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  #21  
Old 18.08.2015, 23:07
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Re: Spital Triemli

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I got a fancy you maybe missing something here, "Lost in translation" possibly ?
Definitely not, they spoke German.

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Surely as a German he would have been covered under EHIC agreements and could have shown his EHIC card at a later date subject to given his German home address?
Exactly, this should have been clear to whoever saw them.

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Different viewpoint, Assuming that the pool did basic first aid and bandaged it, it is not life-threatening and could be sorted at the local doctor or 24 hour clinic and did not need 'emergency' treatment in the sense that it had to be fixed in the next two hours.

Plenty of time to get the wallet, follow the paperwork and sort it out. The inability to produce Swiss ID (as insurance is compulsory in Switzerland) or some sort willingness to pay up-front, the hospital would consider them unlikely to pay...or deliberately trying to avoid paying.

Did they actually remove the bandages and 'triage' the patient or were they headed off at the door by the 'admin' staff? When we go to the kids hospital for non-emergency, we go to the admin desk (admissions) but it's a different place to the triage for emergency...I wonder if they got assessed as non-urgent...and of course the patient could have stayed at the hospital waiting room whilst someone else went home to get the paperwork/bank card.

Even if you had the paperwork, if the hospital is busy, you could be waiting several hours before getting treatment if it is simply not 'urgent'...

Edited to add: triemli is a massively big and busy hospital. Sometimes the smaller hospitals are far less busy.
Honestly, I don't know the exact details of what happened. And I'm not too fussed either. The state of that wound together with the speed that they received treatment at Spital Limmatal shows that it was urgent and they had reason enough to be there (not being local, they were pointed in the direction of Triemli by the Bademeister).

It wasn't life threatening, however we're not in the third world here. If someone had just applied a little common sense it would have saved a hell of a lot of pain and discomfort.
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  #22  
Old 18.08.2015, 23:29
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Re: Spital Triemli

Erm, the OP stated the visitors were from Germany - so unlikely.

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I got a fancy you maybe missing something here, "Lost in translation" possibly ?.
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  #23  
Old 19.08.2015, 10:21
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Re: Spital Triemli

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Erm, the OP stated the visitors were from Germany - so unlikely.
So if you went to Germnany, you'd be a visitor from Switzerland and therefore expected to speak fluent German/French/Italian or all 3 ?

Because you are a visitor, it has no connection with what you speak, especially on an ex-pat forum !

I agree it was likely they spoke German, but in view of the treatment, it was also a possibility they did not and something was lost in translation
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  #24  
Old 19.08.2015, 11:13
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Re: Spital Triemli

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not being local, they were pointed in the direction of Triemli by the Bademeister.
Bus 80 runs from Werdhölzili directly to Triemli Hospital. Walking distance is minimal.

But from the Triemli Hospital Website:
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Personen, die in einem EU-Staat Wohnsitz haben und einem gesetzlichen Krankenversicherungssystem angehören, benötigen eine Europäische Krankenversicherungskarte.

Falls diese (noch) nicht vorhanden ist, lohnt sich im Notfall der Versuch, die provisorische Ersatzbescheinigung via Fax beim Krankenversicherer telefonisch anzufordern.
https://www.stadt-zuerich.ch/triemli...itbringen.html

If you have not your EHIC with you, you may try to call your insurance and requested a fax copy of it.
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Old 19.08.2015, 11:20
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Re: Spital Triemli

You my write to the persons in charge:

Head of Triemli ER Prof. Dr. Andreas Platz
and
Managing Director of Triemli Dr. iur. Erwin Carigiet

Address:
Stadtspital Triemli
Birmensdorferstrasse 497
8063 Zürich

additionay

Head of the City of Zurich Health Department is Claudia Nielsen

Adress:
Stadt Zürich
Stadtrat Claudia Nielsen
Stadthausquai 17
8022 Zürich
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  #26  
Old 19.08.2015, 11:24
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Re: Spital Triemli

Thanks a lot for the info! So basically they didn't follow their own procedure. They offered to call up their health insurance to retreive their details but this was declined. I'll definitely be making a complaint now.
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  #27  
Old 19.08.2015, 16:05
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Re: Spital Triemli

How can life-threatening be a criterion with respect to being an emergency or not! Let's say you cut off your thumb, that's definitely not life-threatening. How would the "life-threatening" posters here react if they were refused? Go home take two aspirins?

<scratches head in disbelief>

Loz1983 you're supposed to send your complaint to the Beschwerdestelle. Their service is free. If they think the complaint has merit, it will be forwared to the Gesundheitsdirektion ZH. Not sure why not to send it directly to the Gesundheitsdirektion, that's just how it's supposed to work. They have an online form, but it seems to not be encypted, which would mean the mail including personal info is readable by anybody.

Beschwerdestelle SPFG
AerzteGesellschaft des Kantons Zürich
Freiestrasse 138
8032 Zürich

Tel. 044 421 14 14
info@aerzte-zh.ch

Last edited by Urs Max; 19.08.2015 at 16:34.
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