Genève
Posts: 240
Groaned at 7 Times in 6 Posts
Thanked 207 Times in 91 Posts
jesuisuntouriste has earned some respectjesuisuntouriste has earned some respect
Re: Cheaptickets.ch a scam?

Just bought tickets from GVA to MNL about 2 weeks ago. Everything went smooth and I got the best deal according to Skyscanner. I got the tickets in my email in about 30 minutes.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Anybody used Cheaptickets.ch HappyCreature Travel/day trips/free time 14 02.07.2016 21:57
Scam Artists using the site Tutti.ch to try to scam Confloozed Complaints corner 34 19.12.2014 23:15
Cheaptickets.ch gemma clarkson Other/general 2 06.10.2014 10:59
Urgent: cheaptickets.ch discount code Trikk Travel/day trips/free time 2 05.11.2012 17:09
Garage scam using reifendirekt.ch? Johnah Transportation/driving 6 24.09.2012 20:09


All times are GMT +2. The time now is 17:35.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0