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  #21  
Old 04.09.2015, 13:04
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Re: How Migros grocery store wants to become your superego!

I refuse to use their subitos. I am scatty enough trying to remember what I went in there to buy in the 1st place & easily distracted. I suggest you don't use it & if someone asks why in future, tell them you were treated like a criminal last time when you accidentally forgot a few items.
They made my MIL cry when she forgot a lipstick & sent her a letter telling her to stay out of the shop if she's going to steal things.
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  #22  
Old 04.09.2015, 13:22
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Re: How Migros grocery store wants to become your superego!

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They haven't asked me yet.

I f they do then I'm going to ask them where the staff canteen is.

That's so I can go and have a break after working my shift on the scanning.

I'm waiting for the next initiative: Have a fun hour or two stacking the shelves whilst you shop. Oh, and the aisle floors could do with a mop too!
That's a really good idea. Keep it for you and sell it to Migros or Coop. ;-)

By The way, I believe with the ridiculously big margin that they earn on each product, and already saving the salaries by replacing people with machines, they should be able to absorb the mistakes made by customers. Intentional or not.
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  #23  
Old 04.09.2015, 13:42
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Re: How Migros grocery store wants to become your superego!

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OK, I never used the ones in Migros. In Coop you definitely don't need to scan your Supercard.
You do in our COOP. You have to scan your supercard to get one of the hand held scanning devices just the same as in Migros.
For the checkouts you go to and manually scan the items yourself before bagging them you don't have to scan the card in either supermarket.
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Old 04.09.2015, 13:55
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Re: How Migros grocery store wants to become your superego!

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...and the Migros cashier doesn't know if you are an honest forgetter or a dishonest thief...
Quite, and without a prosecution, you should remain respectful to a customer who may have made a mistake. There is no reason for rudeness or discourtesy.

I would write to Migros to complain.
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  #25  
Old 04.09.2015, 15:34
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Re: How Migros grocery store wants to become your superego!

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I would write to Migros to complain.
I would just not go to Migros anymore. Writing complaints letters is a waste of time in my opinion, unless you just want to "write off" your frustration.
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  #26  
Old 04.09.2015, 15:39
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Re: How Migros grocery store wants to become your superego!

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I would just not go to Migros anymore. Writing complaints letters is a waste of time in my opinion, unless you just want to "write off" your frustration.
Yeah great logic, cut yourself off from one of the most popular and widespread supermarkets because of one grumpy cashier... if we did that all the time there would be few shops left in CH to go to.
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  #27  
Old 04.09.2015, 15:42
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Re: How Migros grocery store wants to become your superego!

Of course they have no right to be rude, but as long as

'The Migros self service scanning gun asked me if I had "scanned" all of my items. I clicked yes.

I did not scan all the items'

people proudly do this and think it is being cool and free ... the shops are rightly going to make spot checks. No need to be rude though.

From the Guardian January 2014:

A survey conducted by discount vouchers peddlers VoucherCodesPro has revealed that one in five people admit to stealing items at supermarket self-service checkouts, adding up to £1.6bn worth of items every year, so frustrated are they with the ineptitude of their surrogate machine slaves. This has, naturally, been picked up by the press and featured in newspaper reports that pleasingly contain such archaic terms as pilfering (say it with me, folks: pilfering, isn't it nice?) but then again, we're threatening to prosecute people for "vagrancy" now, so why restrict our pre-industrial revolution nostalgia to language? We might as well go full-on medieval and chop these thieves' hands off. After all, £1.6bn does add up to a lot of unexpected items in a lot of bagging areas.
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  #28  
Old 04.09.2015, 16:25
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Re: How Migros grocery store wants to become your superego!

I have never used a hand mobile scanner, and until they become compulsory I never will. If the queues are long, I will use the self service scanner at the check out.

Many times whist shopping other people have absent mindedly put stuff in my shopping cart, how can you avoid this sort of mistake?
You choose, scan, put it in the cart. How do you cover the possibility of a mistake being made by other people?

Losing a hand in Saudi after a mistaken shopping trip, would make self scanning very difficult...
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  #29  
Old 04.09.2015, 16:27
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Re: How Migros grocery store wants to become your superego!

Yes but that is the UK. Put newspapers in open help yourself boxes & put your money in the slot there & they'll be gone in 5 seconds with no money & maybe a button or two. Same with bus tickets.
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  #30  
Old 04.09.2015, 16:39
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Re: How Migros grocery store wants to become your superego!

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They haven't asked me yet.

I f they do then I'm going to ask them where the staff canteen is.

That's so I can go and have a break after working my shift on the scanning.

I'm waiting for the next initiative: Have a fun hour or two stacking the shelves whilst you shop. Oh, and the aisle floors could do with a mop too!

Exactly. It's part of a growing trend of companies to pass on their corporate responsibility to the paying customer (or passenger). Whether it's printing out a boarding card at home or scanning items in a supermarket, it allows a company to duck out of any responsibility for the consequences. And of course it is more profitable for them to shift the provision of a service to the 'recipient' - there is no other reason for it.

Why supermarkets think shoppers will be better at scanning than their own cashiers (particularly in one branch of Coop in Luzern) is beyond reason. And logically, the incidence of shoppers accidentally scanning items twice must be just as high as under-scanning.
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  #31  
Old 04.09.2015, 18:27
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Re: How Migros grocery store wants to become your superego!

Sorry to hear what happened, esp. how they humiliated you and frightened your son. How could they convince themselves that a mom would steal with her son's presence
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  #32  
Old 04.09.2015, 18:41
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Re: How Migros grocery store wants to become your superego!

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I would just not go to Migros anymore. Writing complaints letters is a waste of time in my opinion, unless you just want to "write off" your frustration.
Seems quite an overreaction, it's not the whole Migros cooperation that acted like a single salesperson supposedly did towards OP. Although I understand the frustration, surely being extra vigilant, complaining to management about the type of treatment (meaning the not-pulling-aside part) - as the OP has done - and perhaps avoiding the salesperson in question if she continues to act in an unacceptable way should be enough?

Stores have home-brand products which other stores don't have. By boycotting Migros one is losing quite a big opportunity to shop. Because what will happen if similar occurrences happen in Coop, Volg, Denner, Lidl - should one then only shop in Aldi?

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I refuse to use their subitos. I am scatty enough trying to remember what I went in there to buy in the 1st place & easily distracted. I suggest you don't use it & if someone asks why in future, tell them you were treated like a criminal last time when you accidentally forgot a few items.
They made my MIL cry when she forgot a lipstick & sent her a letter telling her to stay out of the shop if she's going to steal things.
You don't have to explain your reasons - it's the cashier's job to scan your items and they can do their job without sending you to the scanners, customers are in no way required to use subito.
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  #33  
Old 04.09.2015, 19:03
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Re: How Migros grocery store wants to become your superego!

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I just wanted to thank you all dearly, for taking the time to answer back, sharing with me your experience and giving me advice on how to handle this issue.
I just had an apologetic call from MIGROS, letting me know that the lady from the store had no right to treat me like that, they are trained to be polite to people especially to people who have forgotten 3-4 things,in a sum of 160francs, she said if I understood correctly that they can be unfriendly if someone has not beeped half of the things bought.
I really appreciate the call but I am not sure if I am going back to use this device again!!!!
I am sure my son doesn't want to go back there whatever I tell him...

Just wanted to thank you all once again, it really feels better when one can share and have a dialogue on these "weird" experiences!
Hope you all have a good day,
Eleni
Why did you use it, in the first hand. Is it so hard to say no? Especially given the fact that it reduces mainly work forces, nothing else.
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  #34  
Old 04.09.2015, 19:10
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Re: How Migros grocery store wants to become your superego!

I had a completely different experience in my local Migros. I used the self check out thingy and scanned my things in 2 bits. My private stuff and things for school so I had separate receipts. By the second go I just wafted my card over the scanner and packed up and went. I was a fair distance away from the shop when a Migros employer caught up with me and told me the last transaction didn't go through. It was all very friendly and the machine I used was blocked until I paid and reactivated it. I always look for the green light now.
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  #35  
Old 04.09.2015, 19:40
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Re: How Migros grocery store wants to become your superego!

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Writing complaints letters is a waste of time in my opinion, unless you just want to "write off" your frustration.
In this case you may well be right and it might be a waste of time, but in general if something has gone awry and you as a customer are out of pocket, a complaint letter is taken seriously and generally rewarded with a good will gesture in the form of a gift voucher. I have had issues with various shops (Migros, Coop, Otto's and Denner) over the years, concerning overcharging, incorrect information, poor treatment, prices, expiry dates as well as food quality, quantity and standard. I have always had a postal/written reply accompanied by a voucher to spend in the store, ordinarily over (sometimes significantly) the amount I was complaining about.

Last edited by plumtree; 04.09.2015 at 21:14. Reason: minor
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  #36  
Old 04.09.2015, 20:00
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Re: How Migros grocery store wants to become your superego!

I use this device all the time, and its saves us lot of time. But I do understand its a bit of a challenge when you do big shop with children who tend to put things into trolley and you loose control of things you scanned. Good that migros got back to your complaint
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  #37  
Old 04.09.2015, 21:39
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Re: How Migros grocery store wants to become your superego!

It sounds like it was resolved in the end and Migros took the OPs complaint seriously. I have found Twitter and Facebook an effective means of complaining about - and getting response - the likes of SBB, Cablecom et al.
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  #38  
Old 04.09.2015, 22:01
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Re: How Migros grocery store wants to become your superego!

In the meanwhile, they probably checked your Cumulus card records and saw your "customer status". And they probably also saw that you were a new user of the DIY scanner.

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I just had an apologetic call from MIGROS...
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  #39  
Old 04.09.2015, 22:18
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Re: How Migros grocery store wants to become your superego!

I use the device every week for my Saturday weekly shopping. I really like the fact that I can organize my shopping properly in my various bags as I go through the store.

For my own sanity and to avoid mistakes and bugs, my kids are not allowed to handle the scanning device. Mommy is the boss there!

Last edited by Mélusine; 04.09.2015 at 22:38.
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  #40  
Old 04.09.2015, 22:31
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Re: How Migros grocery store wants to become your superego!

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the whole system is so much faster than in the UK where they weigh every single item.
"Unexpected item, in bagging area"! ARGH I do not miss that! Used to drive me nuts so much haha, it's so crap!

I feel for you OP. I'm a scatterbrain and I can easily imagine doing something similar. I would choose cashier first but the robot tills are always much quicker and no queue. Don't let the experience put you off. If you don't make a big deal, your son won't either.
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